Ratings based on 323 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Perfect and First Class

Posted Dec 15, 2016
Pros: Staff and services!
Cons: All Perfect!
Location: Helpful staff for every need!
All perfect, hotel, staff, room, food, location and very professional!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Santiago, Chile

Nice, elegant hotel at an exceptional location

Posted Dec 9, 2016
Pros: Comfortable, elegant and modern hotel.
Cons: Access to elevators through card should be revised, sometimes it did not worked properly. Breakfast buffet price liitle too high.
Elegant and quiet room with well-appointed bath. Within walking distance to everything you want to see in Hamburg.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice hotel close to every thing

Posted Nov 18, 2016
I do like this hotel it is nice clean and good Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Always a comfortable stay in a central location.

Posted Nov 1, 2016
Location: Located within walking distance of the downtown area and a hop-on/hop-off tour bus stops at the hotel, which is a great way to underestand Hamburg.
Having lived and worked in Hamburg more than 7 years, the Atlantic Kempinski was always one of my favourtes in this great city. Breakfast buffet is outstanding in large rooms with great views of the Outside Alster. The selection of specialty foods from the area is excellent and the choices overwellming, make sure to have their cappuccino, just as good as in Italy, whre we reside. Service is great. Unfortunately an upgrade in the cable system prevented viewing of English language channels on the tv, but is expected to be rectified in a few days.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

First class

Posted Oct 16, 2016
Location: Walking distance to downtown center. Very secure neighborhood.
Everything is close to perfection. Breakfast at EUR 34 a little high though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location by the lake, very close

Posted Oct 16, 2016
Incredibly close to everything. Five minutes walk to central station, which connects or pretty much anywhere you want to go.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Elegant and very comfortable.

Posted Oct 14, 2016
Location: On the Alster, walking distanc from the main train station.
Super modern, quiet room facing the courtyard, with a large well-appointed bath and an excellent coffee-maker.
5 out of 5
Recommended
for Everyone
by A verified traveler from Copenhagen/Denmark

Excellent Hotel with very polite staff

Posted Oct 14, 2016
Beautiful building. Well-trained and polite staff, not over-doing it, but quietly present if needed. The Location is just perfect. Great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

good location close to the lakes & railway station

Posted Sep 18, 2016
Pros: location
Cons: housekeeping and mini bar daily checking
Location: lakes, railway station, shopping centre and walking street...
everything is good but a staff came to check mini bar everyday seperately that should have been together with house keeping. and the house keeping not take away the empty shampoos and gels and somedays forget to place the bottle water and chocolate in the room. wifi conecting is somehow complicated with users above 2 devices.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, CAN

Very nice hotel, excellent location

Posted Sep 1, 2016
Very nice hotel, well located to discover Hamburg.