Penthouse Suite with balcony | Hypo-allergenic bedding, in-room safe, individually decorated

Reviews of Hotel Baseler Hof

4 out of 5
Hotel Baseler Hof
Esplanade 11, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 708 reviews" "
Rating 8 - Good. 307 out of 708 reviews" "
Rating 6 - Okay. 59 out of 708 reviews" "
Rating 4 - Poor. 16 out of 708 reviews" "
Rating 2 - Terrible. 7 out of 708 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection attempted and nearly completed! The staff is amazing, even for someone like myself who does not speak German, they were extremely polite and helpful with suggestions, translations and directions. Well done! One slight surprise was the bathroom, one of the towels had a stain on it and for a big guy like myself, 6 ft tall and 225lbs (182cm and 100kg) the shower was a little small. Other than that, the bedding superb, the amenities excellent, the lobby bar and lounge very inviting. I wish we could have stayed longer than two days. 10/10 recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Mikiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Baseler Hof on Feb 2, 2024
Wir bedanken uns für Ihre Bewertung und würden uns freuen Sie bald mal wieder als Gast bei uns begrüßen zu dürfen.

8/10 Good

joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean but small. Felt like I was in a closet but that is normal for a room in Germany The location was great. In the center of the city, 1/2 block from U1,2 and 3 subways which can get to just about any point in the city. Also, just a few blocks from the main shopping district in Hamburg, and plenty of restaurants to pick from Tip don't pay 22 E for breakfast when you can walk just 5 or 6 doors down and get a very nice breakfast for 6 or 7 Euros. Bottom line yes I would stay here again Hotel is very clean, safe, and in a perfect location to base your trip to Hamburg
Stayed 6 nights in Dec 2023
Response from Baseler Hof on Jan 12, 2024
Thank you for your review. We are pleased to read that you would come back to us on your next trip to Hamburg.

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet.
Stayed 6 nights in Dec 2023
Response from Baseler Hof on Jan 12, 2024
Thank you for your feedback. See you next time

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm
The hotel had old world charm, especially the lobby/bar area with roaring fireplace and Christmas tree. The rooms were modern and comfortable . Location was excellent, very near Christmas markets. There was some construction going on near our room, but we were awake already when they started.
Stayed 1 night in Dec 2023
Response from Baseler Hof on Jan 12, 2024
Thank you for your feedback. We try to keep the renovation work in our rooms as quiet as possible. However, sometimes some noise cannot be avoided. It's good that it didn't bother you. See you next time

8/10 Good

Mr Peter

Stayed 2 nights in Dec 2023
Response from Baseler Hof on Jan 12, 2024
Vielen Dank für Ihre Rezension. Gerne sind wir bei Ihrem nächsten Hamburg-Besuch wieder Ihr Gastgeber.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly but a bit dated
Friendly, slightly dated medium sized hotel. The staff were very respectful and helpful. Our room was ridiculously hot and we couldn't turn down the heating so had to keep opening the windows and letting in freezing cold air. It was like being cooked alive.
Stayed 2 nights in Dec 2023
Response from Baseler Hof on Feb 2, 2024
Thank you for your review. We are sorry that your room was too warm. But we are pleased to read that you were satisfied with our team.

8/10 Good

Sundeep

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend.
Good hotel. Quick check-in. Nice rooms if a little on the small side. Nice bar. Walking distance to shopping restaurants etc.
Stayed 3 nights in Nov 2023
Response from Baseler Hof on Jan 12, 2024
Thank you very much for your positive feedback. We are very pleased to read that you felt completely comfortable with us. See you next time

10/10 Excellent

CAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and very reasonably priced. Excellent service
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Stayed 2 nights in Oct 2023

8/10 Good

Sait

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What's not to like?
A totally nice and typical boutique hotel experience. The room was a bit small but hey, I don't travel with the goal of spending time in my room...except to sleep. Nice breakfast; complementary umbrellas, etc. Incredible location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, close to the public transportation, clean area near beautiful lake Alster
Stayed 5 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for a visit to Hamburg
We were visiting Hamburg for the World Triathlon Championships spending 7 nights at the Baseler Hof. The staff were very helpful with providing a room for the bikes and generally always willing to help-they improved the television in the room and provided a fn for the room [we were a bit surprised that the hotel did not have air-conditioning] The hotel is a bit old fashioned but that is part of the charm. We didnt eat at the hotel as the breakfast was more expensive than I would normally pay. The bar area was pleasant but I was surprised that the bar was not open on Sunday evening with the hotel very busy. Overall the hotel is a good base for a visit to Hamburg. The surrounding area has plenty of restaurants and cafes with the lake within 5 minutes walk.
Stayed 7 nights in Jul 2023
Response from md on Jul 21, 2023
Thank you very much for your positive detailed feedback. We are very pleased to read that you enjoyed your stay with us and that you felt comfortable. We look forward to welcoming you back to the Hotel Baseler Hof soon.

10/10 Excellent

Inas

Stayed 2 nights in Jun 2023
Response from md on Jul 10, 2023
Danke für Ihre Rückmeldung. Wir freuen uns auf ihren nächsten Besuch bei uns im Hotel Baseler Hof

10/10 Excellent

Wim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from md on Jul 10, 2023
Herzlichen dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch bei uns im Hotel Baseler Hof

8/10 Good

Irene

Stayed 1 night in Jun 2023
Response from md on Jul 10, 2023
Herzlichen dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch bei uns im Hotel Baseler Hof

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from md on Jul 10, 2023
Herzlichen dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch bei uns im Hotel Baseler Hof

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, small room
The room was extremely small, there was not space for two people to move around.
Stayed 2 nights in Mar 2023
Response from MD on Mar 27, 2023
Thank you for your Feedback. Your Hotel Baseler Hof

6/10 Okay

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice place to stay
Not a hotel I would ever return to.
Stayed 1 night in Mar 2023
Response from MD on Mar 20, 2023
Thank you. Your Hotel Baseler Hof

10/10 Excellent

Sue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful in every way! Loved my stay and would definitely return
Stayed 3 nights in Feb 2023
Response from MD on Mar 20, 2023
Thank you very much for your feedback. We look forward to your next visit to us at the Hotel Baseler Hof

8/10 Good

philip

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like the cleanliness. Disliked the area.
Response from md on Jan 20, 2023
Thank you for your feedback. Your Hotel Baseler Hof

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AAA+++
Centrally located friendly staff beautiful hotel
Stayed 3 nights in Oct 2022
Response from MD on Nov 14, 2022
Many thanks for your feedback. We look forward to your next stay in Hamburg. Your Hotel Baseler Hof

10/10 Excellent

Kerris

Stayed 1 night in Oct 2022
Response from MD on Oct 10, 2022
Lieben Dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch im Hotel Baseler Hof

8/10 Good

Mike

Stayed 1 night in Sep 2022
Response from MD on Sep 22, 2022
Lieben Dank für Ihr Feedback. Wir freuen uns auf Ihren nächsten Hamburgbesuch. Ihr Hotel Baseler Hof

10/10 Excellent

Allan

Stayed 1 night in Sep 2022
Response from MD on Sep 22, 2022
Lieben Dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch im Hotel Baseler Hof

10/10 Excellent

Shaun

Stayed 4 nights in Sep 2022
Response from MD on Sep 14, 2022
Vielen Dank für Ihre positive Rückmeldung. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns im Hotel Baseler Hof.

10/10 Excellent

Vitalii

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Aug 2022
Response from MD on Sep 2, 2022
Vielen Dank für Irhe positive Rückmeldung. Wir freuen uns auf Ihren nächsten Aufenthalt im Hotel Baseler Hof

10/10 Excellent

Kristi

Stayed 1 night in Aug 2022

2/10 Terrible

Matthias, Birmingham

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff were friendly, but the room was far too small, the bed was a mere 140cm in width (for two!), no aircon which meant we had to leave the window open and it was loud outside, there was no parking and we had a lot of luggage….overall a bad experience!
Stayed 1 night in Aug 2022
Response from RG on Aug 19, 2022
Dear Matthias, thank you for your feedback. I am sorry that you did not enjoy your stay. But you booked a small double room and all descriptions say that they have a small bed and are faced to the street. May be next time you book a larger - and a bit more expensive - room, the your wishes can be fullfilled.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean with small but very well planned room. I didnt have breakfast but it looked fantastic. I liked this hotel and would stay again.
Stayed 1 night in Aug 2022
Response from MD on Aug 16, 2022
Thank you for your positive feedback. We look forward to your next visit to us at the Hotel Baseler Hof

8/10 Good

Paresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern conveniences
Stayed 1 night in Aug 2022
Response from MD on Aug 16, 2022
Thank you for your feedback. We are very pleased to read that you felt comfortable with us. We look forward to your next visit to the Hotel Baseler Hof

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from MD on Jul 22, 2022
Lieben Dank für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch im Hotel Baseler Hof

10/10 Excellent

Angela

Stayed 1 night in Jul 2022
Response from MD on Jul 19, 2022
Danke Ihnen für Ihre Rückmeldung. Wir freuen uns auf Ihren nächsten Besuch im Hotel Baseler Hof

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, friendly staff.
Stayed 2 nights in Jun 2022
Response from MD on Jul 19, 2022
Thank you for your feedback. We look forward to your next visit to the Hotel Baseler Hof

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service
Stayed 7 nights in Jun 2022
Response from MD on Jun 13, 2022
Thank you for your feedback. We are looking forward to your next visit. Your Hotel Baseler Hof

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. Good location. Staff very friendly .
Stayed 3 nights in Jun 2022
Response from MD on Jun 13, 2022
Thank you for your feedback. We are looking forward to your next visit. Your Hotel Baseler Hof

10/10 Excellent

Noah

Stayed 1 night in Jun 2022
Response from MD on Jun 7, 2022
Danke für Ihr positives Feedback. Ihr Hotel Baseler Hof

8/10 Good

KIERAN, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice room, good value and handy for Dammtor station
Stayed 1 night in Jan 2022
Response from MD on Jun 7, 2022
Thank you very much for your feedback. Your Hotel Baseler Hof

10/10 Excellent

patrick

Business traveler
Liked: Cleanliness
Friendly staff who cooked a dinner for us as restaurants closed or full because of covid
Stayed 1 night in Dec 2021
Response from MD on Jun 7, 2022
Many thanks for your feedback. Especially in the pandemic period, we like to make everything possible. We look forward to your next visit to the Hotel Baseler Hof

8/10 Good

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jul 2021
Response from MD on Jun 7, 2022
Thank you for your review. We look forward to your next trip to Hamburg. Your hotel Baseler Hof

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020
Response from MD on Jun 2, 2022
Lieben Dank für Ihre Rückmeldung. Ihr Hotel Baseler Hof

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from MD on Jun 2, 2022
Herzlichen Dank für Ihr Feedback. ihr Hotel Baseler Hof

8/10 Good

Volker

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from MD on Jun 2, 2022
Danke Ihnen für die Rückmeldung. Ihr Hotel Basler Hof

10/10 Excellent

Felix, california

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and clean facility, price is not cheap but you get what you pay for.
Stayed 9 nights in Jan 2020
Response from RG on Feb 21, 2020
Herzlichen Dank für 10 Punkte, wir freuen uns dass es Ihnen im Baseler Hof gefallen hat! Bis hoffentlich bald mal wieder!

8/10 Good

Joachim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from RG on Feb 26, 2020
Vielen Dank für das tolle Feedback, wir freuen uns sehr dass es Ihnen im Kleinhuis Hotel Baseler Hof so gut gefallen hat. Bis hoffentlich bald wieder mal in Hamburg!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel numerous times when visiting Hamburg. It's always a pleasure to return. The location is perfect!
Stayed 1 night in Nov 2019
Response from MD on Jun 7, 2022
Many thanks for the positive feedback. We are looking forward to your next visit. Your Hotel Baseler Hof

8/10 Good

Alison

Stayed 4 nights in Nov 2019
Response from MD on Jun 7, 2022
Herzlichen Dank liebe Alison für Ihre Rückmeldung. Ihr Hotel Baseler Hof

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quiet location, comfortable beds and pillows, complimentary tea and coffee in the rooms, we had a lovely week-end here. We were able to check in already before Midday and the staff was friendly. Generous breakfast buffet. Would definitely return!
Stayed 2 nights in Nov 2019
Response from RG on Dec 10, 2019
Thank you so much for this positive feedback. Looking forward to see you again in Hamburg