Adequate accommodation for a short stay
Posted Dec 7, 2014
I have stayed here on every visit to Germany over the past 4 years. The hotel is exactly what is says - centrally located, very handy to a good variety of shops, a couple of lovely Xmas markets and the metro and train station. The room was small and comfortable, just suitable for a single person to base themselves at. I found all staff members, with the exception of one on reception on one occasion, to be very helpful and friendly. Unfortunately this one staff member decided I did not know what I was talking about when asked if they could help me get the address to supply to the taxi, of my next location to stay. However, I had stayed there many time before so knew exactly what I was talking about... when they finally looked it up for me, as I was firm but insistent, there was no apology forthcoming, but just a wave of the hand for me to go away. I found this distressing as I was a female travelling on my own. Upon me leaving she was very friendly, I would like to think this was an apology. I would however, still recommend this hotel to others. I don't feel that the one instance on this visit out weighs all the good and I am happy to stay there next year.