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Get an overview of this hotelDesign hotel by Alster Lake with Spa

Lakeside retreat

Located centrally at the Alster Lake, with stunning views across the water, this art-filled hotel lies within a kilometre of the Town Hall Square, Kunsthalle art gallery, and shopping streets.

Art of relaxation

Guests can rejuvenate body and mind in the Emotion Spa wellness area with facilities including sauna, steam room, hot tub, and indoor pool; massage and therapeutic services are also available.

Art of living

Guestrooms feature Canadian maple wood floors, Egyptian linen duvets, free WiFi, refrigerators, and 42-inch plasma screen TVs. Private bathrooms have bathrobes, slippers, and hair dryers.

Renovations & Closures

The hotel will be renovating from 01 October 2015 to 17 December 2015 (completion date subject to change). The following areas are affected:
  • Lobby
The following facilities will be closed from 18 January 2016 to 31 January 2016 (dates subject to change):
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

The hotel's fitness and wellness area Emotion Spa comprises a sauna, steam room, solarium, hot tub, indoor pool, and fitness equipment. It also offers a range of massage and therapeutic services, including facial and cosmetic treatments.

The 12 air-conditioned conference rooms are equipped with modern technology for meetings and functions, with 6 rooms providing access to the terrace on the 8th floor, which has views of the Alster Lake and city skyline. Weddings, parties and functions are also catered, with Le Ciel restaurant reserved solely for this purpose.

Free WiFi is available in public areas for guests who wish to plan a day's sightseeing, and there is reading area next to the reception where guests can enjoy a quiet moment.

  • 24-hour front desk 
  • Airport transportation 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Coffee/tea in common areas 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Free WiFi 
  • Health club 
  • Indoor pool 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Multilingual staff 
  • Number of floors - 9 
  • One meeting room 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Self parking (surcharge) 
  • Shopping on site 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Total number of rooms - 275 
  • Tours/ticket assistance 
  • Train station pickup (surcharge) 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Wedding services 
  • Year Built 2003 

Family Friendly Amenities

  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Indoor pool  
  • Laundry facilities  
  • Refrigerator  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free bottled water 
  • Free newspaper 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room massage available 
  • In-room safe 
  • iPod docking station 
  • Iron/ironing board 
  • Minibar 
  • Pay movies 
  • Phone 
  • Plasma TV 
  • Premium bedding 
  • Private bathroom 
  • Refrigerator 
  • Room service (24 hours) 
  • Separate bathtub and shower 
  • Slippers 
  • Turndown service 

Nearby Things to Do

  • Sailing nearby 
  • Hiking/biking trails nearby 
  • Bicycle rentals on site 

Spa Services

The hotel's fitness and wellness area Emotion Spa comprises a sauna, steam room, solarium, hot tub, indoor pool, and fitness equipment. It also offers a range of massage and therapeutic services, including facial and cosmetic treatments.

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Due to renovation work, Le Ciel Restaurant and Bar will be closed from October 1, 2015 - December 17, 2015. Montparnasse Restaurant and Panorama Bar will remain open. For more details, please contact the office using the information on the reservation confirmation received after booking.


Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child under 6 years old stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.00 per day.
  • Cribs (infant beds) are available.


Pets allowed, Only dogs are allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.


A culture and tourism tax is imposed by the city of Hamburg. This tax is already included in the room rate. Business travelers may be exempt from this tax. For further information contact the hotel using the information on the reservation confirmation or ask the hotel upon check-in.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self parking fee: EUR 26 per day (in/out privileges)
  • Valet parking fee: EUR 29 per day
  • Pet fee: EUR 15 per pet, per night
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: EUR 50.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

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