Ratings based on 1,337 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex, UK

Great view, great hotel and great location

Posted Nov 25, 2016
Pros: The breakfast, the friendly staff and the facilities
Location: It is on the south side of the Alster lake which stretches out for miles. The shops, town, public transport are only a short walk away
We had a wonderful welcome and although we had paid extra for a lake view, nothing could prepare us for it. For a inner city view, it was amazing. And the breakfast was well worth the money we paid. Definitely take advantage of the hotel's breakfast prebook offer. All that and only 5-10 minutes walk from the main station and U-Bahn into town or to the airport. For the more able, it's about 20-25 minutes to the main square which takes you past the shopping guide district or lake views (depending which way you choose). Enjoy!
4 out of 5
by A verified traveler

Modern Hotel

Posted Nov 20, 2016 on Hotels
Modern decor, good view from the restaurant on the 9th floor, nice selection of breakfast items
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

lovely clean room beautiful views

Posted Nov 14, 2016
Pros: the breakfast was pricey but amazing. staff very friendly and helpful. room exceptionally clean view from the 9th floor restaurant was brilliant
Cons: we had no complaints with the hotel at all. everything was just perfect
Location: good location close to the main railway terminal. kunsthalle gallery nearby had a great exhibition of surrealism which we loved
5 out of 5
Recommended
for Everyone
by A verified traveler from Tarzana, United States of America

Great place to stay in Hamburg

Posted Oct 18, 2016
Hotel is located near the lake and 5 minute walk to the central train station. Room was super clean, staff and crew were amazingly friendly and courteous. Definitely going to come back to this hitel again. Thanks Le Meridien!
4 out of 5
by A verified traveler

Best view

Posted Sep 27, 2016 on Hotels
Friendly staff but the ones working in the restaurant on the ground floor could have been a little more professional as they seemed lost as to what they were supposed to be doing. We had to ask for coffee and tea long after we say down for breakfast. We then saw guests sitting at tables without KFS and the staff appeared not to care.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

High quality well located hotel

Posted Sep 5, 2016
Pros: It's location and obvious attempt at being top of the range
Cons: See experience comments above
Location: Right on a beautiful lake with good comms and walkable distance to station and city
Hotel excellent presentation and comfortstaff very helpful However room allocation very poor effectively ground floor room looking at unattractive courtyard and directly into other rooms This having purchased a city view Price of a buffet breakfast at 30 euros (24 if pre booked) was outrageous when full buffet breakfasts can be taken in nearby restaurants in the 10-15 euro range No shower gel in the room Selection of teas in room not covering basic demands and not restocked Not obvious way to create a brightly lit room
5 out of 5
Recommended
for Everyone
by A verified traveler from Marbella, Spain

Great location on the Alster

Posted Aug 30, 2016
Pros: Location. New. Bedroom was totally quiet.
Cons: Bedroom was very modern, but the armchairs were an unusual triangular shape and so uncomfortable that you could not sit in them.
Location: An easy walk along the Aussenalster and into town.
Personnel very friendly and accommodating (bellboys, reception, bar and reception). Wonderful location and the restaurant on the 9th floor had an amazing view. The dinner in the Heritage restaurant was top class.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stoke on Trent England

Posted Aug 9, 2016
Excellent hotel in a good location. Staff are very friendly and attentive. Meals are taken on the ninth floor with great views over the lake.Bar staff serve excellent cocktails!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Family trip to Europe

Posted Aug 8, 2016
Pros: Its location, close to public transportation and in front of the lake, also the facilities are great, the restaurant was excellent
Cons: nothing
Good location, close to train station and excellent view from the hotel, good service and great breakfast, nice facilities, recommended