Lobby sitting area

Reviews of Leonardo Inn Hotel Hamburg Airport

Leonardo Inn Hotel Hamburg Airport
Zeppelin Str. 12, Hamburg, HH

Reviews

7.2

Good

Rating 10 - Excellent. 117 out of 603 reviews" "
Rating 8 - Good. 241 out of 603 reviews" "
Rating 6 - Okay. 149 out of 603 reviews" "
Rating 4 - Poor. 65 out of 603 reviews" "
Rating 2 - Terrible. 31 out of 603 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Anke

Disliked: Cleanliness, property conditions & facilities, room comfort
Nur wenn alle Alternativen ausgebucht sind
Zimmer im Untergeschoss, musste ich erst lange suchen da schlecht schlecht ausschildert. Alarmgesicherte Nottür war angelehnt, es hätte also jeder hinten reinkommen können. Der Staubsauger braucht einen neuen Filter (basiered auf der Sauberkeit des Bodens) Kein sicherer Weg vom Flughafen zum Hotel.
Stayed 1 night in Sep 2022

2/10 Terrible

Arnas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jan

Stayed 1 night in Mar 2022

8/10 Good

Nurja

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to airport, a quick short walk is perfect after a flight.
Stayed 1 night in Jan 2022
Response from Leonardo Inn on Feb 27, 2022
Dear Guest, Thank you for your feedback. We are very pleased that our employees were able to convince you with their enthusiasm. We very much hope to welcome you once again and wish you all the best until then. Your Leonardo Hotel Team!

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Holger

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not as expected
Despite advertising buffet breakfast and airport shuttle (and my having paid for breakfast), neither was available. So, at this point, expect to pay €8-10 each way for a taxi and walk a few minutes to a nearby bistro for breakfast food. Coffee snd croissants are available at the hotel, though, and they will reimburse you if you paid for breakfast. Hotel is very clean but the doors are not insulating and sound from the hallways can be annoyingly loud
Stayed 1 night in Oct 2021

2/10 Terrible

ursula, golden

Traveled with family
Disliked: Staff & service
You advertised and based on your listing I booked this hotel that it turned out had closed permanently more than a year ago. I went to that hotel at great expense and was faced with locked doors, a taxi that had left me there, no new taxi in sight . I was faced with a long walk to a busy street hoping to catch a taxi there; all my luggage to carry, and that at 86 years of age, you might be able to imagine what fatigue that entailed and what anger I feel toward Expedia together with the decision never to use Expedia again.
Stayed 1 night in Aug 2021

8/10 Good

Béatrice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good service.
Stayed 1 night in Mar 2020
Response from Michelle on Mar 8, 2020
Dear Béatrice, Thank you very much for taking your time to evaluate your stay with us. We were very pleased with your positive and motivating assessment and gladly passed it on to our colleagues and management. It is a great pleasure for us, when our guests were completely satisfied with their visit - this is our daily goal. We are looking forward welcoming you again at the Leonardo Inn Hotel Hamburg Airport. With best regards, Your team at Leonardo Inn Hotel Hamburg Airport

6/10 Okay

David

Business traveler
Liked: Staff & service
For the cost and location it was good value Room was clean and tidy , no complaints
Stayed 1 night in Feb 2020
Response from Leonardo Inn Hotel Hamburg Airport - Team on Mar 1, 2020
Dear David, thank you very much for giving us your Feedback. We are very happy that everything was to your satisfaction and we hope to welocme you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Lars, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location, drain in shower not working properly
Stayed 1 night in Oct 2019
Response from Leonardo Inn Hotel Hamburg Airport - Team on Oct 30, 2019
Dear Lars, thank you very much for giving us your Feedback! We are happy that you like our Location. But we regret that the shower in your bathroom was not working properly and want to apologize for the inconvenience. We forwarded your Feedback to our technical Management and will solve the Problem as soon as possible. We hope to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Leonardo Inn Hotel Hamburg Airport - Team on Oct 8, 2019
Lieber Gast, vielen Dank für das gute Feedback, dass Sie Ihrem Aufenthalt bei uns gegeben haben. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und möchten Sie sehr gern bald wieder bei uns begrüßen. Mit freundlichen Grüßen Ihr Team vom Leonardo Inn Hotel Hamburg Airport

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing i had to cancel because the airline canceled my flight and you stole my money so i will never patronize your hotel or give a favorable rating
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to be close to the airport
I needed a hotel close to the airport and it was perfect. Breakfast was ok, loved the shuttle to the airport. Shuttlebus driver was very helpful.
Stayed 1 night in Sep 2019
Response from Leonardo Inn Hotel Hamburg Airport - Team on Sep 16, 2019
Dear Guest, thank you very much for your nice Feedback! We are very happy that you enjoyed staying with us and that everything was to your fullest satisfaction. We hope to welcome you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Leonardo Inn Hotel Hamburg Airport - Team on Sep 9, 2019
Dear Keith, thank you very much for taking the time to give us your Feedback! We are very happy that you enjoyed staying with us and we hope to welcome you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

6/10 Okay

Akiva

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to renovate! everything looks tired. From the entrance to room, everything looks very tired & outdated for an Airport hotel. Location to airport, great, but everything else lets this hotel down. such a shame, staff & everyone so nice.
Stayed 1 night in Jul 2019
Response from Michelle on Jul 17, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your team at Leonardo Inn Hotel Hamburg Airport

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 3 star property about a minute from the airport making it very convenient. Nice having a free bottle of water too. Just a little warm with no air conditioning.
Stayed 1 night in Jun 2019
Response from Leonardo Inn Hotel Hamburg Airport - Team on Jun 25, 2019
Dear Guest, thank you very much for giving us your feedback. We are very happy that you enjoyed staying with us and we regret that not everything was to your fullest satiafaction. We hope to welcome you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Andrew

Liked: Cleanliness
Arrived at 1am due to cancelled flight to uk
Stayed 1 night in Jun 2019
Response from Michelle on Jun 17, 2019
Dear Andrew, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Verified traveler

Liked: Staff & service
Close to the airport. Cleanliness not the best. Good value.
Stayed 1 night in Jun 2019
Response from Michelle on Jun 8, 2019
Dear Guest, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hamburg Airport. We are very happy to read that you in general liked our hotel. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience caused. We have passed on your comment to our management to improve our services. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

6/10 Okay

Carol

Liked: Property conditions & facilities
Disliked: Staff & service
crossroads motel would have been better.
Very basic and no atmosphere.
Stayed 1 night in May 2019
Response from Michelle on Jun 1, 2019
Dear Carol, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your team at Leonardo Inn Hotel Hamburg Airport

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Michelle on May 28, 2019
Dear Guest, Thank you very much for taking your time to evaluate your stay with us. We were very pleased with your positive and motivating assessment and gladly passed it on to our colleagues and management. It is a great pleasure for us, when our guests were completely satisfied with their visit - this is our daily goal. We are looking forward welcoming you again at the Leonardo Inn Hotel Hamburg Airport. With best regards, Your team at Leonardo Inn Hotel Hamburg Airport

8/10 Good

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AIrport hotel near HAM
The hotel is a typical (near) airport hotel. Clean and very functional; rooms are rather spacious. No dinner or lunch but decent breakfast. They have a fridge with beer, wine and sodas on sale. At the reception they recommended a restaurant about 10min walk from the hotel for dinner (good german-style greek restaurant). Appears to be one of only a few options. Hotel provides a shuttle service to the airport.
Stayed 1 night in May 2019
Response from Michelle on May 13, 2019
Dear Guido, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Jan Petrus

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Michelle on Mar 23, 2019
Sehr geehrter Herr Petrus, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Leonardo Inn Hotel Hamburg Airport zu bewerten. Wir haben uns sehr über Ihr schönes Feedback gefreut und es gerne an unsere Kollegen weitergegeben. Es ist für uns immer eine besondere Freude, wenn unsere Gäste den Aufenthalt bei uns vollkommen genossen haben. Wir würden uns sehr freuen, wenn wir Sie auch bei Ihrem nächsten Besuch in der Hansestadt wieder bei uns begrüßen dürfen und verbleiben mit freundlichen Grüßen Ihr Team vom Leonardo Inn Hotel Hamburg Airport

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2019
Response from Michelle on Apr 1, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your team at Leonardo Inn Hotel Hamburg Airport

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to airport but could be better
Close to airport with shuttle to take you there in afternoon/evening. Long wait to check in. Helpful desk person though. Problems connecting any device to internet (sign in page continually timed out). In room safe not functional. Room ok otherwise. Complimentary early bird breakfast a bonus. No shuttle to airport in morning - have to take a taxi.
Stayed 1 night in Dec 2018
Response from Leonardo Inn Hotel Hamburg Airport on Dec 10, 2018
Dear Guest, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We forwarded your nice words about our team but we regret that not everything was to your fullest satisfaction We want to apologize for the inconvenience and we hope to welcome you during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Simon

Liked: Staff & service
A little bit tired but functional for a good sleep
Having visited the sister hotel this is a much more functional. No bar, and tired. The staff were lovely, actually notibly so. My room was comfortable but somewhat dated. Most importantly the bed was super nice. This is a good hotel if you just need a sleep and a good breakfast. If you want more of a hotel experience try the sister venue.
Stayed 1 night in Nov 2018
Response from Leonardo Inn Hotel Hamburg Airport on Dec 10, 2018
Dear Simon, thank your for your nice feedback! We are happy that your stay was to your satisfaction and we forwarded your comment happily. It would be a pleasure to welcome you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Michelle on Nov 30, 2018
Dear Guest, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Cheng, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuff for handling checking in is very friendly and professional. Great location to stay and easy to walk to airport terminal when there is need to catch early fright. Highly recommend this hotel.
Stayed 1 night in Oct 2018
Response from Michelle on Oct 11, 2018
Dear Mr. Cheng, How very kind of you to take your time to evaluate your stay with us. With great pleasure we have read your excellent rating and have happily passed it on to our colleagues and management. Such reviews like yours are our daily motivation and there could not be a better compliment for us that our guests were completely satisfied with their visit. We are looking forward to welcome you again during your next stay in Hamburg. Your team at Leonardo Inn Hotel Hamburg Airport

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was ideal and staff most helpful and courteous
Stayed 1 night in Sep 2018
Response from Michelle on Oct 5, 2018
Dear Guest, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Perfect for a one night comfortable stay
Stayed 1 night in Sep 2018
Response from Leonardo Inn Hotel Hamburg Airport - Team on Sep 29, 2018
Dear Michael, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy that you like our hotel and looking forward to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for our overnight stay. Will stay again
Stayed 1 night in Sep 2018
Response from Leonardo Inn Hotel Hamburg Airport - Team on Sep 24, 2018
Dear guest, thank you so much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy that you like our hotel and enjoyed your stay. We are looking forward to welcome you again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with views of the river, port and close to the Hamburg Reeperbahn district.
Stayed 1 night in Aug 2018
Response from Leonardo Inn Hotel Hamburg Airport on Aug 24, 2018
Dear guest, thank you very much for your kind feedback! We are very happy that you enjoyed staying with us and looking forward to welcome you again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near to Hamburg Airport
Really good service with very helpful staff. Good rooms and well fitted out. Lack of aircon is a letdown in the current hot weather. Excellent breakfast. Wifi slow.
Stayed 1 night in Jul 2018
Response from Michelle on Aug 2, 2018
Dear Mr. Ríchard, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hamburg Airport. We are very happy to read that you liked our hotel and in general enjoyed your stay. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience. We passed your feedback on to our management to improve our services. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

6/10 Okay

Ahmad, Amman

Liked: Cleanliness, staff & service, room comfort
Humble hotel , Excellent staff .
A good and clean hotel with an excellent staff . I stayed for a week , the only problem is that there's no fridge and the shuttle bus service starts at 12:00 PM .
Stayed 7 nights in Jul 2018
Response from Michelle on Aug 2, 2018
Dear Ahmad, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hamburg Airport. We are very happy to read that you liked our hotel and in general enjoyed your stay. We regret though that not everything was to your fullest satisfaction and want to apologize for the inconvenience. We passed your feedback on to our management to improve our services. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle didn't run frequently - needed a.6 am shuttle but first run wasn't until 12:30
Stayed 1 night in Jul 2018
Response from Leonardo Inn Hotel Hamburg Airport - Team on Jul 19, 2018
Dear Guest, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We regret that not everything was to your fullest satisfaction while staying with us and we want to apologize for any inconvenience. We forwarded your comment to our management and will use it constructively. With kind regards, Leonardo Inn Hotel Hamburg Airport - Team

10/10 Excellent

ROGER KENG PO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good if you drive
Stayed 2 nights in Jul 2018
Response from Leonardo Inn Hotel Hamburg Airport on Jul 11, 2018
Dear Roger, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy that you liked our hotel and we hope to welcome you soon again! With best regards, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside of this hotel was very shabby and we wondered what we had done. But inside was in good condition and the room was comfortable and spacious. The night was hot and we stayed before all the room air conditioners had been replaced, so our sleep was not as restful as it might have been. We chose this hotel for its free airport shuttle and we were very pleased with the service.
Stayed 1 night in Jun 2018
Response from Leonardo Hotel Hamburg Airport Team on Jul 3, 2018
Dear Rita, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy that you liked our hotel and forwarded your nice comment to our colleagues. But we regret, that not everything was to your fullest satisfaction and we want to apologize for any inconvenience. We although forwarded your feedback to our management and will use it to improve the condition of our hotel. We hope to welcome you soon again! With best regrads, Leonardo Inn Hotel Hamburg Airport - Team

8/10 Good

Gunpher

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable stay, however missing an elevator
Stayed 1 night in May 2018
Response from Leonardo Inn Hotel Hamburg Airport on May 24, 2018
Dear Gunpher, thank you very much for your nice feedback. We are very happy that you enjoyed staying with us and we hope to welcome you soon again! With kind regards, Leonardo Inn Hotel Hamburg Airport - Team

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Airport convenient
Convenient for airport but Ibis is same distance and better
Response from Michelle on Apr 9, 2018
Dear Mr. Charles, First of all we would like to thank you very much for taking your time to evaluate your stay with us. We do trust that you liked our hotel and that you overall were satisfied with your visit. As you did not mention specific reasons for a "only" 3-star rating, it is difficult for us to see where our lack is and what we can improve. But we do hope that we can welcome you again during your next visit to Hamburg. With best regards Your team at Leonardo Inn Hotel Hamburg Airport.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Michelle on Mar 25, 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With best regards, Your team at Leonardo Inn Hotel Hamburg Airport

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Pillows were way too hard and thick. Room was not clean and dated. Onsite parking is a plus.
Stayed 1 night in Mar 2018
Response from Michelle on Mar 7, 2018
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like yours that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in your case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your team at Leonardo Inn Hotel Hamburg Airport

6/10 Okay

mohamed, liverpool

Liked: Staff & service, room comfort
Hotel rating
Staff were exceedingly helpful and friendly. The room was clean and comfortable.
Stayed 1 night in Feb 2018
Response from Michelle on Feb 27, 2018
Dear Mr. Mohamed, Thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy to read that you liked our hotel and that you enjoyed staying with us. We would be very happy to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

10/10 Excellent

Grant, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a 10 minute walk from the airport terminal
None of our groups of six had anything but positive things to say about this place. We will use this hotel again.
Stayed 1 night in Jan 2018
Response from Michelle on Jan 18, 2018
Dear Mr. Grant, How very kind of you to take your time to evaluate your stay with us. With great pleasure we have read your excellent rating and have happily passed it on to our colleagues and management. Such reviews like yours are our daily motivation and there could not be a better compliment for us that our guests were completely satisfied with their visit. We are looking forward to welcome you all again during your next stay in Hamburg. With best regards, Your Team at Leonardo Inn Hotel Airport

8/10 Good

Karin, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel near Hamburg airport
Nice and very conveniently located hotel. The staff was nice, courteous and accommodating. The room was spacious and clean, very comfortable bed, and a nice bathroom with a floor heating that I appreciated in winter. For your convenience there is coffee and tea in the room. The bus shuttle to the airport makes it very convenient. I recommend this hotel to everyone who needs to stay 1 or 2 nights comfortablet to catch an early flight.
Stayed 1 night in Dec 2017
Response from Michelle on Dec 22, 2017
Dear Karin, How very kind of you to take your time to evaluate your stay with us. With great pleasure we have read your excellent rating and have happily passed it on to our colleagues and management. Such reviews like yours are our daily motivation and there could not be a better compliment for us that our guests were completely satisfied with their visit. We are looking forward to welcome you again during your next stay in Hamburg. With best regards, Your Team at Leonardo Inn Hotel Hamburg Airport

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leanardos
Christmas Markets
Stayed 1 night in Dec 2017
Dear Steve, How very kind of you to take your time to evaluate your stay with us. With great pleasure we have read your excellent rating and have happily passed it on to our colleagues and management. Such reviews like yours are our daily motivation and there could not be a better compliment for us that our guests were completely satisfied with their visit. We are looking forward to welcome you again during your next stay in Hamburg. With best regards Your Team at Leonardo Inn Hotel Hamburg Airport

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2017
Dear Guest, First of all we would like to thank you very much for taking your time to evaluate your stay with us. We do trust that you liked our hotel and that you overall were satisfied with your visit. As you did not mention specific reasons for "only" a 2-star rating, it is difficult for us to see where our lack is and what we can improve. But we do hope that we can welcome you again during your next visit to Hamburg. With best regards Your team at Leonardo Inn Hotel Hamburg Airport.

8/10 Good

Elsa, Houston

Liked: Cleanliness, staff & service
Across from the airport
We have stayed 3 times at this airport! It is 5 min away from the airport and there is a free shuttle service to and from the airport. Quiet, clea, bed is ok, big comfortable bathroom. Would recommend it any time!
Stayed 1 night in Dec 2017
Response from Michelle on Dec 16, 2017
Dear Elsa, thank you very much for being so kind to take your time to evaluate your stay with us. What a great and motivating rating, which we have happily passed on to our colleagues and management. And we are very proud that it is not the first time you stayed with us. We are already know looking forward to welcome you again for the forth time:-) Best regards, your team at Leonardo Inn Hotel Hamburg Airport

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Dear guest, thank you very much for taking the time to evaluate your stay at the Leonardo Inn Hotel Hamburg Airport. We are very happy that you liked our hotel and enjoyed staying with us. We hope to welcome you again during your next stay in Hamburg. With best regards, Leonardo Inn Hotel Hamburg Airport - Team

6/10 Okay

Wolfgang

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017
Sehr geehrter Herr Wolfgang, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hause zu bewerten. Wir vertrauen darauf, dass Sie Ihnen der Besuch bei uns generell gefallen hat. Da Sie keine speziellen Gründe für eine "nur" 3-Sterne-Bewertung genannt haben, ist es schwierig für uns zu sehen, wo wir uns verbessern können, um den Service gegenüber unsere Gäste zu optimieren. Wir hoffen jedoch, sollten Sie wieder einmal in Hamburg sein, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Team vom Leonardo Inn Hotel Hamburg Airport.

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017
Sehr geehrter Gast, vielen Dank für ihre tolle Bewertung. Wir haben uns sehr über Ihr Feedback gefreut und würden uns sehr freuen, wenn wir Sie auch bei Ihrem nächsten Besuch in Hamburg wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen Ihr Team vom Leonardo Inn Hotel Hamburg Airport