Ratings based on 144 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Ideal for business travellers on a tighter budget

Posted Aug 15, 2016 on Hotels
Everything was comfortable and easy. Reception staff are friendly and helpful (if for instance you need to borrow an iron and ironing board). I do not remember there being any noticeable noise. The hotel has a pleasant and relaxed vibe (which usually means the staff are working at achieving this). A nice one-night stay.
4 out of 5
by Martha from Seattle

Practical and well situated

Posted Apr 27, 2016 on Hotels
Breakfast is wonderful, love that the eggs have pictures on them. Room is small but more than adequate
Comment from Hotel Management
May 27, 2016 by Motel One, Hotel Management
Dear Martha, Thank you very much for your positive feedback! We're happy that you enjoyed our breakfast and we hope to welcome you back again soon. Kind regards Oliver van Heest Manager
3 out of 5
by Lorand

Posted Jan 20, 2016 on Hotels
Bathroom was too small, a small soap and heating was loud
Comment from Hotel Management
Feb 3, 2016 by Motel One, Hotel Management
Dear Lorand, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your team from Motel One Hamburg am Michel
4 out of 5
by A verified traveler

Another successful Motel One stay

Posted Dec 18, 2015 on Hotels
I have stayed in many Motel One hotels. They are modern, comfortable, efficiently managed and represent good value for money. This one is within walking distance of the city centre.
Comment from Hotel Management
Jan 18, 2016 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your positive feedback! We hope to welcome you back again in our hotel soon. Kind regards Your team from Motel One Hamburg am Michel
3 out of 5
by Matthew from London

Good value, but overtrading

Posted May 29, 2015 on Hotels
This hotel is very popular, but doesn't have the facilities to support the number of guests staying there. So there was a long queue for check-in and check-out, and for the two small lifts (they need at least two more for a hotel with 10 floors). Breakfast was completely overrun, meaning that when I got up to refill my coffee cup I returned to my table to find that someone else had already taken it! It is a cheap place to stay in Hamburg and represents good value for money, but be aware of the limitations.
Comment from Hotel Management
Jun 2, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your feedback and your kind attention paid to the rating of your stay! We are pleased to note your wishes and suggestions and we hope to welcome you back again in our hotel soon. Kind regards, Your team from Motel One Hamburg am Michel
5 out of 5
by A verified traveler

Highly recommended

Posted Feb 3, 2015 on Hotels
Lads weekend away. Great hotel, great location.
Comment from Hotel Management
Feb 10, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your feedback and your kind attention paid to the rating of your stay! Sincerely, Your team from Motel One Hamburg am Michel
5 out of 5
by Kevin from Aarhus, Denmark

A really nice stay.

Posted Jan 11, 2015 on Hotels
This place was great. What took me aback was the really stylish lounge and bar when you walk in. It is almost like a nightclub. The room was clean and the service was great. The only complaint I have is that its hard to find parking and the hotel itself was a little difficult to find. Other than that, A+
Comment from Hotel Management
Jan 20, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your positive feedback! We look forward to welcoming you back again in our hotel soon. Kind regards Your team from Motel One Hamburg am Michel
4 out of 5
by Shaun from Singapore

Excellent!

Posted Oct 9, 2014 on Hotels
Hotel was situated near the infamous Reeperbahn but a little away from the city centre. The modern rooms were clean and large for European standards. Service was impeccable!
Comment from Hotel Management
Jan 27, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your positive feedback! We hope to welcome you back again in our hotel soon. Kind regards Your team from Motel One Hamburg am Michel
3 out of 5
by pablo from argentina

Correct

Posted Sep 11, 2014 on Hotels
I like the modern look of this hotel. The location is good,handy for sightseeing some walking distance,if not there is a subway stop 2 blocks away. I didnt like the wifi was restricted up to 3 devices. For 2 persons,with a phone and a tablet each , was unsufficient. Didnt like there is no actual soap , you get small body shower liquid that was not enough for 2 people and several times we went to reception to ask for more. Beds comfortable, expect European size.
Comment from Hotel Management
Jan 27, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your positive feedback! We hope to welcome you back again in our hotel soon. Kind regards Your team from Motel One Hamburg am Michel
4 out of 5
by Vipa

Posted Jul 22, 2014 on Hotels
Comment from Hotel Management
Jan 27, 2015 by Motel One, Hotel Management
Dear Motel One guest, Thank you very much for your positive feedback! We hope to welcome you back again in our hotel soon. Kind regards Your team from Motel One Hamburg am Michel