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Reviews of Hotel Königshof Hamburg

Hotel Königshof Hamburg
Pulverteich 18, Hamburg, HH

Reviews

6.0
Rating 10 - Excellent. 60 out of 756 reviews" "
Rating 8 - Good. 219 out of 756 reviews" "
Rating 6 - Okay. 250 out of 756 reviews" "
Rating 4 - Poor. 140 out of 756 reviews" "
Rating 2 - Terrible. 87 out of 756 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chin Keong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible accommodation at Hamburg!
Avoid this place at all cost. This “hotel” is classified as a 3* hotel, but given it a 2* is way too generous. 1. When checking in the front desk person said that the room is very small and he offered us a upgrade to a larger room, but with a fee of EUR 35. We declined & he wanted us to offer a price. 2. We again declined and moved to a very tiny room, which is not even enough space to open the luggage. It is located at level 2 with no elevator. 3.The front desk didn’t want to help me with moving our luggage and we have to drag them up to very steep stairs. 4. The television isn’t working. 5. The toilet is very small and smells really bad. 6. No coffee making facilities in the room. 7. We bought the room with breakfast included. However it’s served not in this hotel but another one(Savoy Hotel) about 2 minutes walking distance away. When we walked there the next morning Savoy Hotel’s front door is locked from inside and no one was manning the front desk. We thus were not able to go in for breakfast. The next day we are able to go in as the front door is unlocked. However in the 3rd morning the door was again locked from inside. Fortunately one guest walked out to smoke and he gladly helped us. 8. We thus missed out 1 out of 3 breakfast & I hope hotels.com can look into this matter. 9. Lastly the area that this hotel is situated is located in a sleazy and dirty area. Rubbish are thrown along the streets and many dubious people.
Stayed 3 nights in Dec 2021

8/10 Good

jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Grace

Liked: Cleanliness
ck in was very bad and they move us out when we didn’t expected.
Stayed 1 night in Feb 2020

8/10 Good

Jan Bo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is really good value for a reasonable comfortable hotel near the central train station in Hamburg. A bit dated interior but all clean. Breakfast is also very reasonable prised and good value.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very bad. I would not recommend you stay here. The room is ugly and feels old, the dryer and tv did not work. The staff wanted us to leave the key at reception, if we left the room...
Stayed 1 night in Oct 2019

8/10 Good

Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and enthousiastic staffs in the hotel Good breakfast
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Mariko

Disliked: Staff & service, room comfort
lose to the station, but...
The room was very small. Bathroom sink was so small every time you wash your face water splashes everywhere. The hotel was close to the station but in seedy area. Our room didn’t look like the one we booked. We didn’t go out at night. The breakfast was good and very reasonable. House keeping was good. Wifi was good, too.
Stayed 2 nights in Sep 2019

6/10 Okay

Bernardo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Anne, Australia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Women travelling alone** Do not use this hotel!! I felt so uncomfortable throughout my whole stay. The area surrounding the hotel didn’t seem very safe and I made sure to be back in my room before dark. I was stared at, comments were made and made to feel disrespected even by the hotel staff. It would be fine for a guy to stay here but women..please be careful if you are staying here.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Convenient to main station. A little hesitant to go out at night, but felt comfortable and safe with 24 hour reception. No lift available and the room was a little stuffy with heat, perhaps even a fan would be beneficial to circulate the air.
Stayed 2 nights in Jun 2019

8/10 Good

Kritika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Oleksandr, Kyiv, UA

Disliked: Cleanliness, amenities, property conditions & facilities
Very small rooms, no amenities in the room. The description of the rooms does not correspond with reality...
Stayed 1 night in Apr 2019

2/10 Terrible

Ni, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a hotel but a camp or a homeless shaltter. The room was at the hotel entrance and 3 steps away from the reception desk. It was noisy and very felt unsafe. There are also people living in 4-5 in room. It was smelling take away food out of the room next door. It should not say 3 stars hotel !!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Miss L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and Clean
Comfy, clean room. Close to convenience stores and train station/public transport system.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 1 night in Dec 2018

8/10 Good

hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
it is nice place to live in
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

8/10 Good

Helen, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the station. Easy to find. As in Europe there are stairs but no lift. Breakfast for €5 is brilliant. Very nice breakfast room.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Not a family friendly area
We made the mistake of booking the non-refundable price. There was a sex shop close by and there were advertisements for a male sex show nearby. We didn’t feel comfortable staying in the area with our family and, although hotels.com tried to help us, the hotel refused to give us a refund on our booking. We recommend going with the refundable price if you are thinking of staying here so you can make your own judgement regarding the area and it’s safety and have the possibility of recouping your money if you feel as uncomfortable as we did.
Stayed 1 night in Oct 2018

8/10 Good

Astrid, Hamburg, Germany

Liked: Cleanliness, staff & service, room comfort
For a hotel with shared bathroom really nice and clean, apart from the bathroom in the morning. Nice breakfast for 5 euros in a beautiful room.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Oct 2018

2/10 Terrible

Customer, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is far away from being one. Outside toilets for most guests, No lift for baggage. Obviously this place is used by ladies that receive customers in their rooms. Above and around the Hotel are private appartments with extreme noise. Drug dealers in front of the hotel doing their business, that may be in the nature of the location. If you are on a business trip and want a clean and cosy place - do not drop off here. Don't save money on thr wrong end...you'll regret it!
Stayed 3 nights in Oct 2018

8/10 Good

Dayton

Liked: Staff & service, property conditions & facilities, room comfort
Not too shabby
Not too bad. It was not the most extravagant room in the world but that was not what I signed up (or paid) for. If you’re looking for a place to crash for the night, or a few nights this will work. If you’re worried about English almost all of the staff speaks English, which I am finding to be true around most of Hamburg. The only complaint was that there would be random sewage-like smells in the bathroom if the door was left shut. I don’t know what could cause that but other than that I really had a pleasant time and cannot truthfully complain and say anything negative other than the kind of unpleasant smell that wasn’t but even present the whole time.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
a bit of noise as people have to go to the toilet out of the room. e
Stayed 2 nights in Sep 2018

6/10 Okay

Ingrid, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near Hamburg central station
A 7 min walk from the station, it was handy for an overnight stay before my next train ride the following day. It was a walkable distance to the city centre. The room was clean, and I did have a shared bathroom, but it was also spotless so it was fine to use during my stay.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No lift
good location close to main train and bus station and city highlights no lift and no offer to help a senior lady
Stayed 1 night in Aug 2018

8/10 Good

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good basic hotel
Hotel is in a short walking distance from the bus station and railway station. Clean, plenty towels given. Helpful staff on reception. Plenty eastern restaurants around. We enjoyed our meal in syrian restaurant just down the corner.
Stayed 2 nights in Aug 2018

4/10 Poor

Hojoong

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

Ian

Disliked: Property conditions & facilities, room comfort
Avoid Signatur Hotel, Hamburg
Hotel room was much smaller than publicity indicated. We knew it was a room with shared bathroom, but it was not big enough for a double bed with two people and bags; we could barely move. I believe this was a case of misrepresentation. Also, the hotel was in a very seedy location and often had drunks sitting on the entrance steps. Very substandard and I will not use hotels.com or Expedia again.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not recommend in the summer season because no air
Stayed 1 night in Jul 2018

2/10 Terrible

Susan

Disliked: Property conditions & facilities, room comfort
The room is very small, two room are different set
Stayed 1 night in Jul 2018

4/10 Poor

roshan

Liked: Cleanliness
Disliked: Room comfort
Bad stay
I am living in denmark
Stayed 1 night in Jul 2018

4/10 Poor

Jun

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small room very expensive rates for tiny room
Room is really small Hotel location is really bad
Stayed 5 nights in Jul 2018

4/10 Poor

alfonzo, london

Disliked: Cleanliness, property conditions & facilities, room comfort
pictures in the website do not reflect the reality
I did not slept in the hotel even though I had already paid for it. Room too small and bathroom not clean
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel for the price. Staff were helpful. Dodgy area.
Stayed 1 night in May 2018

10/10 Excellent

Marc, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good location
Friendly and helpful staff, really nice rooms for what you are paying. 500m from the main train station so you can get anywhere in the city. Brilliant couple of bars in the main square at the top of the road. Was a great experience
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
OK location, that's it
The location is alright, even though the street it's in is a bit creepy. Quite close to train station though. Very soft bed, very small room. Clean though.
Stayed 1 night in May 2018

8/10 Good

Steven

Liked: Cleanliness, room comfort
Good for a night
Hotel room size and condition are as overall good close to train station just a shame it’s off a dirty side street in a rough looking area and with no lift

2/10 Terrible

Verified traveler

Disliked: Staff & service
unprofessional
I ordered a room with private bathrrom. when I arrived they said the only available room is with shared bathroom, and offered no other solution, including refund. It took us a long time until they finally agreed to take us to another hotel. We wasted a lot of time and energy there. is was totally unprofessional and not acceptable, and I am awaiting response from Expedia about this event.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
It was nothing impressive, room was big, pillows were thin and not comfortable in my opinion, it was In a quiet area near the centre but the walls are not very good to keep noise away
Stayed 1 night in Mar 2018

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic accommodation!
Hotel reasonably priced, good basic breakfast. Awful area though and hotel down dingy sidestreet. Staff all friendly and helpful. One gripe - as a solo traveller I got a tiny duvet and one feeble pillow. Not comfortable!!
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & convenient
cleanliness, location to HBF breakfast stellar.
Stayed 2 nights in Nov 2017

8/10 Good

Anna, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option in an expensive city
A small clean room with shared clean bathroom and a good adequate breakfast. Still a bit expensive for “sheared bathroom” option, but a reasonable option in an expensive city. The area near bahnhof is busy , but provides lots of options for eating.
Stayed 1 night in Oct 2017

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Location was very close to city centre and the breakfast was great.
Stayed 1 night in Sep 2017

2/10 Terrible

Justin, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False sense of what you are buying
When we first arrived we were hopeful. Although the hotel says English friendly, we were barely getting by with what German I knew in conjunction with the English they knew. Then things got worse, the room was unavailable and they had to send me to the Novum across the street. For $160, our room was tiny and shower/toliet in hall which is shared with 4+rooms. The room was requested as non-smoking, but clearly reeked of cigarettes. Staff claimed that it was impossible and that he would not refund us our money (so we could go to another hotel) or even switch our rooms because we had "already used the bed" in the whole of 5 minutes we had been there. He called us liars and even after inspecting the room said thats not how the staff makes the bed...what? So we stayed because he wasn't giving our money back and no one spoke enough english. The language barrier would have been ok, if it did not claim to be english friendly. The staff was even testy with Germans. The area is trouble and not safe or friendly for women. Stay away from this area of Hamburg when visiting, definately stay away at night. Definately stay away from Novum hotels, at least these two. Research the hotel origins before staying at any.
Stayed 1 night in Sep 2017