Front of property

Reviews of Kwality Hamburg Hotel

2.5 out of 5
Kwality Hamburg Hotel
5440 Camp Road, Hamburg, NY

Reviews

7.2

Good

Rating 10 - Excellent. 262 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mildred

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 20, 2023
Dear Guest,Thank you for taking the time to share your rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

andy

Stayed 1 night in Sep 2023

2/10 Terrible

Linda

Stayed 15 nights in Aug 2023
Response from Sophia CSR on Aug 29, 2023
Hi Linda,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Zubin

Stayed 2 nights in Aug 2023
Response from Sophia CSR on Sep 11, 2023
Hi Zubin,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Teresa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 18, 2023
Hi Teresa,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. When came back last Tuesday night, sewage in tub and toilet. Room smell was aweful. Had to move to different motel. Cost me more money. Moved to comfort inn in Hamburg. Better by not by much.
Stayed 11 nights in Aug 2023
Response from Sophia CSR on Aug 16, 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Kurt

Stayed 5 nights in Aug 2023
Response from Sophia CSR on Aug 10, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Barbara

The area was not great - people loitering outside made it feel somewhat uncomfortable.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 31, 2023
Hi Barbara,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Hi Scott,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

lisa d

Disliked: Property conditions & facilities
The first room that I was given smelled like cat litter it was disgusting and the second room I was given was very rundown and outdated. The shower had mold on the walls, and the room smelled very musty and old… The carpet had several snags and loose threads all over and it just needed updating.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Shedel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. I’d definitely revisit.
Stayed 4 nights in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Alpha

Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 16, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and location, but it was not easy to get luggage in the side doors because of all the loose rocks on the brick path to the side doors from the parking lot.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hi Rogers,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

James f

Liked: Room comfort
Housekeeping Fails
Housekeeping failed for two days to clean room and supply clean towels. Had to ask twice before action.
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 24, 2023
Hi James,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 22, 2023
Hi Donald,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Michael

Business traveler
Parking as challenging with hotels in same location. Building is showing wear and tear.
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 22, 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person at the front desk was kind and helpful. The place is well maintained and very clean. Great value!
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 22, 2023
Hi Ruth,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Aaron

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 22, 2023
Hi Aaron,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 21, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Nicole

Business traveler
Would stay again.
The receptionist was amazing she alone would make me want to book again! Very friendly lady. The room was clean and had a medium sized fridge in it. My kids loved the pool it was perfect size. I didn’t use the exercise room but it looked nice. It is pet friendly and there is a fee but it is not bad at all! (We had our dog) The parking lot was lit up nice and had cameras watching around the building. Overall if I was in the area we would stay here again for sure!
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Trip
This is the first time I have ever booked via web. It was so easy and check in was a breeze. Also, this was my first time at the Quality Inn. I will book this Quality Inn the next trip I take to Hamburg NY. (Family in area. Visit once a year) AA++ for the whole experience.
Stayed 5 nights in Jul 2023
Response from Sophia CSR on Jul 19, 2023
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Hi Kevin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Roxanne

Traveled with family
Very friendly service, room needs a bit of work but was clean and breakfast was good.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 14, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Edwin

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 1, 2023
Hi Edwin,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was black mold in the bathroom and there was never anyone at the front desk. Could not change rooms as the hotel was books. The bath soap smelled like dead fish and dried out my skin.
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 10, 2023
Hi Jennifer,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Nannette

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Pamela

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 27, 2023
Hi Pamela,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

raymond

Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 27, 2023
Hi Raymond,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It was the least expensive from surrounding motels. Nothing fancy but clean, comfortable and friendly. Only disappointment was breakfast. Went an hour before closing and most selections gone and not replenished
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 7, 2023
Hi Sharon,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Zachary

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 4, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the check-in staff was very pleasant
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 3, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 28, 2023
Hi Charles,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were stains on the furniture and mold on the ceiling and in the bathroom
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 27, 2023
Hi James,Our team is very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Bonnita

Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jul 17, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Bruce, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very helpful at check in and the wife loved the bold roast coffee from a machine which is amazing since she is very particular about her morning coffee!
Stayed 2 nights in Jun 2023
Response from Sophia CSR on Jun 24, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Just a good place to stay. All we need when we visit family about 5 times a year
Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jun 22, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Margaret

Stayed 2 nights in Jun 2023
Response from Sophia CSR on Jun 23, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

MICHAEL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for our business in hamburg.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 20, 2023
Hi Michael,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Lindsey

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 10, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Jean-Francois

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 18, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Denice

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 6, 2023
Hi Denice,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

mathieu

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 16, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient location
Stayed 4 nights in Jun 2023
Response from Sophia CSR on Jun 13, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Please remodel the bathrooms and update the rooms!
The hotel seems to have gone through some renovations in the outside and it looks good. However, the inside looks old and definitely needs some renovations. Because the rooms and bathrooms are old, they look dirty and dim. The bathroom had black mold in the ceiling and in between the tiles. When I first arrived, I was assigned a room that was assigned as non-smoking but had a terrible smoking stink and the bathroom wasn’t great. I went back to the reception and the gentleman there was very kind and changed my room right away without hesitation. The second room definitely smelled better but the bathroom was in the same poor conditions as the first one. Other than that, the reception smelled too much like chlorine from the pool area near by. The breakfast was simple, yet met my needs. There was a employee near by at all times, keeping it clean. Overall, it was okay and it did the trick. But I would highly recommend the owner to update the rooms to look cleaner, brighter and modern. Not to mention to remodel the bathrooms as they much need it. That really threw me off.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 13, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Lydia

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 3, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Christopher

Stayed 2 nights in Jun 2023
Response from Sophia CSR on Jul 3, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Shannon

Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jun 13, 2023
Dear Guest,Our team is sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Kathy

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 13, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.