Ratings based on 474 Verified Reviews

3.4 out of 5
63% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Bergen County, NJ

Posted May 21, 2018
This is a hotel that had no hot water, WiFi went down, a lamp in the room had no light, broken and ripped lampshade, the doorknob to the bathroom was hanging on by a thread and wouldn't lock,and the keys to the room failed to work and had to be reprogrammed. The breakfast was inedible so we were forced to eat elsewhere. Numerous people complained about the conditions and were given a one-night refund only; however, this does not make up for the damper it put on our weekend. I recommend you stay elsewhere until the Quality Inn undergoes widespread improvement.
4 out of 5
by A verified traveler from Westchester County, NY

Posted May 18, 2018
WiFi was strong enough to stream video, new furniture, older bathroom, very clean, standard breakfast fare.
3 out of 5
by A verified traveler from NYC

Posted May 16, 2018
Our room was large and clean. The Bathroom was roomy and clean. The bed was extremely comfortable. But the TV was very bad. I am a TV person and probably won't stay again because of the TV. The picture was distorted. Some channels had "fuzzy" pictures. The TV guide was wrong and inadequate. Such a little thing to fix, and yet it wasn't.
Comment from Hotel Management
May 19, 2018 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
3 out of 5
by A verified traveler from Pierrefonds, QC

Posted May 15, 2018
The hotel is a little behind the times, though the room we were in had good modern furnishing. The old smell inside was a little off- putting, however; probably extending back to the days when it might have been a 'smoking' room. Carpet might have been a source also. Good value overall, but not more than that. Staff were top-notch.
Comment from Hotel Management
May 19, 2018 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
5 out of 5
by A verified traveler

Posted May 7, 2018
Definitely would return here!
Comment from Hotel Management
May 11, 2018 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Management Team Quality Inn
4 out of 5
by A verified traveler from Ohio

Posted May 7, 2018
Very pet friendly. I feel very comfortable there with my service dog
Comment from Hotel Management
May 11, 2018 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Management Team Quality Inn
2 out of 5
by A verified traveler from hamburg ny

needs updating!

Posted Apr 29, 2018
The first room we were given had no ear and the one we ended up in had some but not much. The ceiling had obvious water leaks as it was stained. If I hadn’t been so tired I would have looked for another hotel to stat at.
Comment from Hotel Management
May 9, 2018 by G.M., Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
No problem with the places.the breakfast was great .the room rates were great
Comment from Hotel Management
May 5, 2018 by Management , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Very satisfied with this Quality Inn. We stayed 3 nights and found it a very restful place.
Comment from Hotel Management
Apr 23, 2018 by gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management Team Quality Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh,PA

If you need rest fromn driving.

Posted Apr 15, 2018
If you need rest and a quic breakfast in the morning, this your hotel right off I-90.
Comment from Hotel Management
Apr 21, 2018 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management Team Quality Inn