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Reviews of Radisson Blu Hotel, Hamburg Airport

4.5 out of 5
Radisson Blu Hotel, Hamburg Airport
Flughafenstrasse 1-3, Hamburg, HH

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best property I’ve stayed at. Near the train station and the convenience of crossing the street to get to Hamburg airport.
Stayed 1 night in Feb 2024
Response from Radisson Blu Hotel, Hamburg Airport Team on Mar 4, 2024
Dear Kerry,We are delighted to hear that you have enjoyed your stay with us and appreciate your kind words. We aim to provide all of our guests with a pleasant stay, so it's great to hear that we have achieved this for you. We want to ensure that everyone visiting our hotel has a comfortable and memorable experience.Thank you for your kind words and your visit. Radisson Blu Hotel, Hamburg Airport Team

10/10 Excellent

FRANK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You could park the car there and head downtown and return the rental next day. Otherwise next door access to the terminals. There is a Supermarket on the ground level across the street (Edeka). I was not thrilled by the restaurant options but can’t comment on it, really. The restaurant area looked ok. The room was clean and quiet. Very pleasant. Check in your luggage the evening before departure and book a “slot and fly” access (free) since there is no TSA Pre-Check option. Breakfast starts at 6:00. Don’t book it unless your flight is 8:00 or later. There are free coffee and croissants though (for free)
Stayed 1 night in Feb 2024
Response from Radisson Blu Hotel, Hamburg Airport Team on Feb 7, 2024
Dear FRANK,Thank you for your kind review of our hotel. We appreciate you choosing to stay with us. We're glad that you liked our room and enjoyed you stay. For the "Earlybirds", who needs to take their Flight before 08:00, we have a free "Grab & Go" station from 04:00 Hrs-06:00 Hrs in front of the Reception , where you can take to go Coffee & Croissants, or you can order a Breakfast Box at arrival. Thanks again and we hope to see you again soon! Radisson Blu Hotel, Hamburg Airport Team

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Radisson Blu Hotel, Hamburg Airport Team on Jan 12, 2024
Dear Antonio, Thank you for your positive feedback. We're glad that we exceeded your expectations and that you enjoyed your experience. We hope to have you stay with us again soon! Radisson Blu Hotel, Hamburg Airport Team

10/10 Excellent

Henrik

10/10 Excellent

Junko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got up at 2:00am to catch an early morning flight to Hamburg and wanted to check in early right after we got to the hotel. Our room was ready and we could have the room at 11:00am. The proximity to and from the airport was very close, which was very convenient for us because we had to get up early the next morning at 3:00am to catch our flight back home. The hotel was situated just a few minutes walk to the airport terminals and also to S Bahn. We took the subway to the city center and could find many choices of dining. We did the self check in so we didn’t really encounter face to face with hotel staffs, but the room was clean and we were happy with the amenities. We didn’t try their breakfast because we had to fly out very early in the morning. When we came back from the city center, we saw many guests in the dining area so the restaurant must be popular. Couldn’t think of any complaints with Radisson Blu and we will stay there again if we have the opportunity to come to Hamburg!
Stayed 1 night in Dec 2023
Response from Radisson Blu Hotel, Hamburg Airport Team on Dec 30, 2023
Dear Junko,We are glad to hear that you enjoyed your stay with us. We are also very pleased that you were able to arrive early and check in to your room. We appreciate that you have taken the time to share your enthusiastic feedback and we look forward to welcoming you back in the future. Radisson Blu Hotel, Hamburg Airport Team

6/10 Okay

Valerie

Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD, HUMMELSTOWN

Stayed 1 night in Nov 2023

10/10 Excellent

Wuqiang

Very good
Stayed 1 night in Nov 2023
Response from Radisson Blu Hotel, Hamburg Airport Team on Dec 7, 2023
Dear Wuqiang, Thank you for taking the time to review us. We are delighted to hear you had a great stay and we look forward to welcoming you back soon. Radisson Blu Hotel, Hamburg Airport Team

10/10 Excellent

Fredrik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Radisson Blu Hotel, Hamburg Airport Team on Dec 6, 2023
Dear Fredrik, Thank you for your review. We are happy to hear that you had a pleasant experience while staying at our hotel. We value and appreciate all feedback from our guests.We strive to make sure all our guests have the best stay possible and thank you for giving us the opportunity to serve you. Radisson Blu Hotel, Hamburg Airport Team

8/10 Good

Martina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The distance to the airport is what counts
We loved the cute little touch with the Gummi bears and the Lilliputi translator. What we didn’t like is that there were 2 bottles of water for three people. Parking is also strange. The hotel should have at least some personal spots
Stayed 1 night in Nov 2023

4/10 Poor

Pär

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Tired
No upgrade or perks as gold member. Cold room even with heat and fan on full. Shower head full of calcium so dribbling. Uninspired staff tried to take further payment even though room was prepaid. Anyhow ok hotel but did not unfortunately correspond with cost,,
Stayed 1 night in Nov 2023

10/10 Excellent

Jose, North bethesda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and option if you have an early flight. Additionally, not only it is close to the hotel but also close to the train station, which can take you to most places. I liked the self check in part; it was fast, easy to do, and convenient (but there’s someone available to help if necessary). The restaurant has a pretty good menu. We ate only twice and it was so delicious. Overall, I really liked my stay. I will stay again and do recommend the hotel.
Stayed 3 nights in Oct 2023

8/10 Good

Karl

Traveled with family
The online check in experience, both on my mobile and at the hotel, failed. Fortunately the staff was extremely helpful.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Maryon, Dundas

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you have early flight the next day. Helpful staff, nice restaurant.
Stayed 1 night in Oct 2023

4/10 Poor

lau

Traveled with family
Disliked: Staff & service
I think Expedia should remove from VIP list. It is expensive compared with neighboring hotels and I received absolutely no service. Couldn’t even get an extra blanket. Worse hotel stay I have had
Stayed 1 night in Oct 2023

10/10 Excellent

Ajit

Stayed 1 night in Sep 2023

8/10 Good

colin

Stayed 1 night in Sep 2023

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff in the hotel and in the restaurant were courteous, welcoming, professional, and accommodating. The breakfast was excellent with more choices than I've had in any other hotel. The room was very clean and bed very comfortable. Best place to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent customer service, fantastic staff
Stayed 1 night in Sep 2023

8/10 Good

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good on-airport hotel
Very convenient hotel for walking over to the airport and easy access into the city by S-bahn; the staff were all friendly and all areas were clean and well-maintained apart from the coffee station in the foyer which was out of action. The "Premier Inn"-style diy check-in is not acceptable for a mid-market hotel, especially as it only works if you have your Radisson reference number which of course you never receive if you book via Hotels.com so you need to get help to check-in. My room was a good size, well-soundproofed from exterior and hotel noise, clean and well-equipped except to note that instant coffee and dried "creamer" are not appropriate for the room rate. Coffee bags and normal creamer would be a less miserly, yet drinkable, alternative. The air conditioning was feeble and my room remained very hot for both nights that I stayed. Having said all that, I would stay there again if I needed to be at the airport for an early flight.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Stayed 2 nights in Aug 2023

10/10 Excellent

Jan-Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Stephan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eliminate the bathtub. I for one never use a bathtub during a stay. It was nice they had grab bars since the wall of the tub was rather high. Nightlights would have helped and I personally missed having a wash cloth. Driving directions to the hotel inside the airport should be improved. I for one wound up in the parking garage and it cost some $20 to exit. A roof top restaurant with airport views would be nice instead of the dark location on the first floor. All in all, I can highly recommend it.
Stayed 1 night in Aug 2023

8/10 Good

SADAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Gunars

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for an early morning flight
Stayed 1 night in Jul 2023

10/10 Excellent

Dung, Macungie

Stayed 1 night in Jul 2023

8/10 Good

Roland

Traveled with partner
Liked: Cleanliness
Too expensive.
Stayed 2 nights in Jun 2023

8/10 Good

Russ

Stayed 1 night in Jun 2023

2/10 Terrible

Gregory, Randolph

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Katrin Kaiser on Jun 28, 2023
Thank you for taking the time to rate our hotel and your stay.A big thank you for the amazing feedback on your stay in our hotel.We would be happy to inform our team about your great rating.We are delighted that you enjoyed your stay with us so much and we are already looking forward to welcoming you again soon.SincerelyYour Radisson Blu “Schwarzer Bock” team

8/10 Good

Anna

Stayed 1 night in Jun 2023
Response from Katrin Kaiser on Jun 28, 2023
Thank you for the great feedback on your stay in our house.We are pleased that you enjoyed your stay with us and we look forward to welcoming you again.SincerelyYour Radisson Blu "Schwarzer Bock" team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chose the Radisson for being located at the airport, great service, lots of amenities and friendly staff. Great experience, would stay here again
Stayed 1 night in May 2023
Response from Katrin Kaiser on Jun 28, 2023
Thank you for taking the time to rate our hotel and your stay.A big thank you for the amazing feedback on your stay in our hotel.We would be happy to inform our team about your great rating.We are delighted that you enjoyed your stay with us so much and we are already looking forward to welcoming you again soon.SincerelyYour Radisson Blu “Schwarzer Bock” team

8/10 Good

Camron

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but beds were not comfortable. Suitable for my needs
Stayed 1 night in May 2023
Response from Katrin Kaiser on Jun 28, 2023
Thank you for the great feedback on your stay in our house and for taking the time to rate your stay with us.We are very pleased that you enjoyed your stay with us.SincerelyYour Radisson Blu “Schwarzer Bock” team

2/10 Terrible

Anders

Stayed 1 night in May 2023

10/10 Excellent

RORY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient.
Stayed 2 nights in May 2023
Response from Katrin Kaiser on Jun 28, 2023
Dear Rory.A big thank you for the amazing feedback on your stay in our hotel.We would be happy to inform our team about your great rating.We are delighted that you enjoyed your stay with us so much and we are already looking forward to welcoming you again soon.SincerelyYour Radisson Blu “Schwarzer Bock” team

8/10 Good

H I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

LUIS FELIPE ROMERO

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Rossana V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes. Yes. Yes.
Perfect location across the street from the airport! We didn’t get to enjoy the amenities, but will next time. The beds were comfortable and the room was spacious for our group of four. We will certainly book here again.
Stayed 1 night in Apr 2023
Response from Joost Plantaz General Manager on Apr 20, 2023
Dear Rossana,Thank you so much for your great review! and comments about our nice comfy beds.We are glad that you were so happy during your stay and hope to welcome you back soon!Warm regards from Hamburg

10/10 Excellent

Kapil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Joost Plantaz General Manager on Apr 20, 2023
Dear Kapil,Thank you so much for your great review!We are glad that you were so happy during your stay and hope to welcome you back soon!Warm regards from Hamburg

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Radisson Blu Hotel Airport on Apr 9, 2023
Dear Joseph,Thank you for your feedback regarding your stay at Radisson Blu Hotel, Hamburg Airport. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Blu Hotel, Hamburg Airport

2/10 Terrible

Peter

Stayed 1 night in Mar 2023
Response from Joost Plantaz General Manager on Apr 20, 2023
Dear Peter,Thank you for your feedback on your stay.Rest assured that your comments have been shared with the respective departments.I do hope to welcome you back in the future.Warm regards from Hamburg,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is OK, for an airport hotel
It's a shame that the company is insisting on non-human check-in/-out process - instead of investing in a more personal touch and interaction (especially after the pandemic, now that it's allowed again). Once you get to talk to someone, they tend to be helpful and friendly. However, it seems that in the restaurant, there's always an issue with the bill - at least it's happened to me more than once. That's besides the not-so-clean atmosphere (and the overworked staff who missed the food for a neighbouring table for about 2 hours).
Stayed 1 night in Mar 2023
Response from Joost Plantaz General Manager on Apr 20, 2023
Dear Guest,Thank you for your feedback and your compliments on the cleanliness and your room.The idea of automating certain processes is that staff is less busy with administrative tasks and more available to welcome our guests.Your comments concerning the restaurant have been shared accordingly.We hope to welcome you back soon!Warm regards from Hamburg,

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel within walking distance to the airport.
Stayed 1 night in Mar 2023
Response from Radisson Blu Hotel Airport on Apr 9, 2023
Dear Brian,Thank you for your feedback regarding your stay at Radisson Blu Hotel, Hamburg Airport. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Blu Hotel, Hamburg Airport

4/10 Poor

Mark S

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Self check in and check out was maddening.
Stayed 1 night in Feb 2023
Response from Joost Plantaz General Manager on Apr 20, 2023
Dear Mark,Thank you for your feedback.I sincerely would like to apologise for the experience with our check-in -it looks as if we were experiencing technical problems.I do hope you will give us another chance - I would like to personally welcome you on check-in next time.Warm regards from Hamburg,Joost PlantazGeneral Manager

10/10 Excellent

Teck Khiam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Radisson Hotel Airport on Feb 26, 2023
Dear Ms/Mr Khiam, Thank you very much for your feedback about your stay at Radisson Blu Hotel, Hamburg Airport. We are glad that you enjoyed your stay with us and hope to welcome you back to our hotel soon.If there is anything else we can do for you, please feel free to contact us.With kind regards Radisson Blu Hotel, Hamburg AirportTranslated with www.DeepL.com/Translator (free version)