Ratings based on 1,851 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Not bad. Only got it for the location

Posted Jun 17, 2017
Pros: Location was great. Staff were great.
Cons: Room service menu.
Bathroom had a wierd glass wall. The "art" photos in the rooms and hallways were not nice. I have been to Sofitel London and chose this hotel based on that stay, and the location. Was disappointed. Even breakfast and roomservice menu were not nice. Staff were great though. Very helpful and spoke english. Clean rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Would stay here again!

Posted Apr 25, 2017
Pros: Loved the proximity to shopping, restaurants, tourist attractions and city center.
Location: Close to shopping (both high end and mall). Great restaurants nearby.
Great location, friendly and helpful staff and incredibly comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from R, U.K.

Great location

Posted Mar 28, 2017
A lovely modern hotel in a superb location, the Sofitel Alter Wall was the perfect place to stay for my wife's 30th. The hotel was immaculate and the staff were excellent. Marked down for discoloured sealant in the shower and no conditioner - other than that, we couldn't fault it.
5 out of 5
by Christina

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 18, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2016 on Hotels
5 out of 5
by A verified traveler

Great hotel for business trips

Posted Nov 23, 2016 on Hotels
Great hotel for business trips
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best hotel in Hamburg

Posted Nov 12, 2016
Pros: Prime Location and comfort. The bed are very comfortable and the room are spacious
Cons: Room cleaning and prices. The coffee in the room and the fact that no tea was suggested
Location: Old city and shopping centre
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 5, 2016 on Hotels
5 out of 5
by A verified traveler

Best Hotel EVER. Period.

Posted Oct 16, 2016 on Hotels
As soon as I walked up I was greeted and told that my room was upgraded at no charge. She smiled and said-"I think you will like the room". To say I liked it is an understatement. I LOVED the room. It was beautifully furnished, bed was a dream to sleep on, everything about the room screamed luxury. On top of that customer service was incredible. I really felt that I was in a luxury hotel. Some can claim to be but this one is truly 5 star. If there was a 10 star category I would give it. On top of that the room service food was delicious. Best strudel I had in Germany. Staff were just the best as well. Incredible experience that was the highlight of my trip. And its within walking district to the notorious Reeperbahn. If you can stay at this property you will not regret it. I didn't. I loved it and wanted to stay a few more nights but business meant another city for me.