Althogh as a gold Expedia member they give the high speed internet for free but it's like a dial up connection ...... nothing fixed after many calls...... we got the largest suite but it wasn't a five star suite
Comment from Hotel Management
Dec 10, 2016 by Bernd A. Zängle, Hotel Management
first and foremost, thank you for staying with us. We are sad to learn about your dissatisfaction in regards to the internet access. It is to say that all our rooms and all our Suites have of course an internet connection. It is not recorded why your device could not access the internet without difficulties, however, this does not reflect the day-to-day reality in our Hotel.
We beg your pardon for the inconveniences this night have caused you and would love to see you returning to our Hotel soon.
Kind regards from Hamburg,
Bernd A. Zängle
Steigenberger Hotel Hamburg