Suite | View from room

Reviews of The Rilano Hotel Hamburg

4.5 out of 5
The Rilano Hotel Hamburg
Hein-Sass-Weg 40, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 234 out of 524 reviews" "
Rating 8 - Good. 223 out of 524 reviews" "
Rating 6 - Okay. 42 out of 524 reviews" "
Rating 4 - Poor. 19 out of 524 reviews" "
Rating 2 - Terrible. 6 out of 524 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

bram

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Rilano Hotel Hamburg on Jul 26, 2023
Vielen Dank für Ihre großartige Bewertung. Wir würden uns sehr freuen Sie erneut bei uns begrüßen zu dürfen.Mit besten Grüßen aus Hamburg Ihr Team des The Rilano Hotels Hamburg Guest Relation S. Jahn

10/10 Excellent

klaus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is right on the Elbe River with easy cheap service to the Hamburg harbor and downtown area. The cruise and container ships pass your window and if you like to stay in your room you have a beautiful view of their comings and goings. The Rilano Hotel is my favorite of all Hamburg Hotels. The breakfast is sumptuous and the staff very friendly. We had a wonderful stay! Thank you!
Stayed 4 nights in Jun 2023
Response from The Rilano Hotel Hamburg on Jun 20, 2023
Dear Klaus,thank you for your positive feedback.We are looking forward to welcoming you again.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible choice overall
Avoid this hotel if possible. Service is terrible, rooms are noisey with poor sound insulation between rooms. Cigarette smoke infiltrates non-smoking rooms. Breakfast is over-priced and unappetizing. It's hard to get to, out of the way and has almost no shops of other places near to purchase basics. During the Covid crisis - everything (spa, bike rental, outside bar, room service) was unavailable "due to Corona". Only plus - it's near to te Airbus factory. But not near to the spotting mound unless you have a car.
Stayed 3 nights in Aug 2020

6/10 Okay

Brodie

Business traveler
Liked: Cleanliness, room comfort
Ok for an overnight work stay.
The hotel was ok but the pictures were very misleading on the outdoor area!
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in good order, really enjoyed the apartment.
Stayed 1 night in Jan 2020

8/10 Good

Micael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Late check in was good and pleasent, room service after late check unsufficient
Stayed 1 night in Dec 2019

4/10 Poor

Tony

Disliked: Amenities
Plenty of empty rooms but want to charge extra 30 Euros for riverside room. In the middle of nowhere and hard to get to. Free Shuttle service at meaningless hours from 9pm to 11 pm Fri and Sat. So stingy and only allow one internet device at a time so I had to switch between phone and laptop. Expensive and subpar restaurant. Walking distance to nothing and no other decent restaurants around. 20 Euros for a Holiday Inn style breakfast buffet. Small and dusty rooms. Gym with no equipment. A few friendly staffs. One Euro in room drinks and beer. Free beer for passing up room cleaning but only one voucher per stay. Really? Then I just passed up one of my 2 days. Sorry I am no Greta Thunberg.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jul 2019
Response from Rilano Angel on Jul 14, 2019
wir möchten uns gerne für die konstruktive Kritik und Ihr Feedback bedanken. Nur durch Ihre Eindrücke, können wir uns stetig verbessern. Es ist schade, dass Sie Ihre Zeit in unserem Hause nicht vollends genießen konnten. Es würde uns sehr freuen Sie bei einem weiteren Besuch in unserem Hause, von unseren Qualitäten überzeugen zu dürfen. Für weitere Fragen, oder Wünsche sind wir jederzeit gerne für Sie da. Mit besten Grüßen aus der Hansestadt. Philipp Büttner Rilano Angel & Guest Relation Supervisor

6/10 Okay

Verified traveler

Stayed 3 nights in Jul 2019
Response from Rilano Angel on Jul 14, 2019
wir möchten uns gerne für die konstruktive Kritik und Ihr Feedback bedanken. Nur durch Ihre Eindrücke, können wir uns stetig verbessern. Es ist schade, dass Sie Ihre Zeit in unserem Hause nicht vollends genießen konnten. Es würde uns sehr freuen Sie bei einem weiteren Besuch in unserem Hause, von unseren Qualitäten überzeugen zu dürfen. Für weitere Fragen, oder Wünsche sind wir jederzeit gerne für Sie da. Mit besten Grüßen aus der Hansestadt. Philipp Büttner Rilano Angel & Guest Relation Supervisor

8/10 Good

AndyGB, Benfleet, UK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if you are visiting Airbus. Pleasant outlook over the river. Good quality rooms and service.
Stayed 1 night in Jun 2019
Response from Rilano Angel on Jul 12, 2019
Dear AndyGB, Thank you very much for your kind feedback. We are pleased that you had a great time in our hotel. We look forward to welcoming you back soon in our house right by the Elbe. If you have any further questions or wishes, we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
There are no places to eat or drink other than the hotel. You need to plan your trips into Hamburg accordingly so you don't miss the last ferry to the hotel. Otherwise it's an expensive cab ride. Good breakfast with lots of variety of things to eat. Good bar, but service was slow due to lack of staff.
Stayed 6 nights in May 2019
Response from Rilano Angel on Jun 23, 2019
Thank you very much for your kind feedback. We are pleased that you had a great time in our hotel. We look forward to welcoming you back soon in our house right by the Elbe. If you have any further questions or wishes, we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Rilano Angel on May 1, 2019
Thank you very much for your kind feedback. We are pleased that you had a great time in our hotel. We look forward to welcoming you back soon in our house right by the Elbe. If you have any further questions or wishes, we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Rilano Angel on Apr 27, 2019
Thank you very much for your kind feedback. We are pleased that you had a great time in our hotel. We look forward to welcoming you back soon in our house right by the Elbe. If you have any further questions or wishes, we are always there for you. Best regards from the Hanseatic city. Philipp Büttner Rilano Angel & Guest Relation Supervisor

6/10 Okay

Amir Hossein

Disliked: Property conditions & facilities
Not a 4,5 Stars
More like a 3 stars than 4,5 stars hotel. Almost empty mini bar, no service in room, no information in the room about room service ...
Stayed 1 night in Feb 2019
Response from Rilano Angel on Feb 19, 2019
Thank you for your constructive criticism. since we are a modern 4.5 star hotel we work quite digitally. For example, we have replaced a classic information briefcase with a QR code that connects you directly to our website and gives you all the information you need. Please give us a brief note on your next visit, should you miss something. we will correct everything immediately. Maybe give us another chance to prove to you that we are unique.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Restaurant closed on Sunday, bar snack only from the menu.
Stayed 1 night in Jan 2019
Response from Rilano Angel on Jan 22, 2019
Dear Guest, Thank you for you´re positive Rating. I hope you enjoyed the barsnacks from the menu.

8/10 Good

Dominic, Windsor, Ontario Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and location Convenient proximity for business,
Stayed 3 nights in Dec 2018
Response from Rilano Angel on Jan 19, 2019
Moin Dominic, We Thank you very much for the positive Feedback. Hopefully you felt comfortable in our Home and we will be glad to see you soon again.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really fun location
This was a family stay in a corner suite and everyone had a blast. Two bathrooms was convenient, the hotel is in great condition, friendly staff, good food. The ferry stops right outside and takes you to downtown Hamburg, super fun and convenient way to travel. We would definitely stay again, either for a family trip or a solo business trip.
Stayed 1 night in Oct 2018
Response from KDH on Oct 24, 2018
Hello Rosa, thank you very much for your great feedback. We love to hear that you and your family had an enjoyable stay with us in Hamburg at the Elbe. We are looking forward to welcome you again very soon. Your Rilano Hotel Hamburg Team

10/10 Excellent

Ian

Relaxing by the Elbe
I always try to stay there as I enjoy the tranquility of being by the river. Good food in the bar area and restaurant, both of which overlook the river, after a busy day. Despite the distance into the centre of Hamburg, the various transport options are good and so is the availability of taxis. Reasonably priced weekend breaks are also on offer.
Stayed 7 nights in Aug 2018
Response from KDH on Sep 14, 2018
Hello Ian, thanks a lot for your great feedback. We are pleased to know that you had an enjoyable stay and that our team was able to create a memorable experience for you. We will certainly share your email with our entire team. See you soon as possible. Your Rilano Hotel Hamburg Team

8/10 Good

., .

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RILANO HOTEL - HAMBURG
NICE HOTEL. UNFORTUNATELY NO RIVER VIEW ROOM. OTHERWISE NICE HOTEL
Stayed 5 nights in May 2018
Response from KDH on Jun 15, 2018
Dear Guest, thank you for your feedback. See you soon! Your Rilano Hotel Hamburg Team

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Handy to the ferrys, a great bar, no shops nearby
As this is an industrial area, there are no shops nearby, which was a small nuisance. there are great parklands and trails that I made use of for my morning run. the Ferry is extremely efficient, as is the bus service. A great bakery was found just a short walk away.
Stayed 4 nights in Apr 2018
Response from KDH on May 18, 2018
Dear Guest, thank you for your feedback. We also prefer the ferry to town it is so relaxing. Finkenwerder and the shops and supermarkets you may reach until 5 minutes by ferry. We are looking forward to welcome you again. Your Rilano Hotel Hamburg Team

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visiting Airbus
Great place if you want to be near Airbus and if you want a great view of the river. Not great location if you are here to see the visit the city, it is pretty far from the city center.
Response from KDH on Apr 11, 2018
Hello Viviana, thanks a lot for your great feedback. With the ferry you will be in the city center until 40 minutes, including a habour tour. Nothing is better to relax on board of the ferry and crusie to Hamburg city. Kind regards Your Rilano Hotel Hamburg Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good experience
Stayed 1 night in Nov 2017
Dear Guest, thank you for your great feedback! See you at your next stay in Hamburg. Your Rilano Hotel Hamburg Team

10/10 Excellent

David, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business
Modern, clean hotel close to business area. Ideal if you are visiting Airbus or any of its nearby suppliers. Also okay if visiting city but a 30 min ferry ride away.
Stayed 2 nights in Oct 2017
Response from Jan-Nicolas Corbach, General Manager on May 28, 2018
Dear David, thank you for being our guest in Hamburg. But is not the ferry ride one of the must-do's, if you are in Hamburg. We are looking forward to welcome you again. Best regards Jan-Nicolas Corbach General Manager

6/10 Okay

Fabrice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
expensive
expensive for the service and wifi in sus
Stayed 1 night in Oct 2017
Dear Fabrice, thank you for being our guest in Hamburg. If you have any questions or whishes during your stay please do not hesitate to contact us, we always have good options for you. We are looking forward to welcome you again. Best regards Jan-Nicolas Corbach General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The Rilano is a lovely hotel, and we very much enjoyed our stay. It's a bit inconvenient that the ferry that stops at the hotel only runs until 8:40 pm or so; makes it hard to have dinner anywhere in Hamburg and get back to the hotel. But the hotel restaurant was excellent, too.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room view. Convenient ferry Service no need to use a car.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for those travelling with dogs!!
This hotel is adjacent to AirBus so ideal for plane enthusiasts. It's near to main routes but quiet, at least at weekends. The location by the river is attractive and interesting. The breakfast is brilliant but dinner could be better. It's ok but betrays the use of the freezer and the chef embellishes dishes with fruit without any understanding of the impact on the flavours. I think it could have been a weekend chef. With very little investment dinner could be much better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Business Hotel for Aerospace
Out of the tourist centre, but smart, comfortable hotel, conveniently located for 'certain' companies. Free soft drinks were welcome. Only problem was that my colleagues bookings had been lost (independent bookings from different countries, so I am inclined to suspect the hotel systems) - but there was plenty of space, so no problem other than a a few minutes delay.

10/10 Excellent

Shenghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a great place for a reasonable price. Two things to mention: you should take the ferry in order to get into town (if you are not driving) and, if you are a heavy internet user, you should get ready to pay extra for that. Other than that, i really enjoyed everything from their service to food (i had breakfasts and a room service). I will definitely use the hotel if ever I need a room in Hamburg again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Walking distance to Airbus site, but otherwise nothing nearby. Poor wifi but great breakfast.

10/10 Excellent

john, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with excellent Elbe views
The hotel stay was excellent, in a spacious room with comfortable bed, clean modern bathroom and amazing views of River Elbe and river traffic. Check in at reception was efficient. We enjoyed drinks and snacks at the bar, and relaxing drinks in the sunny gardens in 'beach huts for two', overlooking the Elbe, and all was served by friendly bar staff. Breakfasts had an amazing selection of hot and cold foods and beverages, everything you could want. The dinner menu was excellent, with a choice of buffet or a special 4-course preset menu or extensive a la carte. The food was delicious, beautifully cooked and presented, served by friendly efficient bilingual staff. A very enjoyable stay in a hotel with friendly professional staff. To be recommended

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Lovely hotel and location

10/10 Excellent

Kamal, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Close to Airbus facility.
The hotel has very good staffs who are well train. The breakfast price was too much and I recommend to reduce the charge to a reasonable one. The variation of foods specially for dinner needs to be more choices. It is very clean hotel and the service was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice, new hotel, which is located a bit out of town. If you are planning to spend time in town, you have two options – take the boat (we did not do this, and regret it) or drive – and they both take about 20 minutes. The dock is next to the hotel, and with one hop to another boat, it lets you off right downtown which is very convenient. The breakfast was great, and so was dinner – though the later was a little expensive. The room was very clean, plenty of room, and very relaxing. We had a room with a view of the river, and it was relaxing to watch the boats go by. The only downside is there is nothing near the hotel – so be prepared for this.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb room with view over the river.
Friendly staff. Nice room. Beautiful view overlooking the ferry point on the river. All glass walls so spectacular vista.

10/10 Excellent

Paul, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, but be prepared for regular boat trip
Good stay, recommend if casual traveller

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great location next to Hamburg!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Late checkout stupidly expensive
Stayed before and was allowed to check-out late at 20:00. All ok then , but tried it again and was turfed out at midday unless I paid another 140euros for another night.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

T, London

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows
I would have preferred firmer pillows. Is it possible to provide two types of pillows: a soft version and a much firmer version.

8/10 Good

Mark Ceniza

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Victa, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business, would even work for leisure
The hotel is tucked away in an industrial estate and on approaching it does not look that appealing. However, once you enter the hotel, there is a comfortable atmosphere with friendly and welcoming staff who speak excellent English. The room was a good size and comfortable. Good breakfast and the food in the restaurant was of reasonable standard. The bar with views of the River Elbe is excellent. Would recommend for business, particularly when working with Airbus, bit would also offer a good hotel for tourists to Hamburg. The ferry stop literally outside the hotel has good links to Hamburg. Getting to the hotel from the North, particularly if coming by taxi from the airport, go to Teufelsbrucker Platz ferry terminal. The ferry takes you to the front of the hotel in a few minutes and reduces the cost of the taxi. I spend about a quarter of my life in hotel rooms and very happy to recommend.

10/10 Excellent

Sylvia, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and a ferry ride to town
The Rilano is situated on the banks of the Elbe river right in front of a ferry stop. The ferry is very convenient and scenic and an inexpensive way of getting into town. The hotel is modern and in summer one ca sit outside and watch the boats go by. Service was good and the food quite good.

10/10 Excellent

Helge, Chicago, IL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for families
best location I could wish for. Grandchildren loved the shower and used it 4 times in 2 days

10/10 Excellent

Stephan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For people who like to watch the big ships
A must for all people who like to watch the big ships on the river ELBE approaching the HAMBURG Harbour! A river view room is the only way to book !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are too soft. Recommended if you are visiting Airbus Hamburg.