Lobby

Reviews of Park Hotel am Berliner Tor

4 out of 5
Park Hotel am Berliner Tor
Borgfelder Str. 1-9, Hamburg, HH

Reviews

7.4

Good

Rating 10 - Excellent. 180 out of 1003 reviews" "
Rating 8 - Good. 463 out of 1003 reviews" "
Rating 6 - Okay. 256 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Hotel is located very close to the Berliner Tor u-bhan station with train service from the airport via the S1 train. The property is clean and well maintained. The room was a bit cozy but nice. For me the downside was the pillows which seemed to be hermetically sealed and it was like sleeping on an airbag. The breakfast had a nice variety of hot and cold breakfast items. The city center and attractions are easy to get to due to the train station being near by.
Stayed 1 night in Sep 2023

8/10 Good

Elissa, Chappaqua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel location with comfortable clean rooms. Easy walk to the U-Bahn.
Stayed 2 nights in Sep 2022

4/10 Poor

Marcela Donato

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dirty, not even a fresh coat of paint. Staff are not friendly. Bathroom ridiculously small.
Stayed 2 nights in Sep 2022

4/10 Poor

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
paying 4 star prices for a 3 star hotel
unfortunately not a very comfortable stay its not a holel if you have disabilities or if your a large person as i hat to upgrade and pay extra just for a larger bathroom and there is no air conditioning and for a 4 star hotel paying over 350 its very expensive but on the plusside the bar personnel we re very helpful and friendly
Stayed 2 nights in Aug 2022
Response from Your Park Hotel Team on Sep 2, 2022
Dear Jeffrey,Thank you for your review.We are very pleased that you were satisfied with our bar staff. At the same time, it is a shame to hear that we were unable to convince you with our rooms. We would like to apologize for this. The fact that some rooms are smaller is due to the construction of our building. The rooms shown on the internet correspond to our average standard. Though you have the possibility to book a larger room directly. Kind regards

10/10 Excellent

Jan Hinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, nice experience
Great hotel for a city stay, close to the center
Stayed 1 night in Jun 2022
Response from Your Park Hotel Team on Sep 2, 2022
Dear Jan,thank you for your positive review.Kind regards

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was very disappointing. The shower curtain leaked all over the floor, the shower head would not point in a proper direction I had to hold it the whole time. There was no hand soap in the bathroom. I was told there was no cleaning service but some reason around 11/12 someone attempted to open my door. Honestly the only good part was the breakfast.
Stayed 2 nights in Mar 2022

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Rooms
Stayed 1 night in Nov 2021

8/10 Good

Goriola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good strategic location could have been better with an air conditioning.
Stayed 1 night in Aug 2020
Response from Jennifer Kripta (Front Office Manager) on Oct 2, 2020
Dear Goriola, I very much regret that you have been inconvenienced by the heat in the room. However, our hotel description states, that we do not have air conditioning. Please contact us directly on your next trip so that we can put a fan in your room. We apologize for the inconvenience during your time with us in the house and are glad that you still had a great stay at the hotel. I hope that you will nevertheless give us the chance to welcome you again. Best regards Jennifer Kripta Front Office Manager

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020
Response from Jennifer Kripta (Front Office Manager) on Apr 3, 2020
Lieber Gast, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Herzliche Grüße aus Hamburg Jennifer Kripta Front Office Manager Park Hotel am Berliner Tor

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location and ok price. room is a bit small and little worn out. But ok value for the money
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good location, by U and S bahn, just a few stops to the centre. Nice breakfast, room ok Small bathroom, awkward shower doors, bland shampoo/shower gel, unable to adjust water temperature in shower No safe deposit box in the room
Stayed 3 nights in Dec 2019
Response from Jennifer Kripta (Front Office Manager) on Apr 1, 2020
Dear guest, thank you for your feedback. We hope that we can welcome you again soon. Best regards Jennifer Kripta Front Office Manager Park Hotel am Berliner Tor

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Teje Tabitha Konrädi on Nov 21, 2019
Lieber Simon, vielen Dank für die Bewertung. Mit freundlichen Grüßen Ihr Park Hotel Team

6/10 Okay

Stephanie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
I would not rate this as a 4 star hotel. For location, I would give them 9/10 as it’s very near public transport, however the rooms are very small, there’s no ventilation and heating in the rooms. Decorations are out dates too.
Stayed 2 nights in Oct 2019
Response from Jennifer Kripta (Assistant Front Office Manager) on Nov 15, 2019
Dear Stephanie, Thank you for your honest rating. I am very sorry to read that you were dissatisfied with your room. The fact that some of our rooms are smaller is due to the old style of the building. The rooms shown on the internet correspond to our average standard. However, there is the possibility to directly book a larger room. I am sorry that you have inconvenience caused by the room size. Unfortunately, I can not understand your review regarding the heating, as all rooms are equipped with heating. I hope that you will give us the chance to welcome you again. Best regards Jennifer Kripta (Assistant Front Office Manager)

8/10 Good

Hasim

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good, beware of internet
In general it was perfect. Internet didn't work. It was slow or simply offline
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient staff and friendly. Breakfast buffet excellent.
Stayed 10 nights in Aug 2019

10/10 Excellent

Elaine

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2019

8/10 Good

Bene, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to T metro station. Reasonable space, clean, convenient. Great place to stay in hamburg
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed but not much else
Staff were sometimes unfriendly except for when we were leaving. The food at the restaurant was substandard however the room was spacious although it felt humid but the fan was sufficient to provide enough coolness for sleep. The bed was too low for my preference although I would not fault the hotel for this in particular.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
No air conditioning and also bathroom very small. Beds not overly comfortable. Friendly and helpful staff.
Stayed 3 nights in Jul 2019

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There is no air-conditioning in this property. Europe was having a heat-wave and they expected us to open the windows and use a table fan. Bathrooms are small; room is small. Staff were unhelpful. The lobby smelled of food from the restaurant and it was humid from the lobby to the room. We were perspiring as soon as we got into the front door - which was closed; not opened up for ventilation. The lifts don't work very well. The property is not as nice as the pictures show. I had to call up another property in town and moved out within an hour. They could not even give me a statement of accounts when I asked for one. I'm in the process of getting a refund for 3 'paid but not used' hotel nights. Do not reserve this property!
Stayed 3 nights in Jun 2019

6/10 Okay

Olle

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Temperature of room too high, not discovering that a fan was available until checkout
Stayed 3 nights in Jun 2019
Response from Jennifer Kripta (Assistant Front Office Manager) on Jun 16, 2019
Dear Guest, thank you for your feedback. I'm sorry the inconvenience. Next time please speak to the reception staff, if you need something. Our Reception is 24 hours per day open and will answer all your questions. We would be glad to welcoming you back soon. Best regards, Jennifer Kripta Assistant Front Office Manager

6/10 Okay

Verified traveler

Disliked: Room comfort
Needs investment in air conditioning.
The big problem with this hotel is its lack of air conditioning. I stayed there on a rather warm and humid night and didn't enjoy the experience. The hotel is otherwise modern and in quite good condition. My laptop also told me that the wifi was insecure and best avoided.
Stayed 1 night in Jun 2019
Response from Jennifer Kripta (Assistant Front Office Manager) on Jun 16, 2019
Dear Guest, thank you for your feedback. We are sorry for the inconvenience. Unfortunately, structurally conditioned is not possible to change some circumstances. Regarding the wifi, I will ask our IT administrator, thanks for the hint. I hope, however, that you will give us the chance to welcome you to our next stay in Hamburg. Best regards, Jennifer Kripta Assistant Front Office Manager

4/10 Poor

Lawrence

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wonder who designed the Toilets here
The shower was soo small that I could barely stand in it. Happy to be back home so I can take a proper shower. If that is how all the showers in the rooms are, then it is really terrible. Maybe I was just unlucky. But a very terrible experience.
Stayed 4 nights in May 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group booking
Good overall
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in city center and close to siemens office
Stayed 1 night in Mar 2019
Response from Matt on Mar 31, 2019
Good afternoon! We are pleased to hear that you had a nice time at our hotel! We hope to welcome you back very soon. Have a nice Sunday! Best regards, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is easily accessible from the airport via Hamburg's excellent transportation system. Just take S1 to Berliner Tor and you will be about a two minute walk. It made getting around Hamburg very easy. Check in was a breeze. However, I was given the wrong room number and spent a good amount of time looking for room 113. Found out there was no room 113 (it doesn't exist due to the number 13). The receptionist laughed for a bit then apologized. The room was a decent size and quiet. There is a fridge included in the room, but the only thing inside was a bottle of champagne. Wifi is included, but note there is a limit of how much data you can use. I believe it was 5 GB for five days. They have a full bar and a restaurant in the lobby which I did not use as I was only here for two evenings. They also have a vending machine for snacks and drinks. And a coffee machine for a nominal amount of euros.
Stayed 2 nights in Mar 2019
Response from Matt on Mar 17, 2019
Good afternoon! Thank you for your positive feedback! We are happy that you had a pleasant stay and apologize for the mix up with the room number... We hope to welcome you again very soon. Have a nice sunday! Best regards, Matthias Schönfeldt(Guest Relations manager)

6/10 Okay

Verified traveler

Stayed 4 nights in Feb 2019
Response from Matt on Apr 13, 2019
Good afternoon! Thank you for your positive feedback! We are happy that you enjoyed your stay at our hotel. Welcome back! Best regards, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff, rooms well kept but felt a little dated. Quite happy with our stay overall.
Stayed 1 night in Feb 2019
Response from Matt on Feb 17, 2019
Good evening! Thank you for your positive feedback! We are happy you had an enjoyable time at our hotel! We would be happy welcoming you again very soon! Best regards, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Matt on Feb 4, 2019
Guten Tag! Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie rundum zufrieden waren! Wir würden uns freuen, Sie bald schon wieder als unsere Gäste begrüssen zu dürfen! Ich wünsche Ihnen ein angenehmes Wochenende! Mit freundlichen Grüssen, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to station, staff friendly.Room was quite small and no tea or coffee making facilities but overall we enjoyed our stay.
Stayed 2 nights in Dec 2018
Response from Matt on Dec 23, 2018
Good afternoon! Thank you for your positive feedback! We are happy that you enjoyed your stay! We recommend to book our studio category next time, which is more spacious and which provides tea or coffee amking facilities. Welcome back! Have a Merry Christmas! Best regards, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2018
Response from Jennifer Kripta on Dec 4, 2018
Guten Morgen! Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen, Jennifer Kripta (Front Office Supervisor)

8/10 Good

Christine, NewYork, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Jennifer Kripta on Dec 4, 2018
Guten Tag! Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten! Wir würden uns freuen, Sie wieder einmal in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen Jennifer Kripta (Front Office Supervisor)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful and the breakfast was delicous!
Stayed 2 nights in Nov 2018
Response from Matt on Nov 21, 2018
Good morning! Thank you for your excellent feedback! It is nice to hear that you had a wonderfultime at our hotel and would be happy welcoming you again very soon! Best regards, Matthias Schönfeldt(Guest Relations Manager)

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad rooms with worst bathrooms and unhelpful servi
Very small rooms and even smaller bathrooms. In photographs they appear bigger. I had to rum tap for long time before changing from hot to cold water. The water drainage in bathroom was very slow. The service was very bad and even after rightful complain we did not get a new room.
Stayed 1 night in Oct 2018
Response from Matt on Nov 21, 2018
Good morning! Thank you for your feedback! We will discuss the problem with the drainage with our technician. I apologize that our service was unhelpful! We hope to welcome you again at another time to show you thaqt this is not the normal way. Have a nice day! Best regards, Matthias Schönfeldt(Guest Relations Manager)

6/10 Okay

Ross

Liked: Staff & service
Disliked: Room comfort
Decent value for money but only decent.
The hotel was fine. Quite cramped room and bathroom. Room was very warm and heating controls were nowhere to be found so it was a fairly uncomfortable sleep. Breakfast ok. All in all it was plausible but if you like a modern, clean and spacious hotel then this isn’t the one for you!
Stayed 1 night in Oct 2018
Response from Matt on Oct 30, 2018
Good morning! Thank you for your feedback! Your comment help us to improve. We hope to welcome you again at another time! Best regards from Hamburg, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

tk, hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Matt on Oct 25, 2018
Guten Morgen! Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie eine angenehme Zeit verbringen konnten. Mit freundlichen Grüssen, Matthias Schönfeldt(Guest Relations Manager)

2/10 Terrible

Yasmine, lausanne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not even near to a 2 stars hotel. Great location, very close to public transport, but the amenities and the size of the rooms were really disappointing.
Stayed 1 night in Oct 2018
Response from Matt on Oct 12, 2018
Good evening! We are sorry that you were not pleased. But thank you for your feedback! It helps us to improve daily. We hope to welcome you again; perhaps you book a higher category then. Have a nice weekend! Best regards, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends Meeting Up.
We had a studio room which was at the side over looking the park and had a lounge area which was nice to be able to sit in.The hotel was near to the underground which was an advantage as we travelled around the city. The only disappointment was that the restaurant was closed the whole time we were there. Also the bar was not always available and drinks were not allowed up in our rooms.
Stayed 3 nights in Sep 2018
Response from Matt on Sep 19, 2018
Good morning! Thank you for your good feedback. It is nice to hear that you had a good time. We hope to welcome you back very soon. Best regards, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

Sophie, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Amazing hotel which is very close to the station and easy to travel to from the airport, staff were really helpful and friendly. The room was very clean, I couldn't fault the hotel at all! Will definitely stay again when I next visit hamburg :)
Stayed 3 nights in Sep 2018
Response from Matt on Sep 15, 2018
Good morning! Thank you for your nice feedback! We appreciate that you had an nice time at our hotel! We are looking forward to welcome you again soon:-) Best regards, Matthias Schönfeldt(Guest Relations Manager)

2/10 Terrible

Mir Mohammad asif

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad
It was very bad, no AC, very small room, no Mini Bar. So can you call it 4 stars hotel???????????
Stayed 1 night in Aug 2018
Response from Matt on Aug 15, 2018
Good afternoon! Thank you for rating us! We do not provide A/C in the hotel. We are rated as a 4* hotel. We are sorry, that you felt uncomfortable. Best regards, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near to good transport links. More in a residential area, therefore little to do if you dont want to go into the city. Very clean with helpful staff.
Stayed 3 nights in Jul 2018
Response from Matt on Jul 22, 2018
Good afternoon! We are happy that you had a good time at our hotel and hope to welcome you again very soon! Best regards, Matthias Schönfeldt(Guest Relations Manager)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Matt on Dec 11, 2018
Guten Tag! Vielen Dank für Ihre gute Bewertung! Es freut uns, dass Sie eine angenehme Zeit in unserem Hause hatten! Mit freundlichen Grüssen aus Hamburg, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Matt on Jun 10, 2018
Guten Tag! Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie eine schöne Zeit in unserem Hause hatten und würden uns freuen, Sie bald wieder begrüssen zu dürfen! Mit freundlichen Grüssen, Matthias Schönfeldt(Guest Relations Manager)

10/10 Excellent

OOH Nurses , Rochdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park hotel am Berliner Tor Hamburg
Great location very short walk from S bahn, clean comfy rooms. Staff lovely especially the young man who served us at the bar - as we were leaving he was going into work wished us a safe journey Will use this hotel again x
Stayed 3 nights in Mar 2018
Response from Matt on Apr 5, 2018
Good afternoon! Thank you for your excellent feedback! We are happy that you enjoyed your stay! We hope to welcome you again very soon! Best regards from Hamburg, Matthias Schönfeldt(Guest Relations Manager)