Ratings based on 123 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Pro's and Con's

Posted Aug 31, 2017
Pros: Nice spa Inexpensive
Cons: Communication - On two occasions we entitled into the dietary options for the breakfast and had no reply.
Location: Close to the gardens, Good location to the City or SH1, Nice and quite.
Booked the Spa suite for our folks birthday treat
Comment from Hotel Management
Sep 3, 2017 by Grace T, Hotel Management
Thank you for your feedback and we do apologise for the miscommunication in regards to your inquiry. We can only put that down to having your email pushed to the side due to ceaseless messages coming through, but this has been noted and we will be implementing a better inbox system so as not to have this happen again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Waikato

mix up

Posted Aug 29, 2017
Pros: clean
admittedly I booked in haste from a hospital and got wrong date But on arrival we we issued with the incorrect room and then issued with another only to find they were in the process of spring cleaning it and it had no curtains in it. Possible due to language barrier there was a delay.. After another visit to reception, we moved rooms where we found it clean and very comfortable.
Comment from Hotel Management
Sep 3, 2017 by Grace T, Hotel Management
Thank you for your feedback! We do apologise for not making your check-in experience more efficient, but we are happy you found your room suitable :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellingotn

Near to town and Ham East shopping centre...walkin

Posted Aug 24, 2017
Pros: Location...
Enjoyable, friendly staff and veryy acessible to town /shops/etc
Comment from Hotel Management
Sep 3, 2017 by Grace T, Hotel Management
Thank you for your positive feedback :)
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted Jun 2, 2017 on Wotif
It was a pleasant warm and comfortable stay thanknyou .
Comment from Hotel Management
Jul 30, 2017 by Grace T , Hotel Management
Thank you for your positive feedback! We hope to accommodate you again in the future :)
3 out of 5
by A verified traveler from Auckland

Not what we were hoping for.

Posted May 25, 2017
The service was great but unfortunately the room was in need of a general overhaul. The curtains were dirty, there was a bad smell from behind the fridge, the shower was not very pleasant to be in (needs a different shower head) the single bed was so soft it literally sagged down when you sat on it and I am not large. The spa was very nice but you did have to fill and empty yourself from a tap. The worst bit was the mould over the wall at the head of the queen bed in bedroom where the spa was. There were also no batteries in any of the remotes and no sky available which I just assumed was standard to have these days. Would not stay again for the amount of money we paid. I have stayed in some very nice hotels in NZ for similar price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marton of the Rangitikei

Nice motel

Posted May 1, 2017
Pros: Handy
Location: Hamilton gardens and cafe
A comfortable, clean motel with-in walking distance from the Hamilton Gardens. Easy to walk to nearby cafe for early morning coffee and breakfast.
3 out of 5
by A verified traveler

Posted Apr 25, 2017 on Wotif
The room wasn't ready when we arrived so we had to wait until the room ready :(
3 out of 5
by Allen

Posted Apr 17, 2017 on Hotels
Very average motel, very clean but a bit dowdy. Beds need upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay of Plenty, NZ

Great location for Claudelands concert

Posted Apr 2, 2017 on Wotif
Pros: Location, quiet and cleanliness. Polite staff
Cons: Give the rooms a really thorough airing out and freshen up the soft furnishings, paintwork etc.
Location: It's close to Claudelands event centre. Shops close by and CBD a short drive.
The hotel was great for what we needed and an ideal location for our visit. The room was quiet, clean and comfortable. The motel is probably a bit tired and could do with a freshen up. There wasn't a frypan in the room and one of the coffee cups was cracked. Another car was parked in our allocated spot when we came in at night. But we had everything else we needed. The staff were friendly and helpful. We would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tauranga

Nice motel for the budget conscious traveller.

Posted Mar 30, 2017
Was very comfy and clean. We enjoyed our stay. Great location for walking to the shops and Hamilton Gardens.