Comfort, hospitality and value
Posted Aug 19, 2016 on Hotels
We had a great stay. Staff were very polite and professional. They were organized and informative. The room was large and clean. The bathroom was a bit small but functional and clean. The beds were very comfortable and had lots of pillows. Lots of towels. The hotel is undergoing renovation but it was still spotless. The pool, hot tub, sauna area was large and my family enjoyed it. Our room openned up to the courtyard where the children were able to run and play in the grass. They also loved the little play structure and slide. The breakfast and dining area was wonderful and offered options of fresh hot meals. There was ample fruit, yogurt, cereals, toast etc. We had a great stay and would gladly stay there again. Very comfortable and welcoming. Excellent hospitality. If I had one thing I think could be improved, it would be to have little ice boxes in the fridges. We could not freeze our ice packs for our coolers. Aside from that, I cant complain about our stay :).
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Tracy, thank you so much for choosing to stay with Best Western Brantford and providing feedback on your recent stay. We're thrilled with your detailed comments and look forward to your return visit!
Joanne Brooks-Calhau, Assistant General Manager