Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Brampton Ont.

Posted Aug 28, 2016
The staff were VERY polite and accommodating. I would stay there again. It was excellent.
Comment from Hotel Management
Aug 31, 2016 by Assistant General Manager, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Joanne Brooks-Calhau Assistant General Manager Best Western Brantford Hotel & Conference Centre
4 out of 5
by A verified traveler from ottawa

Friendly staff

Posted Aug 24, 2016
Staff were very friendly and helpful. We were early to check in so they sugested we have something to eat or go for a swim. We were tired from the drive and really appreciated the suggestion.We had brunch and it was delicious. We were just about done our brunch when the hotel employee told us are room was ready. Fantastic
Comment from Hotel Management
Aug 31, 2016 by Assistant General Manager, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Joanne Brooks-Calhau Assistant General Manager Best Western Brantford Hotel & Conference Centre
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 22, 2016 on Hotels
5 out of 5
by Tracy from Sudbury Ontario

Comfort, hospitality and value

Posted Aug 19, 2016 on Hotels
We had a great stay. Staff were very polite and professional. They were organized and informative. The room was large and clean. The bathroom was a bit small but functional and clean. The beds were very comfortable and had lots of pillows. Lots of towels. The hotel is undergoing renovation but it was still spotless. The pool, hot tub, sauna area was large and my family enjoyed it. Our room openned up to the courtyard where the children were able to run and play in the grass. They also loved the little play structure and slide. The breakfast and dining area was wonderful and offered options of fresh hot meals. There was ample fruit, yogurt, cereals, toast etc. We had a great stay and would gladly stay there again. Very comfortable and welcoming. Excellent hospitality. If I had one thing I think could be improved, it would be to have little ice boxes in the fridges. We could not freeze our ice packs for our coolers. Aside from that, I cant complain about our stay :).
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Tracy, thank you so much for choosing to stay with Best Western Brantford and providing feedback on your recent stay. We're thrilled with your detailed comments and look forward to your return visit! Warm regards, Joanne Brooks-Calhau, Assistant General Manager
2 out of 5
by Aniko

Posted Aug 14, 2016 on Hotels
It wasn't worth the $ we paid. Well below what we expected from a Best Western hotel - based on our previous Best Western experiences.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Aniko Thank you for choosing to stay with Best Western Brantford. I'm sorry that your experience did not meet your expectations. We take great pride in making sure our guests are happy and if given the opportunity to make your stay better. We would love to hear more about what we could have improved on. Joanne Brooks-Calhau, Assistant General Manager
4 out of 5
by A verified traveler

Posted Aug 2, 2016 on Hotels
Room was comfortable and had separate sitting area and table which was nice. Breakfast was great. Was right off highway so very easy to find and very central location. Would stay here again.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Tianna Clarke Guest Service Representative BEST WESTERN PLUS Brant Park Inn & Conference Centre
4 out of 5
by Sean from Belleville

Good place to stay in Brantford

Posted Jul 31, 2016 on Hotels
Stayed for seven days, the thing I liked most of all was the breakfast. Really nice restaurant, and the people where friendly and nice.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for your comments. We appreciate your loyalty to our brand. Sincerely, Joanne Brooks-Calhau Assistant General Manager Best Western Brantford Hotel & Conference Centre
3 out of 5
by John

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
5 out of 5
by Jessica

This traveler left a rating score only Posted Jul 25, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 25, 2016 on Hotels