Posted Aug 29, 2016
Well for starters When I came in to check in the lobby had some people sitting around and walking through. So my card declined, so the lady at the desk made sure to say in a very loud clear voice that my card declined, we can try it again but I'm sure it will say the same thing. I was mortified. I payed cash, and turned and walked around without looking at people behind me. And the look on my daughters face.
So when the 3 of us got to our room, it was a handicap room, so the bathroom counter was very small. It was really hard for the 3 of us to get ready for a wedding. Also, My brother, and my 2 sisters and my cousin all got rooms. But yet My room and we all got the same room was 60 dollars more. Please explain that. Ya I know you will not read this and I will never hear back from you. When I stayed back in May, It was a great stay and a good room. This time around was not so good. Not sure if I will come back.
Comment from Hotel Management
Oct 1, 2016 by Assistance General Manager, Hotel Management
Good day Julia,
Thank you for providing your feedback regarding your recent stay. We are glad to hear that you enjoyed the dining room food and services! I would like to apologize about the concerns you listed. Please know we do take all comments and concerns seriously and will be sure to look into the information you provided to have a better understanding of what happened and take corrective action where needed. I hope you will give us another opportunity to serve you in the near future to provide a better experience to you and your family.