Exterior

Reviews of Best Western Plus Burlington Inn & Suites

2.5 out of 5
Best Western Plus Burlington Inn & Suites
2412 Queensway Drive, Burlington, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

We stayed Wed to Monday morning. Our room (226) had a handicapped shower. There was mold or what looks like mold at the corners on the floor. We did not use the shower until Saturday. However there was a constant wet spot around the drain. It was only after a few days did we see water dripping from one of the shower heads...it may be traveling down from the upper floor. There were 3 hockey teams of young people in the building and they had rented out 20 rooms. Knowing that we were there for 5 nights the desk should have put us on the top floor at the end of the building to minimize the noise quality generated by these kids. ON Friday night 12 young men, all about 16 yrs old, standing outside our door were talking to their friend in the room across ours,...I had to ask them to take the party elsewhere. They were seeing to their friend who had broken his collarbone and they were singing happy birthday.....at 22:45 these boys finally left just after 23:00 hrs, but I had to pull my "respect your elders" speech before they would all together leave. There was a little bit of attitude there. I did not see any parents around. When we left Monday morning, the front desk said all they can do is inform the parents, about any behavior.....we did not complain BUT I WOULD recommend that parents be told each visit to supervise more closely as not to disturb other paying clients.
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Hello Ms. Worth,We appreciate your candor and will be sending our maintenance department to 226 for re-caulking our shower. We do occasionally have teams within our hotel. I can tell you that each team room signs a waiver when they enter regarding behaviour and quiet hours. I'm so sorry that they kept you awake. In the future please contact front desk regarding any noise issues. Our desk is manned 24 hours and our highly capable staff are always available to help with any issues.We do hope you will give us another chance to impress you in the future.Thank you,

8/10 Good

Peggy

Liked: Property conditions & facilities
Check in was slow. Overall, was great property.!!
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Hello Ms. Mcgregor,We are glad to see that you enjoyed your stay. We appreciate the kind words regarding our property.We apologize for the slow check in service. Harmony is one of our newest members of staff and she is still working on her skills.We hope we see you again soon!Thanks,

2/10 Terrible

Wendy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Said it was non smoking and it smelled of smoke and it was concentrated in the bathroom. Had to keep the window open. Terrible smell for a non smoker
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Wendy,We are so sorry, we are a non-smoking hotel. You stayed with us for several nights and I do wish you had brought this to the attention of front desk. We would have gotten you a more appropriate room. I have since taken down the room number and we will be setting it out of service so we can get it cleared out.Thank you for bringing it to our attention.We do hope you will give us another chance to impress you in the future.Thank you,

8/10 Good

melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very pleasant and fast
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Melody,We are so glad to hear that you enjoyed your stay! Our staff are my absolute favourite part of our hotel. They all go above and beyond.Hope we see you again soon!Thanks,

8/10 Good

Seung Hwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Seung,We are so glad to see you enjoyed your stay, we hope we see you again soon!Thanks,

8/10 Good

zain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay at the western plus. The staff was very nice and friendly. The room was clean and comfortable. The pool was clean and warm. The breakfast was very nice as well lot of breakfast items such as bread, mini croissants, bagel, eggs, sausage, home fried potatoes, Greek yogurt, and I really like the idea of making your own waffle. Overall for a 2 star hotel. I would rate it as 8.5 / 10. Until next time western plus!!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Zain,We can't thank you enough for your incredible review! Our staff are really the most amazing part of the hotel. But we are happy to provide breakfast with a plethora of options and the pool for relaxing.We hope we see you again soon!Thanks,

8/10 Good

Wendy

Business traveler
Liked: Cleanliness, property conditions & facilities
It was close to where I had to work
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 10, 2024
Hello Wendy,We are so glad to hear you enjoyed your stay, it's always nice when it's conveniently located.Hope we see you again soon!Thanks,

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 10, 2024
Hello Dennis,Thank you for your incredible review, we appreciate you taking the time to let us know.We hope we see you again soon!Thanks,

8/10 Good

Subramanian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. There was squeaking noise in bathroom fan which can be repaired.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Hello Subramanian,We appreciate your wonderful review. We will also get maintenance to take a look at the bathroom fan right away. Thank you for making us aware.We hope we see you again soon!Thanks,

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a no slip shower mat
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Jeff,We appreciate your review and are so glad you enjoyed your stay with us. We are getting renovated in the new year and will be adding shower mats!We hope you stay with us again soon!Thanks,

8/10 Good

Kendra, Kapuskasing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet when I stayed. Easy access to 403
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Kendra,We are thrilled you enjoyed your stay with us! We pride ourselves on being a quiet hotel even though with the easy access to the highway.We do hope you will stay with us again soon!Thanks,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great service, great price!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Victor,We so appreciate your review, thank you for taking the time. We are proud of our great services and great prices!We do hope you will stay with us again soon!Thanks,

4/10 Poor

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was a very noisy team of girls that were so loud we were unable to use the pool area then kept us awake at night. Staff were not effective in responding to noise issue. I was there the night before a running race and this contributed to very poor race day. Also breakfast area is NOT safe for food allergies. Foods are allowed to mix haphazardly.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Ms. Layton,We apologize for the issues you incurred during your stay. We appreciate you letting us know we will be retraining staff on techniques to keep noise down so all the guests can enjoy a good nights sleep. We do hope you will give us another opportunity to impress you in the future.Thank you,

6/10 Okay

murray

Traveled with family
Hotel is old and plain jane type
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Mr. Murray,I have good news, we are getting renovated this year. We are very excited to begin so our guests can have a more unique experience when staying with us.Thank you,

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable beds, clean and friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Kim,We are so glad to see you enjoyed your stay with us. We are always hearing wonderful things about our beds. Our staff are what we are really know for and we are so proud of them and all the effort they put in to put our guests at ease.Thanks,

8/10 Good

Shelley

I liked the facilities and the staff and would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Shelley,We are so glad that you enjoy our hotel and that you would love to stay with us again. We would love to see you back!Thanks,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, bed comfortable, staff friendly, it was a pleasant stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hi Patricia,We are so very glad to hear that you enjoyed your stay with us. Our staff are the reason we have so many people coming back again and again!Hope we see you soon.Thanks,

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Front Desk on Mar 22, 2024
Hello Andrea,We appreciate your wonderful review and hope that you come and stay with us again soon!Thanks,

8/10 Good

JAYDEN

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Hello Jayden,Thank you for your incredible review, we appreciate you taking the time to let us know.We hope we see you again soon!Thanks,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very clean / and close to many restaurants.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 18, 2024
Hi Elaine,We are so glad that you enjoyed your stay so much with us. We are extremely proud of our housekeeping staff and how they keep everything tidy.We hope you come back again soon!Thanks,

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and having the mini fridge and microwave was very convenient. Breakfast was amazing. The tub pooled a bit down the center and didn’t drain - only thing that was a “miss”.
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Hi Cameron,We really appreciate your review. We are happy to have all our amenities and I am a huge fan of staying at a hotel with breakfast, so glad we could impress you. I also appreciate you letting us know about the tub, I have taken your room down and am sending maintenance to make sure we don't have that issue again. Please always let our staff know if they can do anything to make your stay that much better.Hope we see you again soon!Thanks,

8/10 Good

amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, safe, but outdated. The beds are not bad but the walls you can hear everything
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Hello Amber,We want to thank you so much for your review. We are extremely proud of our housekeeping staff and all they do to keep the whole hotel clean.We hope we see you again soon!Thanks,

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Hello Robert,What an incredible review, we appreciate you taking the time to provide it.We hope you stay with us again soon!Thanks,

4/10 Poor

Joan Ebanehita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed on the ground floor. Bathroom reminded me of my birthing suit at the hospital. Clean, functional but outdated.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 11, 2024
Hello Ms. Ebanehita,We are sorry to see you didn't enjoy your stay with us. We are getting renovated this year and will look forward to a more updated look.Thank you for your review.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were in Burlington for a weekend sporting event. It was perfect for what we needed. A fair prices room, clean and a pool for the kids. The exercise room needs updating but besides that it was fine. Just off the highway and a very short drive to several good options for restaurants.
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 8, 2024
Hello Daniel,We are so glad that you enjoyed your stay with us! We are proud and happy to offer fair prices and a pool for all our guests to enjoy. We love our location and how convenient it is to get to where you need to go.We hope we see you again soon!Thanks,

10/10 Excellent

Gordon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this is the third or fourth time we have stayed at this property and each time we were pleased with staff and the easy parking. We find no faults with this hotel. Even the breakfast was nice.Thanks to the staff again. Elizabeth & Gord Eastman
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 8, 2024
Hello Gordon,We are so glad to hear from reoccurring guests. We are absolutely thrilled that you enjoy so many things. We are grateful to have such wonderful guests such as yourself!We hope you come back again soon!Thanks,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Hello Stephen,We appreciate your incredible review and that you took the time to create it.We hope we see you again soon!Thanks,

8/10 Good

Braden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi room was nice, but jacuzzi was very very loud (more the exhaust fan than the tub). The outside lights were shining right in the windows.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Hi Braden,We are really glad that you enjoyed your stay with us. We appreciate you letting us know about the exhaust fan we do have plans to upgrade our hotel this year but I am sending maintenance on that right away!Thank you,

8/10 Good

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay for our anniversary trip. The pool and hot tub worked wonders and breakfast had a great variety of freshly prepared foods. The hot water in the coffee machine ran out pretty fast though, and the jacuzzi that we paid to be included in our room was more frustrating than it was enjoyable at times (the controls only function in certain conditions)
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Hi Ivy,We are so glad that you enjoyed so much about our hotel. We always hear wonderful things about how relaxing our pool and hot are! We did check out the jacuzzi and we had no issues working it. In the future if you are struggling feel free to contact our front desk they know the ins and outs of the hotel.We hope we see you again soon!Thanks,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on Feb 12, 2024
Hi Stephen,We appreciate your wonderful review, and hope you stay with us again soon!Thanks,

10/10 Excellent

Kelli

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 22, 2024
Hello Kelli,We appreciate your wonderful review and hope that you come and stay with us again soon!Thanks,

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older hotel but still in good shape. It's clean and quite with easy access from the highway.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 25, 2024
Hello Jamie,I'm so very glad you enjoyed your stay with us. We are very proud of our hotel. Our staff go above and beyond whether in housekeeping or friendliness with our guests.We hope we see you again soon!Thanks,

8/10 Good

Terry

Very good breakfast. Very clean, friendly facility. I was disappointed that there were no internet jacks, as least as far as I could see. A list of restaurants in the area would have been nice.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 20, 2024
Hello Terry,We are so glad to see how much you enjoyed your stay. We are happy to offer complimentary breakfast with a variety of options so everyone can enjoy. We absolutely have a list of restaurants available in the area at the front desk and on a QR code in your room. Just ask and we can help with anything you need.Hope we see you again soon!Thanks,

10/10 Excellent

Debbie

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 20, 2024
Hello Debbie,Thank you for your incredible review we are thrilled to see how much you enjoyed your stay with us.We hope to see you again soon!Thanks,

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Hello Richard,We appreciate you taking the time to create your incredible review. We are thrilled to see that you enjoyed your stay and hope you come back again soon!Thanks,

6/10 Okay

Edward

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The free breakfast is,worth just what yoy pay for it. A half divider wall between the bed and the uncomfortable couch does not make a motel room a "suite". The pool area seemed designed to amplify noise; and the noise level generated by half a dozen kids was unbearable. The in room refrigerator was so noisy I unplugged it or would not have been able to sleep. On the plus side, the staff were attentive, thoughtful and quite good. I got the impression they were trying hard to make a silk purse out of a sow's ear. The room was reasonably clean.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 15, 2024
Hello Edward,We are happy to provide breakfast to all of our guests to start their day off right! The room you are describing with the half wall is our mini suite, a lot of parents find it convenient when taking care of children. We're sorry about the fridge, we will be getting maintenance to investigate so whomever uses that room next time We are extremely proud of our staff who always go above and beyond!We do hope you will give us another chance to impress you in the future.Thank you,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Hello Jason,We appreciate you taking the time to create your incredible review. We are thrilled to see that you enjoyed your stay and hope you come back again soon!Thanks,

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub were great. Breakfast was delish!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Hello Tammy,We appreciate you taking the time to create your incredible review. We are thrilled to see that you enjoyed breakfast and our pool and hot tub! Hope we see you again soon!Thanks,

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back again
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Hello Ryan,We appreciate you taking the time to create your incredible review. We are thrilled to see that you enjoyed your stay and hope you come back again soon!Thanks,

8/10 Good

Mireille

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Front Desk on Jan 10, 2024
Hi Mireille,We so appreciate your incredible review and that you took the time to create it. We hope we see you again very soon!Thanks,

10/10 Excellent

Dean F.

Superb !
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 9, 2024
Hi Dean,We so appreciate your incredible review and thank you for taking the time to create it.We hope we see you again soon!Thanks,

10/10 Excellent

Wendelyn

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 8, 2024
Hello Wendelyn,We so appreciate your wonderful review, thank you for taking the time to create it. We hope we see you again next time!

10/10 Excellent

Jared

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 8, 2024
Hello Jared,We so appreciate your wonderful review, thank you for taking the time to create it. We hope we see you again next time!

8/10 Good

Adam

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Hello Adam,We so appreciate your wonderful review, thank you for taking the time to create it. We hope we see you again next time!

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 6, 2024
Hello Tyler,We want to thank you for your incredible review, we really appreciate you taking the time to create it and we hope we see you again soon!Thanks,

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 6, 2024
Hello John,We want to thank you for your incredible review, we really appreciate you taking the time to create it and we hope we see you again soon!Thanks,

8/10 Good

Sandy

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 6, 2024
Hello Sandy,We want to thank you for your incredible review, we really appreciate you taking the time to create it and we hope we see you again soon!Thanks,

2/10 Terrible

Aleksandra

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
Hello Aleksandra,We are sorry to see you didn't enjoy your stay at our hotel. We hope in the future you can let us know how we can improve. Thank you,

10/10 Excellent

Kelsey

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 20, 2024
Hello Kelsey,Thank you for your incredible review we are thrilled to see how much you enjoyed your stay with us.We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, staff are very friendly and helpful!
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 29, 2023
We want to thank you for your kind words. We are very proud of our hotel and especially our staff who are absolutely incredible. We wouldn't be who we are without them!Hope we see you again soon!Thanks,