Reception hall

Reviews of Hamilton Plaza Hotel & Conference Center

3.5 out of 5
Hamilton Plaza Hotel & Conference Center
150 King Street E, Hamilton, ON

Reviews

7.6

Good

Rating 10 - Excellent. 266 out of 1000 reviews" "
Rating 8 - Good. 410 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Nice stay for our family
Stayed 2 nights in Aug 2020
Response from Dennis on Aug 13, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for the price. The only thing was that I forgot it was in the middle of downtown so lots of Traffic noice, otherwise amazing!
Stayed 1 night in Aug 2020
Response from MPopovic on Aug 8, 2020
Thank you for staying with us.We are hoping to your visit again.

2/10 Terrible

D.Shelley, hamilton downtown

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The staff are awful, especially the manager. Very cold people. This location was the worst. I have ised enterprise for years but will switch to another rental company based on how I was treated. Awful experience.
Stayed 1 night in Jul 2020
Response from MPOPOVIC on Jul 20, 2020
I sincerely apologize that we were unable to provide you with the service you’ve come to expect from us and that you found us to be a poor value. We appreciate your business and thank you for staying with us.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2020
Response from MPOPOVIC on Jul 20, 2020
Thank you for staying at Hamilton Plaza Hotel. We hope to have the opportunity to better serve you in the future.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2020
Response from MPopovic on Jul 2, 2020
Thank you for staying with us. We look forward to your visit again.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2020
Response from GB on Apr 29, 2020
Thank you very much for the very good review. We hope to see you again in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from MPopovic on Apr 22, 2020
Thank you for staying with us and for your kind review of our hotel. We are glad your stay with us was enjoyable and we look forward to host you again in the future.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant enough for a 1 night stay.
I only stay the 1 night, so nothing eventfull comes to mind.
Stayed 1 night in Apr 2020
Response from MPopovic on Apr 14, 2020
Thank you very much for staying with us. We do hope to see you again. Please be safe, regards, Hamilton Plaza Team

6/10 Okay

Ergo

Liked: Cleanliness, amenities, property conditions & facilities
No breakfast and no instructions on how to use the coffee machine
Stayed 1 night in Mar 2020
Response from MPopovic on Mar 23, 2020
Thank you for staying with us. We have taken steps to inform our valued costumers on necessary measurement and changes implemented in services and operations due to current situation. We will make sure that instructions how to use coffee makers are displayed and visible. I hope we can host you in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced during the current health scare and staff member was friendly and professional.
Stayed 1 night in Mar 2020
Response from MPopovic on Mar 23, 2020
Thank you for staying with us. We are doing our best to accommodate our costumers and to ensure their safety. I personally thank you for recognizing our services. Regards,

10/10 Excellent

matthew

Stayed 1 night in Mar 2020
Response from MPopovic on May 4, 2020
Thank you for staying with us and for your kind review of Hamilton Plaza Hotel. We do hope to see you again in the future. Safe travels!

8/10 Good

Ed, Toronto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good downtown location. Substantial breakfast included in the price. Parking is cheap and convenient. Only downside is the walls are thin. Could hear phones and conversations from rooms on both side of mine.
Stayed 1 night in Mar 2020
Response from MPopovic on Mar 23, 2020
Thank you for staying with us. We are sorry to hear about downside, we will pay more attention and remind our valued guests about privacy practices. Regards,

6/10 Okay

Jason, Toronto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had the Psychic Expo within the hotel and can obtain overnight stay right on the building. However, the window drapery are wrongly set up & allowed morning sun to come through. Waking up early with bright sun and lost 2 hours of sleeping time.
Stayed 2 nights in Feb 2020
Response from MPopovic on Mar 4, 2020
It is our hope that we can serve you better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction. Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from MPopovic on Mar 4, 2020
Thank you for staying with us.There is no better compliment than a return visit, so we hope to see you again soon. Regards,

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Stay was for medical reasons at local hospital.
Stayed 2 nights in Feb 2020
Response from MPopovic on Mar 4, 2020
Thank you for sharing your review and recommendation.

10/10 Excellent

Gil, Alberta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to and from the plant. Close to evening activities. Unfortunate the pool was closed for repairs.
Stayed 3 nights in Feb 2020
Response from MPopovic on Mar 4, 2020
We’re pleased to hear that convenient location made for an enjoyable stay. We appreciated having you as our guest, and thank you for choosing us.

8/10 Good

Shirley

Stayed 1 night in Feb 2020

4/10 Poor

Laurie

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 27, 2020
Thank you for staying with us and for taking time to review our hotel. We are happy that your stay with us was enjoyable and we look forward to seeing you again in the future. Regards,

10/10 Excellent

Melville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Money Right Downtown
I have stayed at this hotel (under various names) many times and have always found it super-satisfactory. My stay this past week couldn't have been better. The house-keeping was impeccable, the elevators invariably prompt, the climate control highly responsive, and the included breakfast very impressive. The location is great and the room rates reasonable. Congratulations to all the staff!
Stayed 6 nights in Feb 2020
Response from MPopovic on Feb 25, 2020
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Your kind comment will be shared with our staff. Thank you again for your time and come visit us again soon!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for us was ideal. We were going to sleep in my van but we deemed it too cool plus my girlfriend doesn't like using the 'pee can' - personally, I don't mind too much. I sometimes get a cramp in my leg when I use it though as, in the van, I have to 'kind of' have to kneel and then I have to straighten out my leg - mid-stream (no pun intended) and this presents a challenge. I may drill a hole in the bottom of the van for a 'relief tube' similar to what we used to use on older aircraft on long trips.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 25, 2020
Thank you for your review. We are trilled that you like location of our hotel. We certainly are looking forward to your visit again in the future. Safe travels!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location parking nearby. Quiet and good breakfast.
Stayed 2 nights in Feb 2020
Response from MPopovic on Feb 25, 2020
Thank you for staying with us and for your review. We are happy that you enjoyed breakfast nd location of Hamilton Plaza Hotel. We look forward to your next visit. Regards,

8/10 Good

Daniel

Business traveler
Liked: Property conditions & facilities, room comfort
bathrooms were way better than standard
The upgraded bathrooms are fantastic
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 25, 2020
Thank you for your comment. Yes, we do offer special upgrades, something to everyone liking. We are happy that you found what you needed. We are hoping you will visit again Hamilton Plaza Hotel. Regards,

8/10 Good

rob.s, Mississauga

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
average hotel, had to ask for a fridge , carpet a little worn in room, tv not had, breakfast a little on the cold side but lots to choose from, had too pay for parking $9. complaints are very minor as you can see, room was clean, service was good
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 25, 2020
Thank you for your review and for staying with us.It is our hope that we can serve you even better next time and address any of your concerns in order to prove to you our commitment to guest satisfaction.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beds were comfortable and the complimentary breakfast. The wifi was high speed as well. They provided an iron, which was thoughtful and I appreciated it.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 24, 2020
As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Facilities not in working condition. Couldnt use pool. One ice machine working.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 24, 2020
Thank you for staying with us and taking the time share feedback about your recent experience in our hotel. Please accept our deepest apologies about pool renovation Ice Machine challenges. We will review and create corrective steps to avoid these negative situations in the future.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from MPopovic on Feb 24, 2020
Thank you so much for staying with us and taking the time to share feedback about your recent experience in our hotel. We take all of our guests comments and concerns very seriously to ensure we keeping providing the experience that each of our guest deserve. We hope to see you again in the future

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for the one night we needed it for. The room has been renovated with new fixtures and furniture, however there are plastic plugs in the walls from previous wall hangings and hair dryer(?) That looks a little unfinished and tacky. The breakfast was excellent. Not just your typical continental breakfast, served buffet style. Delicious! Every staff member we encountered was friendly and wished us a pleasant stay. I would definitely recommend this hotel. Great for the price.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 24, 2020
Thank you for your review and for staying with us. we look forward to your visit again. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 24, 2020
Thank you for staying with us in Hamilton Plaza Hotel We look forward to hosting you again in the future!

10/10 Excellent

Amanda, Niagara Falls

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, the staff were inviting and the continental breakfast was good.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 18, 2020
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location, comfortable accommodations and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 18, 2020
Thank you for staying with us. We are hoping to you visit again in the future. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly satisfactory hotel, conveniently located.
Stayed 1 night in Feb 2020
Response from GB on Feb 17, 2020
hank you very much for the positive review. We hope to see you again as a guest in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from GB on Feb 17, 2020
Thank you very much for the positive review. We hope to see you again as a guest in the near future.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to be done renovation. And no more free car parking now
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 13, 2020
Thank you for choosing to stay with us and for taking the time to let us know about your stay. Your comments will be shared among our team. Regards,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
Be AWARE UNSAFE incident. We came in 12:30 am with our car. We were let in the parking garage. We parked. Our keycard would not work in the door (it was separate and no where near my phone/cards in my wallet). So we came down through the parking garage to the front door. There was NO ANSWER on the intercom. We banged on the door, we pushed the buzzer for 15mins. We were locked out the hotel. At 12:45 the attendant finally answered the buzzer. We were about to call 911. It was -10 I was with my daughter, we were freezing and the there was a man watching our whole ordeal being LOCKED OUT ! It was traumatic, scary and shocked to be locked out of a hotel. Turns out they were short staffed and the attendant was answering a cot call. Our keys did NOT work when we checked in and we had to come down and they did NOT work at 12:30am. I have never been left outside a hotel on the street in the middle of the night and the area for this hotel does not feel very safe.. especially at 12:30am Very scary.
Stayed 2 nights in Feb 2020
Response from MPopovic on Feb 12, 2020
On behalf of our entire staff at Hamilton Plaza Hotel we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon each visit we can exceed guest expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from MPopovic on Feb 12, 2020
Thank you for your review. We are thrilled to see that you enjoyed your time at the hotel! Looking forward to having you back.

8/10 Good

Silvio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, it’s downtown location is ideal to access all that Hamilton had to offer.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 12, 2020
On behalf of our entire staff at Hamilton Plaza we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from MPopovic on Feb 12, 2020
Thank you for your review of your recent stay with us. We look forward to welcoming you again during your next travels to Hamilton.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from MOpovic on Feb 12, 2020
Thank you for your review of your recent stay with us. We are looking forward to your next visit. Best, Hamilton Plaza Team!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Parking was good but had to pay for it
Stayed 2 nights in Feb 2020
Response from MPopovic on Feb 10, 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon.

8/10 Good

Kevin, Trenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything downtown, restaurants and shopping mall.
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 10, 2020
We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the convenience you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good . Bathroom needs to be updated
Stayed 3 nights in Feb 2020
Response from MPopovic on Feb 10, 2020
As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us, we hope to your visit in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is in the heart of downtown Hamilton with secure parking. Its surrounded by a variety of restaurants. Would be better if there was a fridge and microwave in the room.
Stayed 3 nights in Feb 2020
Response from MPopovic on Feb 10, 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon. We do have small appliances up on guest request with no charge.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

candice

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from MPopovic on Feb 3, 2020
We appreciated having you as our guest, and thank you for choosing us. We are hoping to your visit in the future. Safe travels. Best,

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from MPopovic on Feb 10, 2020
Thank you for staying with us and for taking time to do review of our hotel. Best!

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Nothing really ..my room had recycled waste still in the bin and garbage in the bin
Stayed 1 night in Jan 2020
Response from MPopovic on Feb 3, 2020
Thank you for staying with us.Your feedback is integral to our ability to continue to improve our service.I'm sorry for our lapses with regards to cleanliness of your room. This is definitely not our standard, so we do hope to get opportunity to host you again in the future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Walking distance to stores,restaurants and the hospital.
Stayed 1 night in Jan 2020
Response from MPopovic on Jan 31, 2020
We are glad that you liked our location.Thank you for staying with us and we hope to get opportunity to host you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, you can walk almost anywhere downtown from here. The pool area was down for construction. The cont
Stayed 3 nights in Jan 2020
Response from MPopovic on Jan 30, 2020
I thank you for your time in reviewing our hotel. We hope to host you again soon.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good location downtown. My room was fine, but the bedside tables were dusty and there was recycling left in the closet.
Stayed 1 night in Jan 2020
Response from MPopovic on Jan 30, 2020
I'm sorry for our lapses with regards to your cleanliness. On behalf of our entire team – I offer my apologies. This is not indicative of our norm, so I hope we will get the opportunity to host you again.