Ratings based on 713 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Beyond Expectations

Posted Sep 19, 2017
Pros: The infinity pool is beautiful and warm. There is an adults only pool, too.
Cons: More of a "beach" atmosphere, with reggae and dancing.
Location: Lots of shopping, restaurants, water activities, scooter rental
We absolutely loved our trip to Bermuda. Our hotel was beautiful. The staff was welcoming and helpful. We didn't eat or drink much at the resort, as it is a bit pricy for us. But there were many wonderful restaurants and market places within walking distance. There is no beach at the resort, but they have a private beach about 20 minutes away, which they shuttle you to free of charge every 1/2 hour. The beach has a little café and tiki bar, and lots of waitstaff available to serve you whatever you like. The beach sits in a little lagoon, so you don't get the wide open view of the ocean. We happened to be there when Hurricane Jose was passing by, so the surf was pretty wild. At the lagoon, however, it was nice and calm and we could swim and float to our hearts content. We look forward to our next visit!
Comment from Hotel Management
Sep 20, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are thrilled to hear you enjoyed your stay with us and were able to experience all the amenities we have to offer. We hope to welcome you back again in the future!
5 out of 5
Recommended
for Couples
by A verified traveler from Boston, MA

Perfect Honeymoon!

Posted Sep 17, 2017
Pros: Clean, good food, great pool, private beach club, very professional and friendly staff
Cons: We found prices at Marcus to be a bit high (everything is pretty epensive), but Marcus should consider lowering to shake the "overrated" label
Location: Great location! 15 min free ride to beach club. Walking distance to tours and ferry (to dockside & St. Georges), easy cab ride to airport
My husband and I loved our experience at the Hamilton Princess. Great location.. centrally located in Hamilton. The Jitney bus took us to the private beach club which was amazing!! The pools were gorgeous and all of the staff was so friendly. Bermuda is very expensive, but even locals pay these crazy prices as everything must be imported to the island. We found everyone we met loved tourists and welcomed us to the island. We were there in early September and I highly recommend this timing, the weather was great, but the island was empty as kids are back in school! We had the beach clubs and restaurants to our selves. We even enjoyed some live music at the bar one night and the show was practically just for us! We can't wait to come back!
Comment from Hotel Management
Sep 19, 2017 by Marketing Coordinator, Hotel Management
Thank You for your review, And Congratulations! We are honored that you chose us to celebrate your honeymoon and we are so happy to hear that you enjoyed your stay. We hope to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Wonderful pool there. It the private beach was not as clean as the other places.
Comment from Hotel Management
Sep 11, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are so happy to hear you enjoyed your stay with us.
4 out of 5
Recommended
for Couples
by A verified traveler from Hamilton, Ont

Easy walking distance to Front Street

Posted Sep 9, 2017
Pros: Proximity to downtown.The View
Cons: Bring prices down in shops. Restaurants are rather expensive
Location: If visitor is a walker you can explore on side streets upfrom the hotel & see how the residents live. Bus termina not far, hop bus or ferry & explore
Can walk downtown easily. Situated on Harbour , nice views. The Gold Room has changed. It doesn't have the regal, special feeling. Rather disappointing. The foyer has changed also. What's with Mickey Mouse? A lot of modern art. The adult pool is quiet but rather uninviting. Cleaning staff always asking if we need anything extra. (a positive) Infinity pool beautiful. Staff very friendly. Doormen are wonderful
Comment from Hotel Management
Sep 11, 2017 by Marketing Coordinator, Hotel Management
Thank You for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from cleveland, ohio

Nice note. Safe. Quiet. Beautiful location.

Posted Sep 6, 2017
Great location. Beautiful hotel. Safe. Clean. Quiet rooms. Beautiful views.
Comment from Hotel Management
Sep 7, 2017 by Marketing Coordinator, Hotel Management
Thank You for your review. We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Nashville

Nice hotel close to Hamilton

Posted Sep 6, 2017
Pros: Walk to restaurants and shopping in town. The three restaurants at the hotel were all very good.
Cons: Beach water needs improvement to rid it of the algae.
Location: Restaurants, shopping, scooters, etc
Great location to walk to Hamilton restaurants and shopping. Shuttle bus to beach. Beach had great amenities with a good restaurant, sports equipment, water hammocks, cabanas for rent and chairs with umbrellas. Unfortunately, the day we were there the water had a lot of algae and was very green. It was still swimmable but not very pretty.
Comment from Hotel Management
Sep 7, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are thrilled to hear you enjoyed your stay with us. We do apologize for the color of the Beach Club water however this is not something we can control. We hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 28, 2017
The experience was exceptional! The staff was attentive and answered all of your questions. Our room was provided even though we had an early check-in. Very accommodating room service and hotel personnel.
Comment from Hotel Management
Sep 1, 2017 by Marketing Coordinator, Hotel Management
Thank You for taking the time to review our property. We are so happy to hear you enjoyed your stay with us and we hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, close to everything.

Posted Aug 28, 2017
Cons: Needs a few more loungers around the adult pool and they were sparse. Staff might need to check on chairs saved that no one actually sits in.
Location: Front Street is right out the hotel door pretty much. Lots of shops and dining.
Stayed here Aug. 24-27, 2017. Very nice hotel and the staff were extremely nice and accommodating. We did not go to their beach, so I can't say anything about that. The pool areas were nice. To the far right of the kids pool is an area with loungers that has a beautiful view of the harbor area and sunset. We didn't discover that until the last night. I would definitely recommend this hotel.
Comment from Hotel Management
Sep 1, 2017 by Marketing Coordinator, Hotel Management
Thank You for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay with us and we hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very Helpful

Posted Aug 23, 2017
Had an emergency and the girl Maya at the concierge was extremely helpful Was willing to go above and beyond
Comment from Hotel Management
Sep 1, 2017 by Marketing Coordinator, Hotel Management
We are so happy to hear Maya took such good care of you. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manasquan , New Jersey

8th visit will return again !

Posted Aug 23, 2017
Pros: Everything , Service is excellent food and drinks are not cheap anywhere but it is Bermuda .
Location: Try Harry's Ascots. Barracuda Grill, Port o Call, Harbormaster. Portofino's good the Swizzle Inn the caves and Horseshoe bay
Fabulous location close to all the shopping in Hamilton, you will save a fortune in cabs if you stay elsewhere on the Island the new pool and yacht club is gorgeous as is the private Beach Club
Comment from Hotel Management
Sep 1, 2017 by Marketing Coordinator, Hotel Management
Thank You for taking the time to review our property. We are so happy to hear you enjoyed your stay with us. We look forward to welcoming you back again soon!