Ratings based on 702 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from new york

Too far from the beach

Posted Aug 23, 2017
Hotel is nice, too far from the beach , 30 minutes drive , hotel does provide free shuttle Staff is nice. Rooms are too small . Centrally located to the Main Street with restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie,Ontario. Canada.

Posted Aug 21, 2017
We had a lovely stay at the Hamilton Princess. It was great to be able to walk into town so easily. Everything is accessible. The pool was very warm and lovely. All our experiences with staff were more than pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Best hotel in Bermuda

Posted Aug 19, 2017
Pros: Clean rooms,friendly staff, convenient location in Hamilton within walking distance of shops and restaurants.
Cons: Service in Crown and Anchor was poor. Took 15 minutes for someone to take our drink order and 45 minutes to get our food in the middle of the day.
Location: Best hotel location in Bermuda. A few minutes walk to downtown Hamilton shops and restaurants and ferry.
We absolutely loved our stay here. Front desk staff were courteous and friendly. The doormen were the BEST- funny, outgoing and delightful! Hotel has been renovated and decorated with fabulous and expensive artwork. Grounds are beautiful. Even though you need to take a jitney to the beach the benefit is that you are in walking distance of fabulous restaurants and shopping. Will definitely be back!!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Beautiful beach area

Posted Aug 17, 2017
Lovely except not enough chairs at the pool area. We walked around for an hour looking for a place to sit, we were told we had to wait until someone left. Beach area beautiful!
4 out of 5
Recommended
for Everyone
by A verified traveler from concord, nh

Long weekend getaway

Posted Aug 17, 2017
The hotel is very nice to be sure. I was disappointed with the pool areas. A hotel that does not have a beach should have better pool accommodations. The adult pool is basically a hole in the ground and nothing to look at. I was amazed at how underwhelming it was. The infiniti pool should be the adult pool as it is more interesting at least. The staff is too notch. The room was not as clean as it should be. They never cleaned the patio or took glasses. The food was excellent throughout and the breakfast buffet is terrific.
4 out of 5
Recommended
for Everyone
by A verified traveler from red bank, nj

Posted Aug 6, 2017
Awesome hotel!!! Staff is exceptionally accommodating & friendly!!! Would stay at the Hamilton Princess next time. The beach club facility is beautiful and better than could've expected! The Hamilton Princess offers the best of both worlds with in town hotel & beach resort access.
Comment from Hotel Management
Aug 15, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are thrilled to hear you enjoyed your stay with us and we hope to welcome you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Poor customer service

Posted Aug 1, 2017
Cons: Staff Service
- Room not available after checkin time of 4pm. My companion travelled from the west coast and was extremely disappointed that we had to wait almost another hour for our room to be ready when checkin time was specified as 4pm -requested concierge make dinner reservations for us, upon arrival for our dinner reservations - none had been made. No compensation or apology offered from hotel staff
Comment from Hotel Management
Aug 16, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are sorry to hear about your experience and we hope you will give us another try in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from north salem, ny

Posted Jul 27, 2017
All the staff was extremely friendly . The private beach club was excellent to spend the day.
Comment from Hotel Management
Jul 27, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are thrilled to hear you enjoyed your stay and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Extremely friendly staff, great location, clean

Posted Jul 26, 2017
Pros: Location, staff, facilities
Cons: The food
Location: Shop, ferry, bus, KS Watersports
We were very happy with our choice of this hotel. The staff was very friendly and helpful. Room was clean and updated. There was a large "dip" in our mattress but we switched sides and I was able to sleep fine in it. We did not have a chance to check out the beach club while we were there but did enjoy the pool. We were not wowed by the food at all. It wasn't bad, but it wasn't as good as I would have expected for the price. Breakfast was a buffet which was just ok. We also had appetizers at 1609 which were eh. The open air setting at 1609 was great though and the pineapple crush was delicious! I would highly recommend walking up to Bouchee for breakfast...we ate there 2 mornings and were very happy! The location was great....close to the ferry, bus stops and shops in Hamilton. It's also in the middle of the island so it's not too far to get to St. George's or the dock yard. We would definitely stay here again!
Comment from Hotel Management
Jul 28, 2017 by Marketing Coordinator, Hotel Management
Thank You for your feedback. We are thrilled to hear you enjoyed your stay with us. We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted Jul 24, 2017
The hotel was clean, staff was pleasant and helpful, it was quiet and conveniently located in Hamilton. Everything is very expensive, but that's pretty much Bermuda wide.
Comment from Hotel Management
Jul 26, 2017 by Marketing Coordinator, Hotel Management
Thank You for your review. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!