Ratings based on 481 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Kate at front desk was great and expidied my early check-in.
Comment from Hotel Management
Jul 21, 2017 by BHarrison, Hotel Management
Thank you for your kind comments about Kate, I shared your feedback with her and we all appreciated hearing how she helped you enjoy your stay with the Quality Hotel Burlington. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
The check-in was great and the stay was very comfortable. The breakfast area is a little cramped though. The breakfast was okay, there is room for improvement.
Comment from Hotel Management
Jul 11, 2017 by BHarrison, Hotel Management
Thank you for taking the time to let us know about your stay. We appreciate your feedback regarding our complimentary hot breakfast. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Penetanguishene, ON

Convenient lication to visit family

Posted Jul 9, 2017
Reception staff were welcoming and efficient. Room size was comfortable and bathroom fully equiped with lots of fluffy towels. Room very quiet considering close proximity to major highway. Although we selected the location for a family visit it is still easy to access nearby shopping and the older, quaint main street of town and the waterfront. Note that the hotel access is off a service road so takes planning your entry and exit.
Comment from Hotel Management
Jul 10, 2017 by BHarrison, Hotel Management
We are very pleased that you enjoyed your stay with us. We look forward to your next visit!
2 out of 5
by A verified traveler from york, PA

Smelly and mold in the tub

Posted Jul 7, 2017
Yes, the room smelled bad and the mold in the tub was shocking
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice setup, great for a quick comfortable stay.

Posted Jul 5, 2017
Very comfortable, amenities were plenty, staff was very friendly, and our stay was great. We needed a room at the last minute as we didn't expect to be in town and it worked out very well, including being able to bring our bet (even for the additional fee it was worth it).
Comment from Hotel Management
Jul 6, 2017 by BHarrison, Hotel Management
We were so pleased you had a great stay with us at the Quality Hotel Burlington. We hope to see you back soon! Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Convenient place to stay

Posted Jun 28, 2017
Pros: location, breakfast included,
Location: For our purposes this location was great; a little inconvenient in that we could not easily access the hotel when coming from the lake side
We needed to be in Burlington for the better part of a week and this was a great place and location for our needs
Comment from Hotel Management
Jun 29, 2017 by BHarrison, Hotel Management
Thank you for choosing the Quality Hotel Burlington for your accommodation needs. We were pleased to hear that you enjoyed your stay and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and a good price.

Posted May 31, 2017
Pros: Salt water pool
Cons: The bathroom was very small. A little more space would have been nice!
The Quality hotel was convenient to the highway and had a pool. The facility was quiet and breakfast was good. Staff was friendly and we enjoyed our stay. Thanks.
Comment from Hotel Management
Jun 6, 2017 by BHarrison, Hotel Management
Thank you for choosing the Quality Hotel Burlington! We look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access off the highway and a restaurant there

Posted May 22, 2017
Pros: Nice appearance and well laid out.
It was an enjoyable night and the breakfast was very good. Fresh fruit, great scrambled eggs and much more.
Comment from Hotel Management
May 24, 2017 by BHarrison, Hotel Management
Thank you for your kind words. We are so pleased you enjoyed our complimentary hot breakfast. We look forward to your next visit.
1 out of 5
by A verified traveler

Room had perfume smell was rented out to some one

Posted May 10, 2017
Cons: lot of things.
Room was rented short term to some one?? perfume smell in sheets and mattress.I was allergeic all night.Mattress was sunk completely on my upper half. was higher close to feet.Horrible experience. Fell a sleep at 4 in the morning. I know why they don't ask how was your stay when you check out.Terrible.they won't change worn out mattress? Not going there again.
5 out of 5
Recommended
for Families
by A verified traveler from SW Michigan

Nice hotel easy access to highway

Posted May 2, 2017
Pros: Felt safe, listened to, treated courteously. Newer features like sensor key cards, and rainfall shower head option.
Cons: The threshold into the rooms can be a trip hazard, and the space around the room doors lets in hallway conversations.
Location: Just passing through, although did take advantage of proximity by going to see Niagara Falls again.
No highway noise to speak of. Newer accommodations, nice pool. Only one elevator so luggage handling easiest through front door stairs or ramp. Complimentary breakfast impressive. Nearest restaurant very good but pricey. Staff, especially Matthew, went out of their way to assist with personal computer connection problems, assisting with currency exchange rates, and booking a room on return trip.
Comment from Hotel Management
May 3, 2017 by BHarrison, Hotel Management
Thank you for your detailed response regarding your stay at the Quality Hotel Burlington. We appreciate hearing your honest and helpful feedback. We will share your comments with Matthew and we look forward to your trip back!