Excellent staff let down by premises
Posted Jun 2, 2015
A big thank you to Mabrouka, Mehdi, Raouf, Anis, chefs and waiters who made our stay worthwhile. May you all be prosperous.
Very disappointed with manager, animation crew who never bothered to talk to us because we didn't fit the "tourist look" as we are not white and I was fully covered in my hijab. My 6 yr old boy was even shunned shame on you!!!
Mabrouka the lovely cleaning lady who worked tirelessly from mroning to evening made sure our room was always superb and we even noticed the difference when she was off as whoever took over didn't even bother TO MAKE THE BED. Don't get fooled with reviews if one is used to 4/ 5*. Always ask for rooms on the 4th or 5th floor. I ended up with a terrible back ache on the first night as was placed on the 3rd floor terrible and haggard room. Unfortunately checked out early for a better hotel, but our heart and love goes all out to the hardworking cleaning lady- Mabrouka, Raouf and Mehdi the face of the hotel, Anis who bothered to talk to us and organised trips and the chefs and waiters.
Guissip the manager and animation crew you were a flop and paying customers don't deserve to be discriminated. You are there to serve all and not to pick and choose according to colour or creed.