Ratings based on 937 Verified Reviews

3.4 out of 5
75% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Russell

Decent Hostel

Posted Jun 2, 2017 on Hotels
Stayed in May as part of a stag do and it ticked most the boxes for this type of stay. Stayed in the twin rooms which were fine for the price paid. No-one in our party had any complaints about this hostel. It does look a little worn in places but always seemed to be kept in a clean condition. The only major disadvantage this place has is that I did see long queues for people checking in, although we actually arrived quite late at night and had hardly any wait at all. It does also take ages to get served at the lobby bar. There's also not much in the way of shops, bars etc in immediate vicinity but Berliner Tor train station is less than 5 minutes walk away where you can head anywhere in the city very quickly. Would stay again.
2 out of 5
by wagdy

This traveler left a rating score only Posted May 20, 2017 on Hotels
1 out of 5
by Brittney

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Family trip

Posted Apr 15, 2017
Pros: Locality is very good with the tube station nearby getting you everywhere. Nice shower with a decent head. Superb quality breakfast.
Cons: More staff in general, better access to cleaning in the time of need.
The location is great. There is public transport nearby that gets you everywhere. The room was basic but adequate with a super shower. As a hostel it can be noisy. The staff is few and far between with long queues at reception and some waits at the bar. The cleaning is haphazard and appears to have been subcontracted. The breakfast is superb although can be a scrum. Our son was sick and reception was unable to offer us someone to help clean or even supply us with a mop and bucket to do it ourselves. The cleaners did not come round the next day either and reception again was not very helpful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 3, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Great value family room with access to kitchen

Posted Jan 8, 2017
Great rooms for a young family (en suite with 2 singles and a bunk bed), 24 HR reception, great buffet breakfast available and access to a guest kitchen which is ideal if you have a child with specific dietary requirements.
3 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
overall the hostel is spacious but looks slightly outdated. internet is very slow. staff are very friendly but often very busy in the evening as there's only one staff on duty.
2 out of 5
by A verified traveler

Poor Hotel with very bad service

Posted Sep 20, 2016 on Hotels
very bad stay. its not a hotel but its actually a hostel with thousands of student. Lobby is full at any time and even if you have to ask any questions at reception, you have to wait for half an hour because of such a big queque. Staff is inadequate. Absolutely no service and even the house keeping is not there. No towels, no bed sheets and no toiletries. Absoutely not suitable for family.
4 out of 5
by A verified traveler from Oldham

Friendly Place

Posted Sep 11, 2016 on Hotels
I've stayed here before. Its a good hotel just next to Hamburg Berliner Tor U-Bahn/S-Bahn station. I will probably stay here next time. The room was basic but clean. The staff were very friendly.
3 out of 5
Recommended
for Students
by A verified traveler from Abu Dhabi

Posted Jul 21, 2016
the place is okay. Got in the room and found all beds occupied, It wasn't clear with a number which bed was supposed to be mine. found an insect on the bed.