Ratings based on 620 Verified Reviews

3.8 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Essex

Handy for Hammersmith Apollo

Posted Oct 10, 2017
Very small room. Grumpy receptionist on arrival. Clean,comfy bed.
3 out of 5
by A verified traveler from Leeds, UK

Small rooms

Posted Oct 5, 2017
Pros: The WiFi signal was good but I could not get it to work with my iPad.
Cons: Better pillows. I had to sleep on 3 before I could get comfortable..
Location: There is loots around Hammersmith. Plenty of restaurants and shops.
The hotel overall was not bad, but the rooms where small then I imagined. The only window I had was in the ceiling.
3 out of 5
by A verified traveler

Small

Posted Sep 21, 2017
To be fair, the room and hotel were clean, it had a lift and the staff was pleasant. The room was very very small, even for Europe standards. And the area did not seem to be great after dark. We only stayed the one night due to missed train arriving after 9pm. Only KFC next door for any close food. Closest tube/taxi about 6 blocks away.
2 out of 5
by A verified traveler from Brighton

Hotel Hammersmith

Posted Sep 6, 2017
No restaurant and only fast food nearby. Dreadful room with AC you couldn't control Reception doubles as the bar and grossly understaffed generally
Comment from Hotel Management
Sep 11, 2017 by r, Hotel Management
Dear guest Thank you for your feedback. regards, Ronnie Cherian, GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
The room was small but had the amenities I required and the bed was very comfortable. The only issue I had was the initial schock of not having a window. There was a skylight that could be opened and closed and had a blind, all electronically controlled. The bed was comfortable and the bathroom was one of the best I've experienced during my 4 week stay in UK for business. The neighbourhood is pleasant and it's two blocks away from the tube station with more than one choice of tube lines to get into central London (Piccadilly and District lines).
Comment from Hotel Management
Jul 22, 2017 by Ronnie, Hotel Management
Dear Guest Thank you for yoiur feedback but unfortunately since the hotel is a conversion from an office block the room without a window have a skylight o bring in natural light into the room. Most importantly I am so pleased that you enjoyed your stay and look forward to welcoming you back. Regards, Ronnie Cherian, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from South West

Great value.

Posted Jul 13, 2017
Comfortable clean room with all the facilities. Helpful friendly staff and breakfast included was a nice touch.
Comment from Hotel Management
Jul 22, 2017 by Ron, Hotel Management
Dear Guest Thank you for your feedback and look forward to welcoming you back. Regards, Ronnie Cherian, General Manager
4 out of 5
by A verified traveler

Front desk service very good

Posted Jul 13, 2017 on Hotels
The people in the front desk were very helpful. Rooms are very small and no so clean. Beds and pillows have bad odors. They tried yo fix the problem with fresh linens but did not work. The area is nice and transportation system is walking distsnce
Comment from Hotel Management
Jul 26, 2017
Dear Guest Thank you for your review and we will do our utmost to implement the suggestions you made. Regards, Ronnie Cherian, General Manager
2 out of 5
by A verified traveler

Mediocre

Posted Jul 4, 2017
Pros: Location
Cons: Cleanliness, size of bathroom.
Location: Shopping, walk on the river
Close to Hammersmith tube station and many amenities, comfortable bed. The bathrooms are extremely small and the rooms smell damp and were not thoroughly cleaned.
Comment from Hotel Management
Jul 22, 2017 by Ron, Hotel Management
Dear Guest Thank you for your feedback and points raised will be actioned. Regards, Ronnie Cherian, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Good location, nice room, great staffs.

Posted Jul 4, 2017
Location is 3-5mins walk from Hammersmith station. Foods are variety to choose. Room is not too small and comfort. Sadly, no refrigerator. Breakfast is good. Staffs are very helpful and good service mind.
Comment from Hotel Management
Jul 22, 2017 by Ronnie, Hotel Management
Dear Guest Thank you for your feedback and on behalf of the team we look forward to welcoming you back Regards, Ronnie Cherian, General Manager
4 out of 5
by David

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017
Dear guest Thank you for your review Ronnie Cherian