Ratings based on 649 Verified Reviews

3.8 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic value and position

Posted Jan 7, 2018
Excellent would definitely stay again. Top value indeed.
Comment from Hotel Management
Jan 8, 2018 by Ron, Hotel Management
Dear guest Thank you for your wonderful feedback and glad you enjoyed your stay with us. regards, Ronnie
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Dec 27, 2017
Hotel staff were nice the room was okay but very small but cosy the facilities where okay but the cleanliness could’ve been a bit more better!
Comment from Hotel Management
Dec 28, 2017 by Ron, Hotel Management
Dear guest Thank you for your feedback and rest assured I will action the point that you raised. regards, Ronnie
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful staff and great breakfast

Posted Dec 6, 2017
Bed tiny for a double and sink was leaking front the bottom but a quite hotel with great staff. Rooms and linen very clean
Comment from Hotel Management
Dec 6, 2017 by Ron, Hotel Management
Dear Guest Thank you for your feedback and this is the only way we can improve. Regards Connie
4 out of 5
Recommended
for Everyone
by A verified traveler from ipswicb

hotel was great!!!

Posted Dec 5, 2017
This hotel is perfect if your going to Hammersmith Apollo it's a 5-10 minute walk from the Apollo and the tube station. It's based along Hammersmith high street surrounded by lots of resturants and shops. The hotel was great!! For 70 a night you got a spacious contemporary room, tv, nice shower, heated bathroom flooring, heated room, lots of clean towels and toiletries and tea and coffee and breakfast was included! was really impressed would definatly stay here again!!!
Comment from Hotel Management
Dec 6, 2017 by Ron, Hotel Management
Dear Guest thank you for your review and i am glad you enjoyed your stay with us. Regards ronnie
1 out of 5
by A verified traveler from England

Poor standards from a Best Western

Posted Dec 4, 2017
Pros: Looked nice and the breakfast was pretty good
Cons: Everything about the room we stayed in
Location: Location hidden behind scaffolding took us 10mins to find it when stood outside
Heating was broken in the room so as it was the 1st December it was freezing. Requested an extra quilt and was provided with a bed runner???????. Spare pillows had one pillow case on out of two pillows and the one that did had pubic hair on it. The bathroom had a hole in the ceiling as they had been trying to fix the heating unit stored in the ceiling for two weeks I was told after I complained. Finally, the smoke detector in the room had a plastic bag covering it as someone had obviously been vaping or smoking in the room prior to our stay and the cleaners hadn't spotted it. Thoroughly disappointing and only given a 50% refund.
Comment from Hotel Management
Dec 7, 2017 by Ron, Hotel Management
Dear Guest I know we have already been in touch and I have also refunded with apologies. Regards
3 out of 5
by A verified traveler from london

Nice hotel but needs repairs

Posted Nov 26, 2017
Room was nice enough but light fitting was falling out of the ceiling and the shower head was falling out the roof and a cracked and wobbly floor tile in bathroom was annoying. Staff were good and the price is good. Breakfast was ok too. Very good location for tube links
Comment from Hotel Management
Nov 27, 2017 by Ron, Hotel Management
Dear Guest Thank you and I am glad you enjoyed your stay with us. regards, Ronnie
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, USA

Nice hotel close to Hammersmith station

Posted Nov 16, 2017
Room is too small, but overall it was good stay. Checked in at 11pm and that wasn’t a problem. Breakfast was nice.
Comment from Hotel Management
Nov 17, 2017 by Ron, Hotel Management
Dear Guest Thank you for your feedback and I am pleased that you enjoyed your stay with us. Regards, Ronnie
4 out of 5
Recommended
for Everyone
by A verified traveler from weymouth dorset

Nice hotel

Posted Nov 15, 2017
Nice hotel close to the tube station and very nice staff great for a few nights stay if your exploring London.
Comment from Hotel Management
Nov 17, 2017 by Ron, Hotel Management
Dear Guest thank you for your feedback especially the one relating to the staff. Look forward to hopefully welcoming you back in the future. regards, Ronnie
3 out of 5
by A verified traveler from Newcastle

Hammersmith Apollo

Posted Oct 31, 2017
Pros: Staff were very friendly, very good continental breakfast included.
Cons: Hotel to review room allocation and take into consideration allocating suitable accommodation re. party size and age.
Location: Other than Hammersmith Apollo, nothing much, however, you are on a pretty central line for the tube
Family of 3 (myself, husband and 12 year old daughter) stayed here as it was close to a concert venue. Surrounding area ok, although the smell from KFC may be off-putting to some. Our room was on the 3rd floor (attic room) and it was absolutely tiny (with a chair/camp bed for my daughter). Clean and tidy though, just minute and not in the best of areas.
Comment from Hotel Management
Nov 3, 2017 by Ron, Hotel Management
Dear guest Thank you for your feedback and glad you enjoyed your stay with us Regards Ronnie
3 out of 5
Recommended
for Everyone
by A verified traveler from south wales

Posted Oct 23, 2017
Nice hotel close to hammersmith apollo. Is not a 4 star hotel. 3 Star yes. Staff friendly room clean. Facilities do not warrant 4 star rating. No proper bar and no restaurant
Comment from Hotel Management
Nov 8, 2017 by Ron, Hotel Management
Dear Guest thanks for the feedback and glad you enjoyed your stay with us. Regards, Ronnie