Ratings based on 1,281 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Other
by A verified traveler from San Francisco, CA

Average but has potential

Posted Nov 11, 2017
Pros: Proximity to Stamford Bridge and price
Cons: The bathroom is poorly designed and outdated. The hotel security is poorly coordinated. The concierge WILL NOT accept tickets bought by third parties.
Location: Right next to Stamford Bridge and Chelsea FC.
The room was incredibly average and the bathroom was so poorly designed with the toilet paper holder RIGHT NEXT TO THE SHOWER?! c'mon man. And the worst part of my stay was having to make my way through stadium security with a game day ticket once and then having to be questioned BY THREE HOTEL SECURITY PERSONNEL just to get to my room. Oh, and btw, the hotel WILL NOT accept any Stubhub tickets delivered to the hotel IN YOUR NAME. How reasonable is it that you are staying at club hotel but you cannot receive tickets NOT DIRECTLY PURCHASED from them?!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton. E Sussex

Nice Hotel on Fulham Broadway

Posted Nov 3, 2017
Pros: Value for money and location.
Cons: not a lot, the Frankies restaurant outside is pretty bland but lots of other places around in short walking distance.
Location: Easy to get into central london or out to Heathrow. Close to visit restaurants, bars and clubs
Came back again, excellent place close to Chelsea FC. Staff were excellent, hotel is very clean and underground very short walk away
Comment from Hotel Management
Nov 10, 2017 by Mostafa Ahmed , Hotel Management
Dear Noel, Thank you very much for your lovely review. We are pleased that you had a pleasant stay with us. We are pleased that you found our staff to be very helpful and our location to be convenient. We look forward to welcoming you back again in the future. Kind regards, Mostafa Ahmed
5 out of 5
Recommended
for Everyone
by A verified traveler from Plovdiv Bulgaria

Posted Oct 31, 2017
Great stay, lovely clean room, the staff were all welcoming and pleasant. Very comfortablebed and robes, food is also good.
Comment from Hotel Management
Nov 1, 2017 by Mostafa Ahmed , Hotel Management
Dear Nevana, Thank you for you lovely review. We look forward to welcoming you back in the near future. Sincere regards, Mostafa
3 out of 5
Recommended
for Everyone
by A verified traveler from south coast, uk

Slightly disappointed for the price

Posted Oct 23, 2017
Despite the very late check in, staff were very pleasant, efficient and helpful. The room was fine once the location of all the light switches was discovered - two were on the headboard, hidden by pillows. The toilet smelt musty / stale, there were old holes in some tiles, and covers missing from the shower rail holder - 404 Breakfast was the usual spread, vouchers available the night before made it cheaper which was nice, but the staff seemed more interested in gossiping, than collecting the dirty dishes when done. Check out was quick and efficient. Booking direct with the hotel may have been cheaper based on my booking reminder.
Comment from Hotel Management
Nov 1, 2017 by Mostafa Ahmed , Hotel Management
Dear Guest, thank you for your feedback and I will make sure of passing your comments to the relevant department to improve the level of service to the perfection. We look forward to welcoming you back in the future. Kind regards, Mostafa Ahmed
4 out of 5
Recommended
for Couples
by A verified traveler from Perth Western Australia

Convenient to a city visitor

Posted Oct 21, 2017
Pros: The staff were most obliging and nothing appeared to be too much trouble.
Cons: Carpets had an odour in passages
Location: Good location close to the underground and with many shops nearby.
The hotel staff were particularly helpful and very efficient. The hotel was a little tired and could do with cleaning/replacement of carpets particularly in the corridor area. Otherwise it was a particularly convenient hotel. I was also particularly pleased to see security monitoring all those entering the area including ourselves. i would definitely stay here again.
Comment from Hotel Management
Nov 1, 2017 by Mostafa Ahmed , Hotel Management
Dear Guest, Thank you for your lovely feedback. We look forward to welcoming you in the future. Sincere regards, Mostafa
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida USA

Great Hotel next to Stamford Bridge Stadium

Posted Oct 9, 2017
Pros: Everything related to this hotel is top notch. The front staff was very friendly and accommodating and the bartenders on the 2nd floor were amazing!
Cons: Absolutely nothing!
Location: Fantastic location next to The Stamford Bridge where Chelsea FC plays. Everything is within walking distance...Metro, market, pubs, post and banks!
From the moment we arrived it was nothing but a fantastic stay! Thank you to all of the staff at the hotel. Especially Selam and Klaudia our bartenders on the second floor. Very clean, quiet and modern with a welcome feel. I felt like I was coming home after a day out in London. Such a great neighborhood that you don't ever have to really leave.
Comment from Hotel Management
Oct 11, 2017 by Justin, Hotel Management
Dear Gary, Thank you for your visit and feedback on your recent stay with us at the Millennium and Copthorne Hotels at Chelsea Football Club. It's great to read that you enjoyed your stay and that the team made you welcome. I will share your feedback with the Team with special mention to the members you have made special mention to. We hope to welcome you back in the near future. Kind regards Justin
4 out of 5
Recommended
for Everyone
by A verified traveler from Inverness

Good hotel near transport links and amenities

Posted Oct 9, 2017
Pros: The location and the price
Cons: Better room cleaning. Make the beds properly and I found an earning on the floor so it hadn't been vacuumed before our arrival.
Location: Near a tube station and a shopping centre. Good places to eat nearby, Perfect for Chelsea home games as attached to their grounds.
This was a lovely hotel next to really good transport links and great places to eat. We went for the NFL London games and everything was easy to get to. There was a lovely sports bar/restaurant next door that played the NFL highlights for all the fans in that night. The only downside of the stay was that our room looked directly onto a brick wall so no view at all and after my first night the duvet and pillows were straightened on the bed but they had not made the bed beneath that. Another minor inconvenience was having our bags checked thoroughly by security before getting into the hotel as there was a Chelsea game on the next night.
Comment from Hotel Management
Oct 11, 2017 by Justin, Hotel Management
Dear Chris, Thank you for your feedback on your stay at the Millennium and Copthorne Hotels at Chelsea Football Club. Sorry for the oversight, I will share your feedback with the team to ensure such details are not missed in the future. I truly hope you enjoyed your stay with us and that you will visit us again soon in the future. Kind regards Jusitn
4 out of 5
Recommended
for Everyone
by A verified traveler from england

A comfortable night in a great location

Posted Sep 28, 2017
Staff were efficient and friendly. The trim was spacious and well enough equipped, although I’ve deducted one point for having those awful wall mounted hairdryers. Overall the room was very clean, although a tie had been left on the luggage rack - it did blend in very well though so I can see how it got missed. Overall this is a location which has very few reasonably priced hotels, but this one did a good job.
Comment from Hotel Management
Oct 7, 2017 by Justin, Hotel Management
Thank you for your review. I apologise for the oversight with the tie, this has been noted with Housekeeping. If when you are next with us you would prefer a more usual hairdryer, please ask, they are available from Housekeeping. Kind regards Justin
2 out of 5
by A verified traveler

Disappointed for a 4 star hotel

Posted Sep 6, 2017
The bed mattress, sheets and pillows was terrible and very uncomfortable. I expected something s lot better for a 4 star hotel.
Comment from Hotel Management
Sep 10, 2017 by Ahmad, Hotel Management
Dear Guest, Thank you for your valued feedback. We are sorry to see that your stay with us has not met your expectations and we will make sure to pass on your input to the relevant departments. We do have our rooms fitted with high quality beds and furniture according to our many positive reviews. We hope that you will be staying with us again soon in the near future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from DRC

Very nice hotel close the Chelsea stadium and metr

Posted Sep 4, 2017
Fantastic I never regretted anything. Ask staff for direction they give you perfect one that you can't miss your way
Comment from Hotel Management
Sep 5, 2017 by Mostafa Ahmed , Hotel Management
Dear Mohammed, Thank you for your lovely review. We are pleased that you had a fantastic stay with us. it is always pleasing to hear from our valued guests that our staff appear to be helpful and friendly. We look forward to welcoming you back in the future. Kind regards, Mostafa Ahmed