Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
67% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

So So

Posted May 31, 2016
Got in the room, it was clean. The next day after spending all day at the ball parks watching the grandson play ball, we could not get back into our room. Our card keys did not work. upon going to the office to see what the problem was, it seemed the girl that checked us in had coded our room key cards for only one night instead of 2 nights, and she had done this to several other people also. then the machine that coded the cards stopped working. So we are sitting in the lobby for 30 minutes while the staff tries to figure out how to make the machine work to give us our keys back. After finally getting our keys back we were able to enter our room and found that the room had been entered by housekeeping and they had replaced the towels, and that was it. The coffee pot still had the coffee filter in it. No new coffee packets had been replaced. The trash can still had items in it, the bed had not been made. these are things that are done every day in other hotels that I stay in, and I travel a lot. Overall, kinda disappointed in the service and maintenance of the hotel.
1 out of 5
by nancy from Missouri

Terrible hotel !!!!!!!

Posted May 31, 2016 on Hotels
We stayed there for 3 nights , the first night I tried to take shower and the drain is tub backed up and had 4" of water in tub while showering , with the drain so slow all the filth from showering just settles to bottom of tub until next guy showers and stirs it up again , very gross !! So I complained to front desk the next morning, left for day and when I came back no one could tell me if they fixed the drain , not to mention housekeeping didn't make beds nor take trash from cans, so they moved me to another room . Before I could even move to next room I had to let a gentlemen in to make sure I didn't steal the tv .. Really !! And he also asked my wife to collect all the trash from the cans before me moved to next room . ( no we didn't get the trash ) the next room was not any better, tub drain even worse in next room . When we got back to hotel on day two housekeeping made our beds but only left us one towel for a family of 3 .. Ugh , and we did find 2 cockroaches in our rooms also . The pool was flooded with little kids during day but at night they are no where to be found, obviously the Kids were not staying at hotel must have been friend and family of staff . What a terrible hotel I will stay clear of that place ,
5 out of 5
by Rennie

This traveler left a rating score only Posted Apr 17, 2016 on Hotels
5 out of 5
by A verified traveler from Hammond, Louisiana

Totally loved the room

Posted Apr 7, 2016
Pros: The room was unbelievable
Cons: The beds could use a little updating. Beds were comfortable but they did squeak when getting in and out. This was a small problem.
Location: Location was great. Mall across the street with plenty of food selections in area.
Loved the room setup. This room was not what I expected for the price I paid. Two A/C units, two TVs and a separate room for couch. Loved the flooring. NO CARPET!!
4 out of 5
by William from Bessemer, AL

Best Western

Posted Apr 6, 2016 on Hotels
Great stay
2 out of 5
by Ann from Lafayette, Louisiana

Sad Situation

Posted Mar 30, 2016 on Hotels
We reserved Two rooms for 3 adults and 4 children. The adjourning rooms were fine for sleeping. After One person used the bathroom in one of the rooms, when it closed it Locked. Even though the guy at the front desk tried Three different times to unlock the bathroom door, he could not do it. He thought it was broken. All seven of us had to use one bathroom. The maintance man could not come until the next morning! The next morning I asked for one of the rooms to be comped or at least a huge discount. The manager had to call us back. When she called she didn't think it was a big deal because we had the use of a bathroom next door. I mentioned to her that we had a 2-year old and 3-year old with us and if one of them would have been locked in the bathroom that the Entire Door would have come off the hinges to get my grandchild out of the bathroom. Her resolution was a whopping 15% off the room. She was Rude and unprofessional. I will Never stay in the Best Western in Hammond again!
4 out of 5
by Robert E. from Fresno TX

Posted Mar 28, 2016 on Hotels
The comfort of the bed and pillows were exceptional. There were sufficient amenities i.e., a mini fridge and dining table that met our particular needs. We found the front lobby staff to be cheerful and courteous. The full hot breakfast was great and the coffee was brewed to perfection.
3 out of 5
by A verified traveler

Good room, good value, very poor access from road.

Posted Mar 22, 2016 on Hotels
Would not stay again because of very poor, dangerous access from main road. Otherwise very good value.
5 out of 5
by A verified traveler from Alabama

Quit hotel near mall

Posted Mar 21, 2016 on CheapTickets
My stay was awesome the ladies at the front desk checked me in quickly with no problems. my room was excellent it was very clean and the decor was great especially the hardwood floors.
4 out of 5
by A verified traveler

easy on, easy off

Posted Mar 19, 2016
Good shelter in the storm. Unexpected stopover. Good quality. Very satisfied.