Filthy outside entrance motel/hotel
Posted Mar 5, 2017
I never write any reviews. No matter how good or bad but we suffered such an injustice with this lodging stay, I had to say something to prevent others from making the mistake of staying here. This hotel had great ratIng but the room was filthy and another fun fact this was an outside access hotel... like a motel but there was no mention or photos advising this. I took photo's of the dead bugs, cockwebs in the doorway, used tissue behind the center table from the previous guest, hair and stains on both beds. We were advised there was no cleaning staff available until the next morning and they gave us clean sheets. When the morning came on 2/25/17 around 9:30a the hotel staff came around to each room advising the hotel was closing due to a sewage back up. We had to pack up our things and find another hotel for the next 3 days of our stay... on Mardi Gras weekend. Then because hotels rooms were so scares we had to pack all of our things nightly and shuffle between three different hotels, because of the backup of sewage at the best western. There was no "walk the guest" compensation.... nothing but a wham bam thank you mam. We spent the entire morning 2/25/17 attempt to find other hotels for our stay because your hotel was closing because of the sewage backup so overwhelming, they didn't even help us find alternative lodging. The hotel manager response was simply no action
Comment from Hotel Management
Mar 7, 2017 by Jason Russell, Hotel Management
Again, I do apologize for the issues we experienced. The safety of our guests was paramount and we couldn't allow our guests to stay while we had the water issues. I do apologize for the cleanliness issues you experienced and also for the fact that you were not aware that we had outside access to our rooms. I know that no apology will make up for the issues you had, but I do apologize.
Jason Russell, Asst. General Manager, Best Western Northpark Inn