Ratings based on 146 Verified Reviews

4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Stuck in filth for a week!

Posted Sep 25, 2017
Pros: location
Cons: everything
Location: lots of things
Walked in to a room smelling of mold and mildew! Laid done in a bed of damp sheets and blankets. Floor was dirty little black things here and there that gave me a bed bug scare. The walls were smeared with food. There was still food in the mini fridge. remote was sticky. Microwave stand was broken. Rusty bottle opener screwed to the door frame. Only one cup of coffee provided a day. When I complained I was told because I booked with expedia they could do nothing for me, no refunds or discounts. Instead I was offered a sandwich and some deodorizer spray. The sandwich was dry and the spray never came. I was stuck in filth for a week.
Comment from Hotel Management
Oct 2, 2017 by Shell W- General Manager, Hotel Management
Greetings, Thank you for taking the time to review your hotel. I sincerely apologize that your stay was not well. We are a dated hotel with a renovation due, but what we cannot control, we make up in keeping our hotel as clean as possible. I have forwarded your comments to our staff to prevent this moving forward.
5 out of 5
by Samantha J from Hammond, Indiana

Relaxing Stay

Posted Jul 23, 2017 on Hotels
It was wonderful...but no complimentary breakfast.
Comment from Hotel Management
Jul 28, 2017
Samantha, Thank you for reviewing your recent stay. We're pleased to know you enjoyed your overall visit, and we hope to welcome you back again!
5 out of 5
by Amanda

Great Customer Service!

Posted Jul 21, 2017 on Hotels
Great customer service! Excellent folks working the front desk.
Comment from Hotel Management
Jul 24, 2017
Amanda, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We'd love to welcome you back again!
5 out of 5
by Kelly A

Nice room in a convenient location.

Posted Jun 21, 2017 on Hotels
Very nice room in a convenient location. The beds and pillows were very comfortable and the room had a very nice bathroom. Air conditioning worked well. Location was close to restaurants and gas stations which was nice.
Comment from Hotel Management
Jun 22, 2017
Kelly, Thank you for taking the time to review your recent stay with us. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Hammond area again.
2 out of 5
by A verified traveler from Vashon, WA

Poor quality Courtyard in hotel park near Gary, IN

Posted Apr 5, 2017
Pros: Leaving it.
Cons: Keep the restaurant open, or advise otherwise. Close pool, which must be expensive to maintain. No way to upgrade building.
Location: Off freeway, nothing nearby except chains.
Unexpectedly cheap construction for a Courtyard, a normally middle tier business line. Restaurant closed without notice, room noisy, site depressing. Staff cheerful.
Comment from Hotel Management
May 1, 2017 by Shelli W. General Manager, Hotel Management
Hello John, Thanks for taking the time to review our hotel. We appreciate the feedback. We apologize that our evening restaurant was closed during your stay. We did some deep cleaning that night due to the extremely low occupancy. If your in the area next time, please feel free to stop by the front desk as we have lists of several restaurants that deliver as well as some great dine-in.
5 out of 5
by William

Agreeable

Posted Apr 3, 2017 on Hotels
Everything was agreeable.
Comment from Hotel Management
Apr 6, 2017
William, Thank you for your 5 star review! We hope to welcome you back again on future visits to the Hammond area.
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Just Okay

Posted Mar 7, 2017
Experience could have been better, but there was a horrible mildew smell in the room. The manager came and sprayed but it came back after a couple of hours. There were also stains on the sofa. The bed was comfortable and room quite spacious. The staff acted quickly to resolve our concerns. Breakfast was good as well.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you very much for staying with us, and for sharing the details of your visit. Our culture is to ensure that we exceed our guests expectations, and we are all very disappointed that we did not do so on this occasion. I have shared your review with my colleagues, so that we can address opportunities. I am pleased to know that despite the issues, our staff was helpful and you enjoyed our breakfast. We hope to have the chance to welcome you back for a five star experience in the future.
4 out of 5
by Roberto

Posted Feb 25, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Roberto, Thank you for the four star review. We hope to welcome you back again for an exceptional experience!
5 out of 5
by nick

Greatvisit but 30 min drive to casino w no shuttle

Posted Feb 13, 2017 on Hotels
Super Comfy king bed, tucked away in a nice little area, only downfall is 30 min drive to horseshoe casino, website said 5 miles! Clean and staff was friendly!!!!
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Hello Nick, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest, and we welcome you back to visit us whenever you're back in the Hammond area!
5 out of 5
by Gloria

Great family Fun!!!

Posted Feb 6, 2017 on Hotels
Tammi was absolutely amazing!!! She works starbucks counter!!!!! She was full of life!!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Gloria, Thank you for taking the time to share your detailed feedback with us. It was great hearing that Tammi had a positive impact on your stay. We will be sure to share your comments with her!