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Reviews of Residence Inn by Marriott New Orleans Covington/North Shore

3 out of 5
Residence Inn by Marriott New Orleans Covington/North Shore
101 Park Place Blvd., Covington, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 254 out of 379 reviews" "
Rating 8 - Good. 76 out of 379 reviews" "
Rating 6 - Okay. 20 out of 379 reviews" "
Rating 4 - Poor. 14 out of 379 reviews" "
Rating 2 - Terrible. 15 out of 379 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed in a 2 bedroom suite. Loved that there were 2 bathrooms. The ice maker in the freezer was very nice. Staff was always helpful and friendly. Food was wonderful, fresh and tasty. The only downfall was the fact that the furniture, table and desk were badly scratched. The chairs to the table, the couch and the run were very stained. The couch was very uncomfortable, like sitting in a hole you couldn't get out of. We would definately stay again, just a few blocks from family, restaurants, stores and more.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tonie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable & room was very clean. Would stay again.
Stayed 1 night in Mar 2024

4/10 Poor

Lois

Traveled with partner
Looks nice in some areas but the rooms are very dated and worn. For the price they ask, I expect better. To add to that, they double charged for the room.. online cc and then a mix up on their part when we went to Check in because the agent put the reservation in someone else’s name ( yet got the cc info right!) So in order to have a room, I had to get another in my name and pay the price. Figured it would be easy to e plain the mistake to corporate. But no, I’d read they are getting very good at double charges. Make sure you check and recheck that they have it right. I am in correspondence with corporate and believe me, they will not refund your money. Their mistake but my loss. I dont think so. Mr. Marriott took pride in what he had started… he’s rolling over in his grave now. Too many others to choose from now.
Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rafael, Worcester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, heated pool, great patio for BBQ and entertaining group.
Stayed 2 nights in Feb 2024

6/10 Okay

nneka

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Upon late arrival the check in processing was quick and friendly. Went to room as soon as door was open it smelled like a smokers room. The bed white bed linen had stains. Front desk was notified twice sheets were never changed. You must have your own transportation because hotel is not conveniently located close to airport and transportation is hard to find if you have an early morning flight to catch.
Stayed 2 nights in Jan 2024

2/10 Terrible

Andy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
Not a good experience at all! AC unit sounded like a 737 was taking off every 20 minutes. It only stayed running for 2 minutes and turned off. I found blood droplets in the shower! Silverware wasn’t cleaned properly. Pet deposit is a bait and switch. Hotels.com said pet friendly. I’d be pet friendly too if got to charge $150 for a dog.(this is my fault since I didn’t read the legal document the hotel gave me to sign.) I’m sure the room isn’t being cleaned properly after my 4 legged friend stayed the night.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MARIA

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Everything was very nice

10/10 Excellent

Kasey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently and love it! We love having a full kitchen and living area since we’re always there for a week at a time.
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Will Stay Again!
Love the full size refrigerator in the room. Very clean and staff was very friendly. Will definitely stay again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2023

8/10 Good

Michael

Traveled with family
Very nice accommodations. Rooms are spacious. Only reason I didn’t give 5 stars is because there was heavy dust on sections of the wall behind one of the bedroom doors. Looked like it hadn’t been cleaned in months. Otherwise the rest of the rooms were clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
The staff was very friendly and spoke to you every time you came and left. Great location and convenient to go anywhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & clean. Friendly front desk staff and.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Absolutely wonderful :staff room facilities location
Stayed 1 night in Oct 2023

2/10 Terrible

jane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thought the room was very outdated , did not Have shampoo, Kleenex ink pen or note pad. Was not happy with the room
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is nice, clean, and the staff was friendly. Overall experience was positive, and I will come back next time that I am here.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing not to like
This was an overnight stop on a road trip and it reminded me of why I love Residence Inn. Clean, comfortable, spacious rooms, great breakfast. This hotel was a short distance to Mandeville, which is an absolute don't miss, lovely little town on the lake with very few lodging options. The location of the Residence Inn was easy to get to Mandeville, historic Covington, and the highway.
Dinner lakefront in Mandeville
Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2023

6/10 Okay

Marcos

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff very organized
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed for girls weekend
Stayed 1 night in May 2023

10/10 Excellent

BRANDY

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Jul 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Nancy, Corinth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give it a five except for the bathroom door would not shut all the way. It really wasn’t a big problem for us, but it might be for other people, but it was very clean and the staff was friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Henry

Stayed 1 night in Aug 2023

4/10 Poor

Toni

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was nice, but receptionist was not friendly when checking, had an attitude. Checkin was at 1:30 with black girl
Stayed 1 night in Aug 2023

8/10 Good

NORMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice unique tables in lobby. Nice privacy
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with easy parking
Stayed 1 night in Jul 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed could have been a little softer, but service at front desk very friendly and breakfast was great!!
Stayed 1 night in Jul 2023

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The ladies at the front desk were super friendly. One recommended an excellent restaurant in the area. The room was amazing and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Staff is very helpful.
Stayed 1 night in Jul 2023

8/10 Good

Steven

Stayed 1 night in Jul 2023

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, the best
Stayed 1 night in Jul 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2023

4/10 Poor

Amber

Stayed 1 night in Jun 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff!
Stayed 1 night in Jun 2023

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Christie Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the front desk were so nice and helpful. Our room was perfect. Just wish they had more lounge chairs by the pool.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Staff is wonderful and pleasant. I will stay here again!
Stayed 5 nights in Jun 2023

2/10 Terrible

Sam

Stayed 1 night in May 2023