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Reviews of Careys Manor & Senspa

4 out of 5
Careys Manor & Senspa
Lyndhurst Road, Brockenhurst, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 121 out of 268 reviews" "
Rating 8 - Good. 92 out of 268 reviews" "
Rating 6 - Okay. 35 out of 268 reviews" "
Rating 4 - Poor. 14 out of 268 reviews" "
Rating 2 - Terrible. 6 out of 268 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024

4/10 Poor

Jamie

Traveled with partner
Stayed here a few years ago and everything was included in room rate (SPA access, cooked breakfast), there appears to be a management decision to now charge extra for these things which just feels “tight”. Personally I would rather have a more expensive room rate and ensure these items are included than pay for all these extra “add-ons”. Rooms and spa area look tired, needs overhaul and some money spent to keep property at a 4/5 star level.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian, Weybridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good size comfortable room with garden access. Breakfast was well organised and all the staff very kind and helpful.
Stayed 4 nights in Feb 2024

2/10 Terrible

Mrs Susan

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing and does not resemble the website photos. In reality the Hotel is tired and in need of refurbishment. Our room on ground floor was functional at best, 1980s styling, pillows like rocks, the bathroom very cramped and washbasin chipped & stained. No direct access to the Spa /Pool area from the hotel - you have to go outside in your thin robe to gain access. On a cold wet February day, far from ideal. Spa & pool area is dark, dingy and utterly depressing. Additional £39 for access to the slightly better area - dont bother!! Hotel staff were without exception, friendly and helpful. Breakfast buffet was plentiful, but extra cost for hot dishes. Would we return NO … would we recommend NO

8/10 Good

janice, fareham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay.
Stayed 2 nights in Jan 2024

8/10 Good

Tamsin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The French bistrot was a little overpriced for the quality of food and the interior, but apart from that it was a very pleasant stay. The hotel was quiet and easy to get to. The swimming pool, sauna, and steam room were a welcome addition without having to pay extra.
Stayed 1 night in Dec 2023

10/10 Excellent

carolyn

Stayed 1 night in Dec 2023

4/10 Poor

Tony

Stayed 1 night in Nov 2023

8/10 Good

Fiona

Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel and spa day. This is the second time I stayed in the hotel and the staff were as helpful and friendly and couldn’t do enough to help
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing stay
Friendly staff, comfy bed and a spacious garden room. Access to the spa facilities was excellent. Breakfast buffet is well stocked and good variety.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with great staff,look forward to revisiting soon.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nigel

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth your money
The hotel is very exhausted and understaffed. Our stay was very uncomfortable, and it felt like we were staying in a hostel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful, relaxing first stay.
Our room was spacious and very well equipped. All seemed clean and well maintained. As it was our first stay at Careys Manor we were not aware of the outside, patio space available on the lower floor. However we were able to leave the large juliet balcony window open all night on the first floor and enjoy the fresh air. Breakfast was delicious and staff could not have been more helpful and friendly.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Not worth the price
Felt very tired, especially the spa facilities. Definitely not worth the price paid. Our initial room was next to the spa and there was such a loud droning noise that we asked to be moved. The second room was fine but hot, with zero ventilation and an ineffectual bathroom fan.
Stayed 2 nights in Aug 2023

4/10 Poor

David

Stayed 2 nights in Aug 2023

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Room was lovely as was the breakfast. Great location too
Stayed 1 night in Aug 2023

10/10 Excellent

Stuart

Stayed 1 night in Jul 2023

8/10 Good

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay for a long weekend. The staff were friendly and attentive. The spa treatments were amazing, the food in the Thai restaurant was lovely. The only downside was the room above ours decided to be awake and stomp around above our head at 5.30am on Tuesday morning. A little more consideration for other guests would have been nice!
Stayed 3 nights in Jul 2023

8/10 Good

Neil

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom let down
Wonderful place but the bathroom was tired and needed maintenance. Drains blocked and smell given off.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay great choices of menus and resteraunt tia very good
Stayed 2 nights in Jun 2023

10/10 Excellent

Hayley

Stayed 1 night in Jun 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect setting for our mum and daughter spa trip. Staff were so friendly and helpful. Gorgeous rooms and nice selection of gins.
Stayed 1 night in May 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a nice room and parking was included so we didn’t incur any fees to park which was good. We were there for a wedding and the venue, food and service were great!
Stayed 2 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but needs an environmental thought...
It was beautifully relaxing, amazing spa massage treatment and pool area. A few updares on going a bit greener would be nice, less plastic bottles etc but thats not a slight on the hotel, its a beautiful place and super relaxing!
Stayed 2 nights in May 2023

4/10 Poor

Jeanette

Stayed 1 night in Apr 2023

8/10 Good

Miss

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for the weekend
Stayed 1 night in Jan 2023

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return again
Lovely stay and excellent service and staff brilliant Will return and have been a few times in the past. Would highly recommend the Thai restaurant, breakfasts very nice
Stayed 2 nights in Dec 2022

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar service could be improved: the bar man wasn't a bit grumpy and table clearing was lax
Stayed 1 night in Nov 2022

10/10 Excellent

Reem

Stayed 1 night in Oct 2022

6/10 Okay

Fran

Stayed 1 night in Oct 2022

10/10 Excellent

Alberto, Fulkbourn

Stayed 1 night in Sep 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend
Stayed 1 night in Sep 2022

10/10 Excellent

Neill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service from the moment we pulled up to check in. Excellent food in both the Cambium and the French restaurant. Great Spa with excellent treatments.
Stayed 2 nights in Aug 2022

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a 2 night stay at Carey’s manor it was fantastic food excellent swimming pool good cleanliness excellent staff friendly would definitely recommend this hotel to friends and family
Stayed 2 nights in Aug 2022

10/10 Excellent

Angelita

Stayed 2 nights in Aug 2022

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Stayed for a wedding, beautiful location, great venue. Hotel room was very large with super king bed. Staff were very friendly and food was amazing.
Stayed 1 night in Aug 2022

8/10 Good

Ian

Stayed 1 night in Jul 2022

6/10 Okay

Maxine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff, poor management & communication
We stayed for one night for a spa break. We rarely leave public reviews but on this occasion it feels like the only opportunity to give the hotel some feedback. From planning our trip to when we left, we experienced many episodes of miscommunication or lack of communication, confusion and small inconveniences which added up to a less than relaxing stay. There were discrepancies in the information given by the spa reception and reservations team about availability of spa treatment slots, and by the hotel and spa receptions about how we should coordinate check out/use of spa changing rooms (we had treatments booked at 10.30am on the day of check out, check out time is 11), the facial treatment did not match the online description, no information given to us that 2 out of 3 restaurants were closed on the night of our stay, no information given that the zen garden restaurant only serves a limited spa set menu at lunch and not a la carte. Pool area tired and not that clean. Could only get a dinner booking at Cambium at 9pm online. I left a message to ask if we could have an earlier table as I’m 7 months pregnant and it’s difficult to eat that late. Nobody responded. In the end, we went to the restaurant at 8.15pm. It was not busy and we were seated immediately. In the rooms, our bed base lacked a valance so the first thing we noticed was an ugly fire resistant tag. The patio chairs were dirty (clumps of moss). Staff are friendly, polite and helpful but the management is lacking.
Stayed 1 night in Jul 2022

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding from arrival until departure
Outstanding from arrival until departure 2 days later. We had a wonderful room with four poster bed, enjoyed a different restaurant each night with great food and service. The spa was very enjoyable and the upgrade to the Senspa certainly worth buying. The staff throughout were exceptional, and breakfast was excellent. We are already checking calendars for our next visit.
Stayed 2 nights in Jul 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, spa facilities and restaurants.
Stayed 1 night in Jul 2022

6/10 Okay

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lovely staff, especially at the spa.
Stayed 3 nights in Jul 2022

10/10 Excellent

tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable and friendly hotel with excellent air-conditioning in the room 😊 lovely toiletries from the White Company. Excellent breakfast 😊
Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of the New Forest
Stayed 1 night in Jul 2022

10/10 Excellent

James, Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like many of the other reviews I've read - the staff are very helpful and friendly. This applies to everyone we came in contact with - from front-desk, restaurant and cleaning. The lady at reception (Suzy) even managed to pilfer a couple of breakfast sausages away from the restaurant for our dog! Despite there being a couple of large weddings going on that weekend - we didn't hear any noise. Finally, it is a beautiful location - just 5 mins walk away from open land and forest trails
Stayed 2 nights in Jul 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carey’s Manor was recommended by a friend. I am thrilled that we took her advice! The manor has a lot of character and presents a warm welcome. The rooms are more modern than the manor which offers guests comfort and convenience. As lovely as the manor is, our stay was defined by the amazing staff. We were made to feel truly welcome and the staff went out of their way to ensure we were happy. There are a number of properties in Brockenhurst, but when we return we will definitely stay at Carey’s Manor again.
Stayed 2 nights in Jul 2022