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Reviews of Cottage Lodge Hotel

3.5 out of 5
Cottage Lodge Hotel
Sway Road, Brockenhurst, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 86 out of 115 reviews" "
Rating 8 - Good. 24 out of 115 reviews" "
Rating 6 - Okay. 4 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 0 out of 115 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
We had a really lovely stay. The staff and service were amazing, I would have given them more than 5 stars if I could.
Stayed 1 night in Mar 2024
Response from Cottage Lodge Team on Apr 15, 2024
Many thanks for your kind words, we are delighted you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 Good

Avril

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and had a super meal in White tails restaurant .
Stayed 2 nights in Feb 2024
Response from Cottage Lodge Team on Apr 15, 2024
Many Thanks

8/10 Good

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, staff very attentive. Only real issue was whilst in our room you could at times hear other people's conversations, perhaps soundproofing under the floorboards may help - I do realise it is an old building.
Stayed 1 night in Jan 2024
Response from Cottage Lodge Team on Apr 15, 2024
Many Thanks for your feedback!

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Homely and lovely breakfast.
Stayed 1 night in Dec 2023
Response from Cottage Lodge Team on Apr 15, 2024
Many Thanks for your lovely words, we look forward to welcoming you back in the future.

10/10 Excellent

Mervyn

Stayed 2 nights in Dec 2023
Response from Cottage Lodge Team on Apr 15, 2024
Many Thanks for your wonderful feedback.

6/10 Okay

Moriyo

Stayed 2 nights in Dec 2023
Response from Cottage Lodge Team on Apr 15, 2024
Many Thanks

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at the cottage lodge for one night in November We arrived at 2pm and we were ushered into the snug to check in and for coffee and cake which was a nice touch however the fire was not lit, there were no lights on and it was cold! We stayed in The Foresters room which is quite basic. Nice comfy bed and all very clean but so very cold We asked if they could put the heating on but the owner was very dismissive and replied…” it goes on at 4pm and I cannot change that… we can’t have the heating on all day!” They provide a small electric heater in the room but that doesn’t have any effect on the bathroom We decided to go out and find a pub or cafe to warm up. Very disappointed with the owners attitude, we are paying guests and he was not concerned about the temperature in the bedroom He did apologise and left a complimentary bag of herbal tea in our room Maybe we can warm our hands on the kettle when it comes to the boil. Breakfast was really good, lots of choice and very nicely cooked but you cannot help but notice the staff wearing hoodies and jumpers inside ! Sometimes clever marketing and positive reviews can lead you to making a mistake and this was one of those times Overpriced and underwhelmed
Stayed 1 night in Nov 2023
Response from Cottage Lodge Team on Nov 28, 2023
Dear 832janeto,Let me clarify few points for our review readers.After you have reported that your room was “freezing” we went to the room and bathroom and noted 20C. Our heating system is set on a timer and there are only a few hours a couple of times during the day when is off. The temperature overall never goes under 20C when it is off very late morning and very early afternoon. Rest of the time, temperatures are well above 20C. Furthermore, we provide an electric heater in every room in case a guest needs to boost the temperature. As a matter of fact, none of our guests in the last few days have used the electric one and we never had any comment about the lack of heating in the hotel. The system works very well and it allows to have the right temperature throughout day and night without any wastage.We know that we cannot always please everyone but we never had any issue with the temperature in the rooms.Although we believe that the temperature was fine we thought of organizing a little gesture to show you our willingness to please our guests.We are also surprised of your negative review, when during check out you clearly said that you had an excellent night sleep and breakfast was very good.We are very lucky that the vast majority of our guests find the Cottage Lodge excellent and we will continue to thrive towards that.Although we believe that we delivered the right experience, we are sorry that you have not enjoyed your first few hours of your stay as everyone works very hard at the Cottage Lodge to make the guests experience as memorable as possible.Best regards,Maurizio

8/10 Good

Mark

Stayed 2 nights in Nov 2023
Response from Cottage Lodge Team on Nov 13, 2023
Many thanks for your feedback!

10/10 Excellent

Jane

Traveled with partner
A very compact cottage Hotel in a very pleasant village with a most welcoming Manager and staff, not to mention Morritzi’s (so sorry if I have misspelt his name) friendly dog called Pluto! Very stylish decor in the Dining room with such relaxing background music was a delight. White tails restaurant was very good with a great cuisine.
Stayed 4 nights in Oct 2023
Response from Cottage Lodge Team on Oct 18, 2023
Many thanks for your kind words.We look forward to welcoming you both back in the future.

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay and in a fabulous location. The personalised parking space is a really nice touch and the food was very good indeed. Staff were polite and helpful and the owner very professional and accommodating. We would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Cottage Lodge Team on Oct 10, 2023
Many thanks for your kind comments.We are looking forward to welcoming you again soon

10/10 Excellent

rebecca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautifully appointed and very clean. Our room was small, but the use of space was comfortable and linens were very nice. Reserved parking (with name) was an added treat. The staff was kind and very attentive. If I could change one thing, it would be the reservation needed for breakfast.
Stayed 2 nights in Sep 2023
Response from Cottage Lodge Team on Sep 25, 2023
Many thanks for your kind words, we look forward to welcoming you back in the future.

10/10 Excellent

stella

Stayed 2 nights in Sep 2023
Response from Cottage Lodge Team on Sep 24, 2023
Many thanks for staying with us, we look forward to welcoming you back in the future.

10/10 Excellent

June

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to find and it was very easy to wander around Brockenhurst and to get out and about in The New Forest. The staff were all very friendly and helpful. The included breakfast was very good. I sure we will return.
Stayed 3 nights in Sep 2023
Response from Cottage Lodge Team on Sep 14, 2023
Many thanks for your feedback we really appreciate it and look forward to welcoming you back in the future.Kind Regards,

10/10 Excellent

Nicola

Stayed 2 nights in Sep 2023
Response from Cottage Lodge Team on Sep 7, 2023
We are delighted you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hosts, but noisy street and restaurant (during meal times).
Stayed 2 nights in Sep 2023
Response from Cottage Lodge Team on Sep 5, 2023
Many Thanks for your feedback.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quirky but really enjoyed it. Breakfast was delicious and staff very welcoming. Check was slow after a long drive but appreciated the complimentary coffee and cake ..
Stayed 1 night in Aug 2023
Response from Cottage Lodge Team on Sep 2, 2023
Many thanks for your feedback.We look forward to welcoming you back in the future.

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a last min stay the accommodation was lovely including a very comfy bed and our hosts were friendly and welcoming
Stayed 1 night in Aug 2023
Response from Cottage Lodge Team on Sep 2, 2023
Many thanks for your feedback.We look forward to welcoming you back in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday break
Could not find a nicer hotel if you tried. The hosts were exceptional, always time to talk, they gave us ideas and directions of places to go. The room we stayed in was very clean, spacious, light and airy. Breakfast was very good, continental and English. We especially recommend the preserves on sale, the marmalades are sweetened with honey and are lovely. We would definitely stay again.
Stayed 1 night in Aug 2023
Response from Cottage Lodge Team on Sep 2, 2023
Many thanks for your wonderful feedback, we are so happy you enjoyed the jam and marmalade.We look forward to welcoming you back in the future.

10/10 Excellent

Maureen, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, lovely owner. Our first of many trips back to New Forest and Cottage Lodge.
Stayed 2 nights in Aug 2023
Response from Cottage Lodge Team on Sep 2, 2023
Many thanks for your feedback.We look forward to welcoming you back in the future.

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cottage Lodge Team on Jul 21, 2023
Many Thanks for your feedback.

10/10 Excellent

Carlos

Stayed 2 nights in Jul 2023
Response from Cottage Lodge Team on Jul 10, 2023
We are delighted you enjoyed your stay!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cottage Lodge Team on Jun 28, 2023
Many Thanks

10/10 Excellent

JOSE

Stayed 2 nights in Jun 2023
Response from Cottage Lodge Team on Jun 22, 2023
Many Thanks

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a fun place—the building dates to 1650, the staff were excellent, and the village nothing less than charming.
Stayed 1 night in Jun 2023
Response from Cottage Lodge Team on Jun 5, 2023
Many Thanks for your kind words, we look forward to welcoming you back any time.

10/10 Excellent

gayle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Very friendly and helpful. Excellent breakfast
Stayed 1 night in May 2023
Response from Cottage Lodge Team on Jun 1, 2023
Many thanks for your kind words, we look forward to welcoming you back in the future.

10/10 Excellent

Chrissy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay for a visit to the New Forest. Excellent facilities, friendly and helpful staff, a really good breakfast plus plus plus …. I will definitely stay again.
Stayed 2 nights in May 2023
Response from Cottage Lodge Team on Jun 1, 2023
Many thanks for your kind words, we're delighted you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Kevin John

Stayed 1 night in Mar 2023
Response from Cottage Lodge Team on Sep 2, 2023
Many Thanks

10/10 Excellent

Steve

Stayed 3 nights in Feb 2023
Response from The Cottage Lodge Team on Feb 23, 2023
Many Thanks

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Such a warm and welcoming place to stay. Staff are so friendly and the breakfast was amazing. Will definitely be going back next year
Bedroom
Stayed 3 nights in Dec 2022
Response from The Cottage Lodge Team on Dec 11, 2022
Thank you so much for your lovely words, we are so happy you enjoyed your stay with us and look forward to welcoming you both back next year, hopefully with some more honey!!

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pondering the wisdom of giving 5 stars for everything which might make it even more popular and thus less available for our next stay. Still must be honest. So the best accolade is that we'll be back!
Stayed 2 nights in Nov 2022
Response from The Cottage Lodge Team on Nov 21, 2022
Bless you, thank you so much for your feedback.We look forward to welcoming you both back in the future.

10/10 Excellent

Rachel

Stayed 2 nights in Oct 2022
Response from The Cottage Lodge Team on Oct 30, 2022
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with friendly staff. Nice room with good amenities and breakfast was excellent. Cant really fault it.
Stayed 1 night in Sep 2022
Response from The Cottage Lodge Team on Oct 30, 2022
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 Excellent

Hugh

Stayed 1 night in Sep 2022
Response from The Cottage Lodge Team on Oct 30, 2022
Many Thanks for your lovely review, we look forward to welcoming you back in the future.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, excellent stay
Stayed 1 night in Sep 2022
Response from The Cottage Lodge Team on Sep 8, 2022
Many Thanks, we look forward to welcoming you back in the future.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Cottage Lodge Team on Sep 2, 2023
Many Thanks

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here. Great welcome with tea and cake. Pretty, comfortable rooms. Well located for shopping and restaurants in Brockenhurst. Very nice cooked-to-order breakfast. Highly recommend this hotel.
Stayed 1 night in Jul 2022
Response from The Cottage Lodge Team on Aug 11, 2022
Many Thanks for your wonderful feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Excellent
Stayed 3 nights in Jul 2022
Response from The Cottage Lodge Team on Jul 28, 2022
Many Thanks, we look forward to welcoming you both back in the future.

8/10 Good

Justin

Stayed 1 night in Jul 2022
Response from The Cottage Lodge Team on Jul 26, 2022
Many Thanks

10/10 Excellent

Claire

Stayed 2 nights in Jun 2022
Response from The Cottage Lodge Team on Jul 26, 2022
Many Thanks

10/10 Excellent

gillian

Stayed 1 night in May 2022

10/10 Excellent

Paula

Stayed 1 night in Apr 2022

10/10 Excellent

Glenn

Stayed 1 night in Mar 2022

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
Quaint, slightly quirky and overall fabulous. We had a wonderful 2 night stay which included a hearty breakfast. Location is perfect for the centre of town and access to the miles of walks.
Stayed 2 nights in Mar 2022

10/10 Excellent

Bernard

Stayed 1 night in Aug 2021

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2021

10/10 Excellent

Simon

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2019
Response from Kelly Manager on Dec 17, 2019
Apologies for the late reply. Thank you very much for your feedback and a Merry Christmas to you from all the team!

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Lovely hotel, personalised parking areas makes arrival very simple. Very welcoming, great atmosphere. Very comfy bed, well sized and well decorated bedroom. Great breakfast, really would recommend this hotel. Will definitely stay again!
Stayed 1 night in Sep 2019

8/10 Good

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Great hotel in wonderful location lovely home made cakes & breakfast staff made you feel very welcome.
Stayed 1 night in Aug 2019
Response from Kelly on Sep 5, 2019
Thank you Tracy for your lovely feedback it is very much appreciated. Best wishes from all the team!