Chosen due to proximity to Southampton
Posted Dec 5, 2016
Check-in too long. Couldn't find an available room in grade booked only 10 mins before official check in start time. Did however benefit as given an upgrade.
Evening meal poor. Asked for still water with wine. Waiter forgot water and had to ask again. Poor main course. Steak and kidney pie - had no kidney whatsoever and some of steak pieces tough. Very disappointing. Offered free glass of wine and free dessert as a consequence. Dessert arrived with no cutlery to eat it with. Very poor dining experience.