Bar (on property)

Reviews of Farmhouse Innlodge by Greene King Inns

2 out of 5
Farmhouse Innlodge by Greene King Inns
M27 Junction 12 A1 Junction 5, Portsmouth, England

Reviews

7.6

Good

Rating 10 - Excellent. 206 out of 787 reviews" "
Rating 8 - Good. 296 out of 787 reviews" "
Rating 6 - Okay. 183 out of 787 reviews" "
Rating 4 - Poor. 73 out of 787 reviews" "
Rating 2 - Terrible. 29 out of 787 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for a last minute trip
Stayed 1 night in Mar 2024
Response from Farmhouse & Innlodge on Mar 27, 2024
Good morning Paul, thank you for taking the time to leave us a review following your recent visit. Its great to see that you enjoyed your stay and we hope you'll stop by again soon. Have a great Day, Kind Regards The Farmhouse & Innlodge Team

8/10 Good

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, helpful friendly staff
Stayed 1 night in Mar 2024
Response from Farmhouse & Innlodge on Mar 8, 2024
Good morning Jill, thank you for taking the time to leave us a review following your recent visit with us. Its great to see that you enjoyed your visit. We'd also like to thank you for your compliments regarding the team.We hope to welcome you again soon. Kind RegardsThe Farmhouse & Innlodge Team

8/10 Good

iAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs at a reasonable price, staff very friendly
Stayed 1 night in Feb 2024
Response from Farmhouse & Innlodge on Mar 3, 2024
Good evening Ian, thank you for taking the time to leave us a review following your recent visit. Its great to see that you enjoyed your stay. We'd like to thank you for your compliments regarding the team. We hope to welcome you again soon. Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for a nights escape
Stayed 1 night in Feb 2024
Response from Farmhouse & Innlodge on Mar 3, 2024
Good evening David, thank you for taking the time to tell us about your stay at the hotel. Its great to see that you enjoyed your visit and we hope that you will chose to stay with us again soon. Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lady on breakfast was amazing and the check in was easy and quick overall lovely place and great staff
Stayed 1 night in Feb 2024
Response from Farmhouse & Innlodge on Feb 19, 2024
Good afternoon Kevin, thank you for taking the time to let us know how we did, It's great to see that you enjoyed your visit and we hope you will choose to stay with us again soon. Kind Regards The Farmhouse & Innlodge Team

8/10 Good

Miss L

Stayed 1 night in Jan 2024
Response from Farmhouse & Innlodge on Mar 22, 2024
Good afternoon, thank you for taking the time to leave us a review following your recent visit, Its great to see that you enjoyed your stay and we hope to welcome you again soon. Kind RegardsThe Farmhouse & Innlodge Team

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like Price & location Dislike lack of heating, building tired.
Stayed 2 nights in Dec 2023
Response from Farmhouse & Innlodge on Jan 19, 2024
Good evening Paul, thank you for taking the time to leave us a review following your recent visit. I'm sorry to hear that the heating was not working during your stay, We will get this looked into and we appreciate your honest feedback. Kind Regards The Farmhouse & Innlodge Team

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities
Quiet, good value and close to the facilities that I used.
Stayed 3 nights in Dec 2023
Response from Farmhouse & Innlodge on Jan 2, 2024
Good afternoon. thank you for leaving us a review following your recent visit, We appreciate the feedback, We hope to welcome you again soon. Kind Regards The Farmhouse & Innlodge Team

6/10 Okay

ronald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel stay
Overall not to bad couple of problems,e.g toilet seat very loose and banging on doors at 11pm Christmas night
Stayed 2 nights in Dec 2023
Response from Farmhouse & Innlodge. on Dec 30, 2023
Good afternoon Ronald, thank you for taking the time to leave us a review following your recent visit with us. I'm sorry to hear of the disturbance during your stay. We have also solved the issue regarding the toilet seat in the room and thank you for reporting it in the morning. We're sorry for any inconvenience this may have caused you.We hope to welcome you again soon.Kind Regards The Farmhouse & Innlodge Team

6/10 Okay

Stuart

Stayed 1 night in Dec 2023
Response from Farmhouse & Innlodge on Dec 30, 2023
Good afternoon Stuart, thank you for taking the time to rate your recent stay with us, its great to see that you enjoyed your visit. We'd love to see where we can improve to achieve top marks next time. Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Team Farmhouse & Innlodge on Dec 19, 2023
Good morning Samantha, thank you for taking the time to rate your recent visit. It's great to see that you enjoyed your stay and as a result have rated us 10 out of 10. We hope you'll visit us again soon. Have a very merry Christmas. Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly check-in and made use of food facilities after long journey down.
Stayed 1 night in Dec 2023
Response from Farmhouse & Innlodge on Dec 8, 2023
Good afternoon, thank you for taking the time to leave us a review after your recent visit. It's great to see that you thoroughly enjoyed your visit. We hope you'll visit us again soon. Kind RegardsThe Farmhouse & Innlodge Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late night check-in, room up-grade and warm straight away!
Stayed 1 night in Nov 2023
Response from Farmhouse & Innlodge on Dec 4, 2023
Good afternoon, Thank you for taking the time to leave a review after your recent visit. Its great to see that you enjoyed your visit. We hope you'll visit us again soon. Have a great day. Kind Regards The Farmhouse & Innlodge Team

8/10 Good

Jennifer

Stayed 1 night in Nov 2023
Response from Farmhouse & Innlodge on Dec 4, 2023
Good afternoon Jennifer, thank you for taking the time to leave us a review. Its great to see that you enjoyed your visit. We'd love to hear where we can improve so that we can gain those 5 stars.Have a great day. Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

Clinton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Nov 2023
Response from Farmhouse & Innlodge on Nov 26, 2023
Good evening Clinton, thank you for taking the time to leave us a review. Its great to see that you enjoyed your visit and as a result have rated us so highly. We'd also like that thank you for the lovely compliments regarding our team. I'll be sure to pass these on. Have a great evening Kind Regards The Farmhouse & Innlodge Team

8/10 Good

Svetlana

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from The Farmhouse & Innlodge Team on Nov 12, 2023
Good evening, thank you for taking the time to leave a rating after your recent stay. It would be great to see where we can improve in order to achieve full marks. We hope to welcome you again soon.Kind Regards The Farmhouse & Innlodge Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura & The Farmhouse & Innlodge on Nov 5, 2023
Thank you for your feedback, we're so pleased you have given us 10/10! We look forward to your next arrival.Kind regards

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor access
Only one problem was having to walk in and out of hotel past a fog created by smokers why people have to stand in the access areas to smoke is beyond me. Otherwise a very pleasant stay.
Stayed 2 nights in Oct 2023
Response from The Farmhouse & Innlodge on Nov 5, 2023
Good evening David, thank you for taking the time to leave us a review. I'm sorry to see that guests were smoking next the the entrance. We will take this on board. Were pleased to see that despite this you thoroughly enjoyed your stay with us. We hope to welcome you again soon. Kind Regards Lillie & The Farmhouse & Innlodge Team

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Adequate hotel but off the beaten track
The room had everything I needed, but it was all rather tired. The heater didn't work, the towel rail didn't work, so I spent the first night freezing cold until they brought me a portable heater. The shower was a fixed height over-bath type and the controls were virtually seized up, making it hard to turn on and off. The attached pub was good with a varied menu, but I spent little time there as I needed to be in central Portsmouth. It is a short walk to the waterfront in one direction and a large retail park in the other, so I couldn't understand why the council had no bus routes through the area. I had left my car at home (up north) and travelled down by train, only to find the nearest bus route to the hotel was a 0.8 mile walk inland. Obviously not the hotel's fault, but you would think the Ocean Retail Park would have petitioned the council? That alone would make me pay a few extra pounds to stay nearer the city next time.
Stayed 3 nights in Oct 2023
Response from The Farmhouse & Innlodge on Nov 5, 2023
Good evening Brain. Thank you for taking the time to leave us a review. We appreciate your honest feedback following your recent visit. I'm sorry to read of the issue you had during your first night. I'm glad we could help by providing additional heating. It's a shame That the location wasn't convenient and we completely understand your reasoning. We hope that you will visit us again. Have a great evening Kind Regards Lillie & The Farmhouse & Innlodge Team

8/10 Good

Karen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
One night stay
Excellent food and service, had issue with room heaters but given another heater, staff very helpful, overall, decor is a little tired, and cleaning needs attention
Stayed 1 night in Oct 2023
Response from The Farmhouse & Innlodge Team on Nov 5, 2023
Good afternoon Karen, thank you for taking the time to leave us a review following your recent visit. Its great to see that you enjoyed your visit and I'm glad we could help following the problem with the heating. We appreciate your honest feedback and are pleased that you have rated us so highly.We Hope to welcome you again soon. Kind Regards Lillie & The Farmhouse & Innlodge.

8/10 Good

Margaret

Liked: Staff & service, room comfort
Great south run
Location was good staff were excellent very helpful
Stayed 1 night in Oct 2023
Response from kim on Oct 20, 2023
Good morningThank you for taking the time to leave us a review its great to see our team are doing a great jobkind regardskim

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura & The Farmhouse & Innlodge Team. on Nov 5, 2023
Thank you for the high rating! We hope to see you again soon.Kind regards

4/10 Poor

Gilbert

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, tired looking overall. Free WiFi was useless. The bar staff on Tuesday night were great. Breakfast on Thursday was poor due to pricing, online price was £2.50 for the scrambled eggs on toast got that and a cup of tea came to payment it suddenly became £9! So it costs £6.50 for a cuppa? Queried this and the answer was that's the price on the till. Well, will not be back there again!
Stayed 2 nights in Oct 2023
Response from Laura & The Innlodge Team on Nov 5, 2023
Good afternoon thank you for your honest feedback about your experience in the Hotel & Pub. We're sorry for the inconvenience caused, as well as to hear you will not be returning. We would love the opportunity to turn things! Take care.Kind regards

8/10 Good

Silvia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good atmosphere
Room was spacious but outdated. Bathroom needs refurbishment.
Stayed 1 night in Oct 2023
Response from Laura & The Innlodge Team. on Nov 5, 2023
Thank you for your feedback. We're so pleased you found the hotel room spacious, but it's a shame we let you down in other ways. We still appreciate your feedback and will take it on-board. Take care!Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Basic but comfortable
Friendly staff and decent sized bed and rooms. My room could certainly have done with refurbishment as furniture and heating was outdated. Bathroom basic but functional. As staying for only one night it was ok.
Stayed 1 night in Oct 2023
Response from Laura & The Innlodge Team on Nov 5, 2023
Good morning, thank you for your feedback.We're pleased to hear you found our team friendly, and we met your expectations despite how you felt about needing a refurbishment. We really appreciate your honest feedback and will take it on-board. Enjoy the rest of your weekend.Kind regards

10/10 Excellent

ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innlodge stay
Great stay superb room fully cleaned,could have done with extra coffee and milk otherwise no problem at all
Stayed 1 night in Sep 2023
Response from Laura & The Innlodge Team. on Nov 5, 2023
Thank you for your feedback, we're so happy to hear you had such a positive experience despite not having enough coffee & tea facilities. We apologise for this, and will take it on-board. Until next time!Kind regards

6/10 Okay

Geoff

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Tired, needs a refurbishment
Stayed 4 nights in Sep 2023
Response from Laura & The Farmhouse & Innlodge Team. on Nov 5, 2023
Thank you for your feedback. We appreciate all customer feedback and take everything on-board. Take care!Kind regards

8/10 Good

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Laura & The Innlodge Team on Nov 5, 2023
Hi there, thank you for your feedback. We hope to see you again soon!Kind regards

10/10 Excellent

Melitsa

Business traveler
Disliked: Cleanliness, property conditions & facilities
To much money for nothing
Stayed 1 night in Sep 2023
Response from Laura & The Innlodge Team on Nov 5, 2023
Thank you for your feedback. We hope to see you again soon!Kind regards

10/10 Excellent

philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints property just a little tired staff were excellent extremely friendly and very helpful
Stayed 1 night in Sep 2023
Response from Kind regards Laura on Nov 5, 2023
Thank you for your feedback. We're pleased you had a mostly positive experience, despite the issue you have raised, but we love hearing that our team were accommodating! We hope to see you again soon, take care!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for the Victorious Festival
Very friendly reception, easy to find and great location. Nice bar! Room was comfortable but bed a little in comfy, nothing too bad though. Would happily stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Leonna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Clean and tidy , staff were all friendly and professional , perfectly adequate for an overnight stay , facilities in room and general decor all dated and tired but comfy and good for the price .
Stayed 1 night in Jul 2023
Response from Laura & The Innlodge Team. on Aug 19, 2023
Good afternoon Leonna thank you for taking the time to let us know about your experience. We're so glad to hear compliments about our team, and you made the most of the available facilities. We appreciate your honest feedback and will take it all on-board for the future.Kind regards

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities, room comfort
Its a good hotel not bad at all . But we didnt even have a remote to the tv and one receptionist personnel said we had breakfast included then went for breakfast only to be told it wasnt included . Other than that not a bad hotel for a night or 2
Stayed 2 nights in Jul 2023

8/10 Good

Nasir

Stayed 2 nights in Jul 2023
Response from Laura & The Farmhouse & Innlodge Team. on Jul 23, 2023
Good afternoon Nazir, thank you for your review & high rating about your experience with us! We hope to welcome you back in the future.Kind regards

4/10 Poor

Rob

Traveled with family
Disliked: Staff & service, property conditions & facilities
Light out in room,not rectified,light out in bathroom, unable to shower,no bulb in reading light, creaking floorboards,no apology call from managers as promised,no goodwill gesture,will not stay there again.
Stayed 1 night in Jul 2023
Response from Laura & The Farmhouse & Innlodge Team. on Jul 23, 2023
Good afternoon Rob, thank you for your feedback. We appreciate all feedback & the chance to make improvements. We would love the opportunity to turn this around. Take care.Kind regards

8/10 Good

Nicola

Stayed 1 night in Jul 2023
Response from Laura & The Farmhouse & The Innlodge Team. on Jul 21, 2023
Good evening Nicola, thank you for your feedback about your experience. We hope to see you again in the future.Kind regards

6/10 Okay

Rhiann

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
there was no air conditioning as promised only a fan, windows didn’t open wide enough, room was boiling hot like a sauna, was a nice outside place just too hot.
Stayed 2 nights in Jun 2023
Response from Laura & The Farmhouse & The Innlodge Team on Jun 19, 2023
Good evening Rhiann, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope to see you again in the future!Kind regards

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast waitress is a credit to this hotel, good customer care and very pleasant. Unfortunately, guests were NOT allowed in the garden, which had a shady area, from this weeks hot sun
Stayed 6 nights in Jun 2023
Response from Laura & The Farmhouse & The Innlodge Team. on Jun 19, 2023
We're happy to hear you had such a positive experience with our team during breakfast, although it's a shame that we didn't meet all your expectations. We hope you will try us again in the future.Kind regards

10/10 Excellent

Corinne

Stayed 1 night in Jun 2023
Response from Laura & The Farmhouse & The Innlodge Team. on Jun 19, 2023
Hi there Corinne, thank you for taking the time to let us know how we did. We hope you have a great day!Kind regards

6/10 Okay

George

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food and restaurant were quite good Front desk employee (night) very personable and helpful Bathroom had a fake shower Electrical outlets ... only 2 and both inconveniently placed
Stayed 1 night in May 2023
Response from Kind regards, The Innlodge Team on Jun 1, 2023
Good afternoon George, thank you for taking the time to let us know how we did. Have a great day!

4/10 Poor

Gerard

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water on 2 of the nights ( so a cold shower ) Food one night was poor another night ok Staff were good Condition of rooms clean but needs an upgrade. Things broken in room.
Stayed 3 nights in May 2023
Response from Laura & The Farmhouse & The Innlodge Team. on Jun 19, 2023
Gerard, we appreciate your honest feedback, as we are always looking for ways to improve. We hope you will consider us again in the future. Take care.Kind regards

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Tip Top.
Group of 8 - 4 couples - stayed and keft early for Brittany Ferry. Excellent food & staff. Recommend.
Stayed 1 night in May 2023
Response from Laura & The Farmhouse & The Innlodge Team on Jun 19, 2023
Good evening Alan, thank you for taking the time to leave a review for us at Farmhouse Hotel. We're happy we could meet your expectations! We look forward to your next visit, take care!Kind regards

10/10 Excellent

Deborah

Stayed 1 night in May 2023
Response from Laura & The Farmhouse & The Innlodge Team on Jun 19, 2023
Good evening Deborah, thanks for taking the time to let us know how we did. Have a great day!Kind regards

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Whole place was amazing! Great food, design, staff and cleanless. Thank you :)
Stayed 1 night in May 2023
Response from kim on May 20, 2023
Good evening Thank you for your kind commentskind regardsKim

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In bed of repair and refurb.
Friendly and helpful staff on arrival. Room was very dated and in need of refurbishment. Loose sink tap, loose toilet flush. Bed was clean and comfortable but the noise from the room above was so bad I had to sleep with earplugs in. Definitely wouldn’t stay again or recommend it.
Stayed 1 night in May 2023
Response from Laura & The Farmhouse & Innlodge Team. on Jun 19, 2023
Hi there thank you for your time. We're so glad that you found our staff helpful & accommodating. In terms of the other areas we will take it on-board for the future.Take care!Kind regards

10/10 Excellent

Steve

Stayed 5 nights in May 2023
Response from kim on May 20, 2023
Good eveningThank you for your review.kind regardskim

8/10 Good

Rob

Stayed 1 night in May 2023
Response from The Farmhouse & The Innlodge Team. on Jun 1, 2023
Good afternoon Rob, thank you for taking the time to let us know how we did. Have a great day!Kind regards,

6/10 Okay

Annette

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from kim on May 20, 2023
Good evening Thank you for taking the time to leave us a review.kind regardskim

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from kim on May 20, 2023
good evening Thank you for your reviewkind regardskims

8/10 Good

Kirsty

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel, good for families
We had a pleasant stay for 2 nights, The restaurant, soft play and swing park right at the hotel was an added bonus! The rooms were clean and comfortable, with plenty of space for a family of 4. Areas could be doing with being updated but it didn’t affect our stay and can’t complain for the price we paid!
Stayed 2 nights in Apr 2023
Response from kim on May 20, 2023
Good evening Thank you for your kind commentskind regardsKim