Get an overview of this hotel4-star spa hotel, walk to Southampton Maritime Museum


Located in the heart of Southampton, this spa hotel is within a 10-minute walk of The Quays and Southampton Maritime Museum. Mayflower Park and Tudor House and Garden are also within 10 minutes.

Hotel Features

This smoke-free hotel features a full-service spa, a restaurant, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 173 rooms offer free WiFi and free wired Internet, plus 24-hour room service and plasma TVs with cable channels. Other amenities available to guests include coffee makers, hair dryers, and safes.

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3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
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Nice hotel by the docks

4 out of 5
by from midlands
Posted Feb 24, 2017
Nice hotel , over priced so shop around for prices. Bar staff were very slow Rooms are very good size Receptionists were very helpful and friendly Took along time to get seated for breakfast even tho it was very quiet But yes I would book here again
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Very near to cruise ports and shopping centre

5 out of 5
by from wigan
Posted Feb 23, 2017
Lovely clean, nice hotel with very friendly and helpful staff
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In need of some tlc

3 out of 5
by from nottingham
Posted Feb 18, 2017
This hotel has the potential to be superb , great location and iconic 80s look to the exterior However it is rather tired once you get past the foyer . The rooms are in need of refurbishment, at the least recarpeting and redecorating . My bathroom had for example cracked floor tiles , furniture is dated and had chips and marks and there were dead insects in the picture frame Staff were ok but the front desk wasn't manned when I arrived and I had to wait several minutes , nor was the bar later that evening, there was an even longer wait for that and when served a bottle of mineral water was £3.80
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Total Disappointment

2 out of 5
by from Malvern
Posted Feb 8, 2017
Pros: Staff made every attempt to be helpful and cheerful but there aren't enough of them to cope, under invested all round.
A mistake booking and staying at this run down hotel that makes no attempt to hold on to its star rating which now is probably running at 3* if truth be told. It starts at the front door when you ask if they have a porter, to be told he's upstairs somewhere, this was followed by one receptionist who was overworked and had a queue 3 long and the only way we could get a twin bed room was pay an extra £20 per night for something described as a Delux but was far from it. The windows aren't effectively double glazed, allowing the cold and the road noise in ALL NIGHT , the bathroom was in need of a makeover, with ground in dirt and brown lime scale staining in the loo. I thought that old seventies trick of putting an empty tissue box in the bathroom and ramming three tissues in the top to pretend it's full was a thing of the past but not here. Poorly fitting carpets in the room, shower that leaked over the floor and brick built beds , I'm sure they are cheap and so hard they will never wear out, but customer comfort has never been a factor when these rock hard beds were purchased. The restaurant food was not good, don't try to eat there, Southampton has hundreds of restaurants that offer edible food, ours wasn't, very expensive and very offensive. The staff try their very best but there aren't enough of them to be able to offer a good service. I have offered many compliments on this site when we have been pleased, but would suggest steer clear of this awful hotel, too expensive for
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Bad value

2 out of 5
Posted Jan 24, 2017
Pros: not much
Cons: a lot
Location: only one night so location did not matter much
Expensive room with extras piled on! you would not normally expect to pay extra £10 per night for car parking in a so called four star hotel. We were given a disabled room with 2 small single beds, wc rolls ran out, no milk for tea in the morning. breakfast, not a good choice of food and cold, £15 each!
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Great view from window

4 out of 5
Posted Jan 16, 2017
Pros: Great Location.
Cons: The hotel is big enough to create a few cosier areas. More vegetarian options on menu please.
Location: Location is brilliant...Frequent Hythe Ferry across to New Forest where you can hire bicycles. Great cosmopolitan City.
A great hotel to enjoy our Ruby wedding anniversary.
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Over rated hotel

2 out of 5
by from Toronto, ON
Posted Jan 15, 2017
Pros: Location
Cons: Housekeeping
Location: Handy for exploring the old parts of Southampton
We stayed four nights and our room was never properly cleaned, particularly the bathroom. The restaurant was very expensive so we ate out for every meal. For a hotel that once enjoyed a five star rating, it was a great disappointment.
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An improvement on last time. Improvement o

4 out of 5
by from yorkshire
Posted Jan 6, 2017
Pros: Good and friendly staff.
Cons: Staffing levels
Improvement on last year but reception desk and concierge not adequately staffed.
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Thin walls and broken door handles

2 out of 5
Posted Dec 9, 2016
Pros: The swimming pool's quite nice.
Cons: Cleanliness, state of repair, sound insulation.
I stay in Southampton on business fairly regularly, and I like to swim in the evenings after work, so the Grand Harbour looked like a good choice. It wasn't. The room I was put in was pretty disappointing. The inner bathroom door handle was hanging off (swaying gently on its one remaining screw), and there were visible bits of dirt in the bath itself -- I had to wash it before I used it. The walls of the hotel are extremely thin, so not only could I hear my neighbour singing along to her radio the night I arrived (I could hear every word), but I was also woken by her radio at 6am (again, I could hear EVERY. SINGLE. WORD), which was still nattering away at her when I left at 9. No sleep-in for me! I had also been put into a room in which the bathroom was designed for a disabled customer, which meant that the sink was extremely low and the bath had a sort of step arrangement in it which made lying down impossible, particularly for someone of 6 feet in height. Similarly the sink only cleared my knees by three inches or so, which made brushing my teeth awkward. Of course hotels ought to have rooms that cater to disabled customers, but perhaps able-bodied customers (who might be unusually tall!!!) ought to be asked if they're happy to stay in these rooms and offered the opportunity to cancel if nothing else is available. I won't be staying at Grand Harbour again.
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Terrible experience.

1 out of 5
by from Birmingham
Posted Dec 4, 2016
We stayed here for a night recently before going on a cruise... the hotel had a water leak and the manager handled the situation horrendously, we were offered 50% discount and I've still not received that. (Paid up front)
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Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Harbour Hotel features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 11484 square feet (1066.88 square meters) include conference space. This business-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Grand Harbour Hotel is a smoke-free property.

  • Number of buildings/towers - 1 
  • Terrace 
  • Number of meeting rooms - 10 
  • Year Built 1994 
  • Wedding services 
  • Conference space 
  • Computer station 
  • Spa services on site 
  • Garden 
  • Coffee shop or café 
  • Spa treatment room(s) 
  • Meeting rooms 10 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 173 
  • ATM/banking 
  • Number of floors - 7 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Concierge services 
  • Elevator/lift 
  • Express check-out 
  • Fitness facilities 
  • Full-service spa 
  • Cruise terminal shuttle (surcharge) 
  • Ferry terminal shuttle (surcharge) 
  • Free WiFi 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Luggage storage 
  • Turkish bath/Hammam 
  • Multilingual staff 
  • Parking (limited spaces) 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Self parking (surcharge) 
  • 24-hour business center 
  • Conference space size (feet) - 11484 
  • Conference space size (meters) - 1066.88 
  • Sauna 
  • Smoke-free property 
  • Steam room 
  • Indoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Self parking (surcharge), Parking (limited spaces)

Room Amenities

  • Free wired high-speed Internet 
  • Shower/tub combination 
  • Plasma TV 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Free toiletries 
  • Phone 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Air conditioning 
  • Coffee/tea maker 
  • Private bathroom 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Free WiFi 
  • In-room climate control (air conditioning) 
  • Hypo-allergenic bedding available 
  • Room service (24 hours) 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 

Where to Eat

English breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.

Boardwalk Restaurant - Overlooking the garden, this restaurant specializes in British cuisine and serves breakfast and dinner. A children's menu is available. Open daily.

The Hamtun Atrium - Overlooking the garden, this bar specializes in local cuisine and serves light fare only. Open daily.

24-hour room service is available.


Start your morning with a English breakfast, available each day from 7 AM to 9:30 AM for a surcharge. You can order up room service around the clock.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby 
  • Boat tours nearby 

Spa Services

Serenity Spa has 4 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Body treatments 
  • Aromatherapy treatments 
  • Minimum age to access spa is 16 
  • Number of treatment rooms 4 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Sauna in spa 
  • Massages 
  • Facial treatments 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Check-in time ends at 11 AM

Special check-in instructions:


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for English breakfast: GBP 15.95 for adults and GBP 7.95 for children (approximately)
  • Airport shuttle fee: GBP 25.00 per vehicle (one way)
  • Self parking fee: GBP 10.00 per night
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Harbour Hotel
  • Grand Harbour Hotel Southampton
  • Grand Harbour Southampton
  • Harbour Grand Hotel
  • Hotel Grand Harbour
  • Hotel Harbour Grand
  • De Vere Grand Harbour Hotel Southampton
  • De Vere Grand Harbour Southampton
  • De Vere Hotel Southampton

We should mention

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.