Ratings based on 395 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Magnificent viewsPosted Oct 12, 2015
Location: shopping arcade 100yds away, easy to locate and roads easy to get in and out of Southampton.
Room we had was a harbour view and we woke in the morning to find QE2 literally docked right in full view of us. We could have watched the liners and commercial shipping all day. Restaurant was excellent.
by A verified traveler from Northern Ireland
Disappointing End To A Lovely WeekendPosted Sep 29, 2015
We picked this hotel for our last night's stay for our anniversary as we thought it would be a quality hotel. First impressions good as we arrived early in the morning before check in and were allowed to use the leisure facilities. Upon check in we rang down for an ice bucket an hour later and another phone call it finally arrived. We were given an adjoining room which someone tried to get through at 12.30pm. The people next door were noisy all night til 7am. We put up the do not disturb sign as we needed a lie in. To our horror a housekeeper burst through our door at 9.30am as I was getting into the bath. We reported this to reception at check out and are still waiting feedback. Do not stay here if you want to relax!
for Everyoneby A verified traveler from wimbledon
Nice hotel near ferry terminalPosted Aug 29, 2015
Pros: Location was perfect for shopping, and car ferry
Cons: Rooms could do with up dating
Location: Perfect for shopping, ferries to Isle of Wight 5 mins away walking
Think car park charge should be included in hotel price, house keeping staff were excellent on our floor ( 2nd ) needed feather pillows plus sheet got them by the time we arrived back at hotel, breakfast staff were very helpful and nice, food was good but as all buffet breakfasts not the hottest
for Everyoneby A verified traveler from N. Miami, FL
PRE-CRUISEPosted Aug 24, 2015
I had previously stayed at this hotel in 2010 and had read that work had been done to the rooms. Can not say that I noticed this in the room I stayed. Hotel lobby is very nice and prices high but rooms do not fit into this category. The hotel served the purpose of one night stay before departing on a cruise. Close to the various terminals and close to shops and restaurants.
for Everyoneby A verified traveler from New York
Close to the QM2 cruise ship.Posted Aug 24, 2015
Pros: Clean excellent room
Location: Shops, rental cars and right on the main road. Easy to find.
Good for shopping and for rentl cars. Comfortable room and great restarant on site.
for Everyoneby A verified traveler
Close to Ferry and old town wallPosted Aug 16, 2015
Great reception service. Room was very quiet which I really appreciated. Bar food looked a little over priced so we ate out. Breakfast though was very nice buffet with plenty of choice. Overall I would definitely return.
for Everyoneby A verified traveler from london
Nice hotel, we had a sea view!Posted Aug 11, 2015
Pros: The room, room facilities
Cons: I think the bar area could be improved, seemed too large. Needed to be made more comfortable. Maybe redesigned to include music (a pianist)?
Location: Great central location, We went to Oxford Street for food, good selection.
Picked this hotel because of its location. Nice room, clean and bright. Only the mattress could have been less firm!
for Everyoneby A verified traveler from East Sussex
Opposite sea front & close to shopping area.Posted Aug 4, 2015
Pros: Friendly helpful staff. Large comfortable room with balcony.
Location: Only there for one night stay. Southampton has a lot of historical attractions. Good restaurants, something for everyone.
Enjoyable stay at comfortable hotel with views over seafront.
by A verified traveler from Atlanta, GA
The hotel was in a good location.Posted Jul 27, 2015
Pros: Good location
Cons: See comments above
Location: close to town with many interesting sights and shopping
The hotel was close to the port and the train station. It was clean and the rooms were nice. The only negatives were: >we could not get our room cool enough. The HVAC system seemed not to work well. >the single small bar of soap was pathetic. You would expect more from a hotel charging you $300.00 per night. >the door to the room (#102) was sticking/scraping and hard to open and close. >we asked the person at the restaurant cashier station what time they opened in the morning (Sunday morning), and he told us 6:30 am. We arrived at that time the next morning and were told that on Sundays it was 7:00 am. You would have thought that the employee we asked the night before would know that information. >I had a 20.00 pound bill for breakfast with a 2.50 charge for using a credit card. I tried to pay this off in US currency and the hotel would not accept it. You would think that a hotel situated at a port that thousands of US citizens past through every month would have some means to handle US dollars. Restaurants and shops in town did with no problem. Due to the above, I would not stay there again nor recommend this hotel. Next trip, I will stay at the Holiday Inn directly across the street.
for Familiesby ioannis
Posted Jul 15, 2015 on Hotels