Ratings based on 218 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from Omaha
A hotel as tired as we werePosted Jan 5, 2016
Pros: The service at the front desk and in the bar was very good.
Cons: This facility is well behind the times in all areas. If it is to continue as a Hilton it needs to be bulldozed and rebuilt.
Location: Location is very convenient for shopping.
We checked in 30 minutes after the scheduled check in time. The rooms were not fully ready due to no pillow cases. The heaters in the rooms are old electric space heaters with no proper thermostats. Just on and off and 1-5 which is not adequate to regulate the temperature. The carpet had multiple stains on it. The bathroom fan was very loud and I doubt was very efficient due to the dirt buildup which needed cleaning. The maid service was inconsistent, the first night we had to ask for more than one towel on the second day one of the bath towels was taken off the floor and hung up as if clean/new. Shampoo and soap replacement was also inconsistent. The maid also left the window open which was a potential security problem since our room was on the ground floor. The room decor was tired.
for Everyoneby A verified traveler from southport merseyside
Posted Dec 20, 2015
Hotel is comfortable and clean, but I think could do with a refurb. The wifi was £12.99 for 24 hours in my room, which I think is very dear. Overall ok for a short stay.
by A verified traveler
Posted Dec 20, 2015
I can not remember the last time i slept on a bed that small... very uneasy 2 nights sleep.
for Everyoneby A verified traveler from poole
Good hotelPosted Dec 11, 2015
Close to town centre. Comfortable hotel. Adequate breakfast.
for Getaway With Friendsby Lorna from Woking
Much better than expectedPosted Oct 17, 2015 on Hotels
Was pleasantly surprised at the Basingstoke Hilton. I was expecting it to be considerably more tired, however the room, bathroom and communal areas were clean and quite modern. Not standard Hilton, but certainly good enough and great value. Would happily stay again.
for Couplesby Mr D from newcastle
very nice stay but some updating neededPosted Oct 12, 2015 on Hotels
Room was decent - iron and ironing board provided. Freeview on TV, no sky sports, bathroom was fine with shower over bath. Usual Hilton toiletries provided. Breakfast was excellent and we dined on the Friday evening in the restaurant which was really nice especially as they allow the use of Tastecard with 50% food discount. The bar was pleasant but expensive, overall the staff were very good. Hotel is at least a mile from the centre so if you don't have a car, there's a public footpath which takes you in nearby. Hotel was clean enough but they could do with some new nets in the conservatory! Overall for the price - about £60 each night BnB (for 2)this was good vfm.
for Couplesby Michael from Edinburgh
Posted Sep 26, 2015 on Hotels
We reported a bad smell on entering the room. Had to complain twice before anyone came. Somewhat unlikely explanation given but we were leaving after that so don't know if problem rectified . Breakfast very good
for Business Travelersby Samantha from Midlands
Smelly!!!Posted Sep 22, 2015 on Hotels
This place smelld REALLY bad! They tell you it's because of fire retardant and it will go away. It doesn't and s co-worker stayed a couple of weeks after me and was given the same excuse. Not to normal Hilton standards.
for Everyoneby A verified traveler from West Sussex
One Night StopoverPosted Sep 21, 2015
Pros: Well placed, good parking and well presented.
Cons: For a hotel probably used by business travellers, I was surprised that breakfast didn't start until 7-00 am.
Location: I didn't need to go out
Reception staff efficient. The room was OK and bed comfortable. Food was good, but overall the hotel is a bit expensive for what it is, in my view.
for Everyoneby A verified traveler from Australia
Posted Sep 10, 2015 on Lastminute
Stayed there twice. The first time the room was not very good and the bathroom was dirty. The Receptionist gave us a room on the 1st floor with heavy suitcases and no lift. On the second visit, and much better room on the ground floor. Good breakfasts a day easy parking.