Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
5.0 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Portsmouth

Convenient for where we needed to be

Posted Jul 4, 2016
Beautifully clean - great contemporary look - helpful smiley staff - quiet
Comment from Hotel Management
Jul 5, 2016 by Sianna, Hotel Management
Dear Nita, Thank you for a 5 star review, Your kind words mean a lot to us here. We appreciate all feedback and thrive when we receive wonderful comments regarding our hotel. We hope to welcome you back to our hotel. Kind Regards
4 out of 5
by A verified traveler from presteigne

Good value for money

Posted Jun 26, 2016
Newly refurbished. Friendly staff.excellent value for money.
Comment from Hotel Management
Jun 29, 2016 by Jacob Hanvey-Walklet, Hotel Management
Dear Steph, Thank you for taking the time to review our hotel. We are pleased to hear that you found our hotel to be sufficient for your stay and the staff to be friendly and efficient. Regards Jacob Hanvey-Walklet Guest Service Assistant
5 out of 5
by A verified traveler from h

Brilliant

Posted Jun 19, 2016
Brilliant would definitely stay with holiday inn express hotels
Comment from Hotel Management
Jun 29, 2016 by Jacob Hanvey-Walklet, Hotel Management
Dear Pauline, Thank you for taking the time to review our hotel and for the amazing 5 star rating. We are pleased to hear you enjoyed your stay here with us and are happy to here you would like to stay with us again. We look forward to welcoming you back soon. Regards Jacob Hanvey-Walklet Guest Service Assistant
4 out of 5
by A verified traveler from tyne & wear

Don't book here if you want to be near the Harbour

Posted Jun 14, 2016
Lovely hotel. Very clean and staff were so nice. Their showers need redesigning however so don't put anything on the floor you don't want soaked ! Also close bathroom door if you don't want to wet bedroom carpet. The staff are very aware of this problem yet don't earn you about it when you check in , which is a shame. We were supposed to be at the holiday inn at Gunwharf quays but booked this by mistake as it's the same name ! Big mistake. We had a 40 minute bus ride twice a day to get to the dockyards and harbour where we wanted to be during the day or a £10each way taxi ! But that's not the hotels fault it was ours. Overall we enjoyed our three nights there and the breakfast was fab
Comment from Hotel Management
Jun 29, 2016 by Jacob Hanvey-Walklet, Hotel Management
Dear Anne, Thank you for taking the time to review our hotel. We are happy to hear you found the hotel clean with nice friendly staff, We do pride ourselves on guest service. Thank you for your comments on breakfast, we look forward to welcoming you back soon. Regards Jacob Hanvey-Walklet Guest Service Assistant
4 out of 5
by A verified traveler from Norfolk

good hotel on main route, close to ferry terminal

Posted Jun 4, 2016
Pros: spacious, well equipped room with nice ensuite facilities
Cons: Breakfast was chaotic. Staff unable to clear tables fast enough for amount of guests. Continually running out of hot food and very slow to replenish.
Welcoming staff in nicely refurbished hotel,one of the new generation of Holiday Express. The service in the bar was poor, guests got fed up waiting for someone to appear to serve them and walked away. If you are going to use cameras to monitor the area to see when guests need serving then someone needs to look at the monitor more often! The layout of the buffet breakfast just does not work.There is no flow ie hot food is crammed into corner with plates stacked underneath so people getting in each others way.
Comment from Hotel Management
Jun 29, 2016 by Jacob Hanvey-Walklet, Hotel Management
Dear Bob, Thank you for taking the time to review our hotel. I am pleased to hear you found the room well equipped and sufficient for your stay. We thank you for your comments of breakfast, which is not our usual standards and we hope you will return to us in the future so we can make things right. Regards Jacob Hanvey-Walklet Guest Service Assistant
5 out of 5
by A verified traveler

Posted May 15, 2016
Excellent hotel and staff.................................................................................................................................................................
Comment from Hotel Management
Jun 29, 2016 by Sianna, Hotel Management
Dear Guest, Thank you for your lovely review, We look forward to welcoming you again in the near future Kind Regards Sianna
5 out of 5
by A verified traveler from b

Made rhe start to our holiday wonderful

Posted May 12, 2016
The lady who checked us in was so lovely and friendly she also served us dinner a lovely experience what a hotel should be
Comment from Hotel Management
May 13, 2016 by Jacob Hanvey-Walklet, Hotel Management
Dear Stuart & Jill, Thank you every much for your comments, I will make sure to pass them onto the receptionist who checked you in. I am glad you had a lovely dining experience, we pride ourselves on customer satisfaction and are pleased you found our hotel to be everything you needed.
5 out of 5
by A verified traveler

Etwas vom Zentrum entfernt gelegenes Spitzenhotel!

Posted May 8, 2016
Wir haben den historischen Hafen mit den Museen und der HMS Victory besichtigt! Sehr lohnenswert! Das Hotel ist wirklich spitze! Das Team nett und zuvorkommend. Die Zimmer groß, sauber und pfiffig eingerichtet. Das Design- und Einrichtungsteam hat sehr gute Arbeit geleistet!
Comment from Hotel Management
May 10, 2016 by Sianna Hudson, Hotel Management
Lieber Gast, Vielen Dank für eine schöne Rezension , Ich bin so glücklich , dass Sie unser Hotel und das Personal zuvorkommend , das Team hier und über sehr hart gearbeitet haben, haben dieses Hotel mit unseren Gästen im Auge zu entwerfen und zu bauen , so das bringt große Freude hören, dass Sie Ihren Aufenthalt genossen haben. Wir hoffen, dass Sie wieder zu sehen , wenn Ihr nächstes in der Umgebung. Mit freundlichen Grüßen
5 out of 5
by A verified traveler from Suffolk

Stylish hotel

Posted May 2, 2016
Pros: I liked the ease of ordering a taxi by pressing the button. The staff, who were working over the bank holiday, were friendly and keen to help!
Location: There isn't much nearby but great access to the main road meaning most places can be reached easily
Pleasantly surprised to find the hotel freshly refurbished. It looks really nice! USB charging points in bedrooms and restaurant was a nice up to date touch. Breakfast was also yummy.
Comment from Hotel Management
May 3, 2016 by David Mason , Hotel Management
Dear Amy Thank you for your lovely recent review on your stay with us here at the Holiday Inn Express Portsmouth North. I am pleased to read that you found the hotel team to be friendly and helpful comments like this do make us smile and I will be sure to share this with the rest of the team. As a newly refurbished hotel we do value all feedback received from guests and I am pleased to read that you made full use of the facilities available in the hotel rooms and that you found our breakfast we offer yummy as well. Once again I would like to thank you for the review and hope to welcome you back to the hotel on your next visit to Portsmouth Kind Regards David Mason Nights Guest Service Manager
5 out of 5
by Natalie from surrey

Excellent Hotel

Posted Apr 21, 2016 on Hotels
Everything was excellent. The staff were friendly and the hotel was modern and clean. There was plenty of parking. The bed was extremely comfortable with plenty of pillows and blackout curtains. The curtains kept all of the light out. The little courtyard was nice although there's still some scaffolding up. An excellent stay. It was about 10 min outside of main Portsmouth sights but we drove in and parked for cheap. When we return to Portsmouth, we will definitely stay here again.
Comment from Hotel Management
Apr 23, 2016 by David Nokes, Hotel Management
Dear Natalie, Thank you for your wonderful review, I am delighted to hear that you enjoyed your stay with us, and found our rooms perfectly suited you. Our hotel is still undergoing some building works on the other side of our hotel to make more room for all of our lovely guests. We look forward to welcoming you back to the Holiday Inn Express Portsmouth North in the near future. Kind Regards Sianna Hudson