Tired and under-staffed
Posted Jun 12, 2016
The renovation of the dining area is modern and airy.
The rooms are basic and the bathroom was in dire need of a make-over. The tiling was tired and the sealant around the bath looked grey. The shower was old and sputtered; most definitely not a power shower.
The hairdryer didn't stretch far enough and was broken.
We returned to the hotel at 1am after taking my mother to a concert and the bar was extremely busy. The staff did not acknowledge us waiting and one of them answered the phone and took an order for room service over serving us. He then walked past us again to go and prepare food. We gave up and decided to order room service from our room but no-one answered the phone.
My mother's keycard stopped working so we went downstairs again and queued for over ten minutes at reception with 4 other people. There was only one person working at the busy bar. When the other worker returned from taking a meal upstairs he came to the desk and served us without acknowledging the delay. He seemed bored and uninterested.
There was loud music coming from below us...this continued well past 2am and kept us awake.
Breakfast was ok, although there was regular queuing for hot food. One staff member (a lady with a Devon accent) was the friendliest person of our whole stay.
You are charged extra for parking - £7 per day.
I have recently been much more impressed with Premier Inn - cleaner, less expensive, more staff and friendlier too.
We won't return!