Ratings based on 170 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from mi

We wanted to be close to our cruise ship

Posted Jul 6, 2016
Pros: The breakfast was very nice
Cons: The hotel could use a up date
Location: Great
The location was perfect , we were leaving on a cruise the next day. A added plus was it was close to the city.
3 out of 5
by Scott

This traveler left a rating score only Posted Jun 23, 2016 on Hotels
3 out of 5
by A verified traveler from South East

Tired and under-staffed

Posted Jun 12, 2016
The renovation of the dining area is modern and airy. The rooms are basic and the bathroom was in dire need of a make-over. The tiling was tired and the sealant around the bath looked grey. The shower was old and sputtered; most definitely not a power shower. The hairdryer didn't stretch far enough and was broken. We returned to the hotel at 1am after taking my mother to a concert and the bar was extremely busy. The staff did not acknowledge us waiting and one of them answered the phone and took an order for room service over serving us. He then walked past us again to go and prepare food. We gave up and decided to order room service from our room but no-one answered the phone. My mother's keycard stopped working so we went downstairs again and queued for over ten minutes at reception with 4 other people. There was only one person working at the busy bar. When the other worker returned from taking a meal upstairs he came to the desk and served us without acknowledging the delay. He seemed bored and uninterested. There was loud music coming from below us...this continued well past 2am and kept us awake. Breakfast was ok, although there was regular queuing for hot food. One staff member (a lady with a Devon accent) was the friendliest person of our whole stay. You are charged extra for parking - £7 per day. I have recently been much more impressed with Premier Inn - cleaner, less expensive, more staff and friendlier too. We won't return!
5 out of 5
by James from Houston

Great location for Cruisers

Posted Jun 9, 2016 on Hotels
We arrived early (8:00 AM)from a cruise so they stored our luggage while we went to the Isle of Wight for the day. When we returned our room was ready and we had a nice relaxing stay.
4 out of 5
by A verified traveler

great location

Posted Jun 3, 2016
Close to a lot of amenities within walking distance.
4 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
Greit opphold. Lite variasjon på frokost. Fint rom med utsikt.Rent og ryddig.
4 out of 5
by Colin from Canterbury

Southampton - Spring 2016

Posted May 11, 2016 on Hotels
Good Hotel for access to docks and city. Generally of a good standard for short stays.
5 out of 5
by Carolyn

This traveler left a rating score only Posted May 7, 2016 on Hotels
1 out of 5
by David C.


Posted Feb 19, 2016 on Ebookers
The hotel is being renovated not that they tell you that when you book a room for £115 ......... the staff are not helpful and when I said that my room was by the lift all they said was ' you should have specified a different one when you booked' it was my first and last time staying there ! avoid !
4 out of 5
by Kevin from England

Posted Feb 16, 2016 on Hotels
Exactly what we wanted