Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Holiday Inn Southampton, an IHG Hotel

4 out of 5
Holiday Inn Southampton, an IHG Hotel
Herbert Walker Avenue, Southampton, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 124 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of house staff were awesome - Koral in particular All other staff were so friendly too
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly staff nice snd clean
Stayed 1 night in Apr 2024
Response from Marina Marinova on Apr 15, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am happy to hear that overall, your stay was pleasant one. I hope to see you soon again. Regards, Holiday Inn Southampton

8/10 Good

M A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Was an enjoyable stay
Stayed 1 night in Apr 2024
Response from Marina Marinova on Apr 13, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am happy to hear that overall, your stay was pleasant one. I hope to see you soon again.Regards,Holiday Inn Southampton

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy with traffic but overall a nice stay. Staff are friendly, the room was very clean, and the property is extremely close to the cruise ships. Overall: would recommend.
Stayed 1 night in Apr 2024
Response from Marina Marinova on Apr 12, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry you didn’t quite find everything to your liking, but I hope this is not enough to put you off using us in the future and I hope to see you soon again.Regards,Holiday Inn Southampton

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good practical hotel. Great location for cruise ships and other travel links. The staff were very welcoming and friendly
Stayed 1 night in Apr 2024
Response from Marina Marinova on Apr 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and friendly staff. Can be a little noisy as it is close to a main road.
Stayed 3 nights in Apr 2024
Response from Marina Marinova on Apr 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Having traveled from the Isle of Wight for an early check in at Southampton General it is a good option for staying overnight and a taxi ride from the hospital and easy to walk to.
Stayed 1 night in Apr 2024
Response from Marina Marinova on Apr 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Felt hotel was just what we needed.
Stayed 1 night in Mar 2024
Response from Marina Marinova on Apr 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

10/10 Excellent

Garry

Very good time clean & efficient
Stayed 2 nights in Mar 2024
Response from Marina Marinova on Mar 24, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went over and above regarding my Gluten Free diet. Very knowledgeable and helpful
Stayed 2 nights in Mar 2024
Response from Marina Marinova on Mar 20, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marina Marinova on Mar 19, 2024
Dear Olive,Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location hotel needs refurb which I believe Is due to be done soon. Food is good staff are nice.
Stayed 1 night in Mar 2024
Response from Marina Marinova on Mar 16, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry you didn’t quite find everything to your liking, but I hope this is not enough to put you off using us in the future and I hope to see you soon again.Regards,Holiday Inn Southampton

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great & we had a choice of rooms when we arrived. Location is really convenient for shopping & dining.
Stayed 1 night in Feb 2024
Response from Marina Marinova on Mar 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

6/10 Okay

hellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and clean. When they say check in is at 3pm they mean it. We were awake and traveling for just about 24hrs. Zombified brains and we couldn’t get in our room till 3pm.
Stayed 1 night in Feb 2024
Response from Marina Marinova on Mar 3, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry you didn’t quite find everything to your liking, but I hope this is not enough to put you off using us in the future and I hope to see you soon again.Regards,Holiday Inn Southampton

10/10 Excellent

ERIC

Liked: Cleanliness, property conditions & facilities
Only an overnight stay but very comfortable. Staff were very helpful.
Stayed 1 night in Feb 2024
Response from Jimmy Liu on Feb 26, 2024
Dear ERIC,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had an excellent experience during your stay and that you were satisfied with everything we provided.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jimmy Liu on Feb 27, 2024
Dear Anne-Marie,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 5 out of 5 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

2/10 Terrible

Dean

Stayed 1 night in Jan 2024
Response from Marina Marinova on Mar 20, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry you didn’t quite find everything to your liking, but I hope this is not enough to put you off using us in the future and I hope to see you soon again.Regards,Holiday Inn Southampton

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from Marina Marinova on Mar 20, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry you didn’t quite find everything to your liking, but I hope this is not enough to put you off using us in the future and I hope to see you soon again.Regards,Holiday Inn Southampton

10/10 Excellent

Brian, Kingson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marina Marinova on Jan 22, 2024
Dear Brian,Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry we didn’t quite get everything right on this occasion and I will be very happy if you could share more details about your stay for review and to alleviate some of the issues you faced.Regards,Holiday Inn Southampton

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jimmy Liu on Feb 2, 2024
Dear Thomas,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 5 out of 5 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

8/10 Good

Marie

Stayed 1 night in Jan 2024
Response from Jimmy Liu on Jan 16, 2024
Dear Marie,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marina Marinova on Jan 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn SOUTHAMPTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast and dinner is excellent The room the elevator is terrible Just one and very slow
Stayed 1 night in Jan 2024
Response from Marina Marinova on Jan 14, 2024
Thank you for taking the time to complete the survey; we value all feedback at Holiday Inn Southampton both positives and negatives as it is only through such that we may learn and improve. I am sorry we didn’t quite get everything right on this occasion and I have shared your feedback with relevant departmental managers for review to hopefully alleviate some of the issues you faced.Regards,Holiday Inn Southampton

6/10 Okay

David

You need to sort your lifts out Quite useless
Stayed 1 night in Jan 2024
Response from Jimmy Liu on Jan 11, 2024
Dear David,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn SOUTHAMPTON.I understand that your stay was not up to our usual standards.I would like to apologize for the challenges faced regarding the lift refurbishment, and I can assure you that we are working hard on it behind the scene. Please rest assured that we have taken your comments to the relevant departments to ensure the necessary changes are made.We hope you will give us the opportunity to serve you again in the future.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Jimmy Liu on Jan 11, 2024
Dear Mark,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Jimmy Liu on Jan 11, 2024
Dear David,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Fiona

Stayed 1 night in Jan 2024
Response from Jimmy Liu on Jan 8, 2024
Dear Fiona,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Jimmy Liu on Jan 8, 2024
Dear John,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 05 out of 05 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

2/10 Terrible

Neil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Terrible
Tired building disgusting toilets slowest and most non customer centric staff you can imagine
Stayed 1 night in Jan 2024
Response from Jimmy Liu on Jan 8, 2024
Dear Neil,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn SOUTHAMPTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.What you described is not what we want for any of our guest, so please rest assured that we have taken this feedback to the relevant department and they are taking action to make the necessary changes in the future.Unfortunately, I cannot rewind the clock and make this experience better. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Jimmy Liu on Jan 6, 2024
Dear Ian,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jimmy Liu on Dec 31, 2023
Dear Robert,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 5 out of 5 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

8/10 Good

Lucy

Stayed 1 night in Dec 2023
Response from Jimmy Liu on Dec 31, 2023
Dear Lucy,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Celia

Stayed 1 night in Aug 2023
Response from Jimmy Liu on Dec 31, 2023
Dear Celia,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

4/10 Poor

martin

Stayed 1 night in Dec 2023
Response from Jimmy Liu on Dec 31, 2023
Dear martin,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.I understand that your stay was not up to our usual standards.I would like to apologize for any challenges that you may have faced.Please rest assured that we have taken your comments to the relevant departments to ensure the necessary changes are made.We hope you will give us the opportunity to serve you again in the future.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jimmy Liu on Dec 29, 2023
Dear Anonymous,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

Mohd Azli

Stayed 2 nights in Dec 2023
Response from Jimmy Liu on Dec 29, 2023
Dear Mohd Azli,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Southampton
A great venue for staying prior to a transatlantic voyage from Southampton
Stayed 2 nights in Dec 2023
Response from Jimmy Liu on Dec 29, 2023
Dear Warren, Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

8/10 Good

Tom

Stayed 1 night in Dec 2023
Response from Jimmy Liu on Jan 11, 2024
Dear Tom,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for cruise terminal
Stayed 1 night in Dec 2023
Response from Jimmy Liu on Dec 21, 2023
Dear Susan,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 5 out of 5 excellent experience during your stay, and that you found our location convenient for cruising. It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

8/10 Good

Gareth

Response from Jimmy Liu on Feb 8, 2024
Dear Gareth,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

jane

Stayed 1 night in Dec 2023
Response from Jimmy Liu on Dec 18, 2023
Dear Jane,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you.We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jimmy Liu on Dec 18, 2023
Dear Andrew,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We are pleased to see that you had a 10 out of 10 excellent experience during your stay.It was certainly our pleasure to provide services to you. We look forward to welcoming you back again in the near future.Sincerely,Jimmy Liu Front Office Supervisor

6/10 Okay

Christopher

Stayed 1 night in Nov 2023
Response from Jimmy Liu on Dec 21, 2023
Dear Christopher, Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.We strive to ensure all our valuable guests to have a 10 out of 10 experience during their stay, please accept our sincere apologies for any challenges that you may have faced.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

8/10 Good

David

Stayed 2 nights in Nov 2023
Response from Jimmy Liu on Dec 21, 2023
Dear David,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Only one functioning elevator led to long waits. The property needs refurbishment.
Stayed 1 night in Nov 2023
Response from Jimmy Liu on Nov 28, 2023
Dear Phillip,Thank you for taking the time to provide feedback regarding your recent stay.Please accept our sincere apologies for the challenges faced regarding the current lift refurbishment. We understand your frustration and we are currently working on the property with an amazing refurbishment. We hope you will give us opportunities to serve you again in the near future. Kind Regards,Jimmy LiuFront Office Supervisor

8/10 Good

Raymond

Stayed 1 night in Nov 2023
Response from Jimmy Liu on Dec 18, 2023
Dear Raymond,Thank you for taking the time to review your stay here at the Holiday Inn Southampton.We are glad to see that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price of wine outrageous!!
Stayed 1 night in Nov 2023
Response from Jimmy Liu on Nov 30, 2023
Dear Brenda ,Thank you for taking the time to review your stay here at Holiday Inn Southampton.I am sorry to know that you found the price of our wine outrageous. However, I am glad to know that overall you enjoyed your stay.We look forward to welcoming you back.Sincerely,Jimmy LiuFront Office Supervisor

10/10 Excellent

Olga

Liked: Cleanliness, amenities
Everything was great
Stayed 3 nights in Nov 2023
Response from Jimmy Liu on Nov 24, 2023
Dear Olga,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.I am delighted to read that you were satisfied with everything during your stay.We look forward to welcoming you back again.Sincerely,Jimmy LiuFront Office Supervisor

6/10 Okay

Dan

Traveled with family
Liked: Staff & service, amenities
Property needs to be upgraded to current standards. Hallway smelt musty. Rooms were spacious but bathroom was small.
Stayed 1 night in Oct 2023
Response from Jimmy Liu on Nov 22, 2023
Dear Dan,Thank you for taking the time to provide feedback about your experience here at the Holiday Inn Southampton.I understand that your stay was not up to our usual standards.Please accept our sincere apologies for the challenges faced regarding the smell in the hallway and the bathroom size.Please rest assured that we have taken your comments to the relevant departments to ensure the necessary changes are made.We hope you will give us the opportunity to serve you again in the future.Sincerely,Jimmy LiuFront Office Supervisor