Ratings based on 560 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Barham, Australia

Central location, low standard

Posted Sep 3, 2016
Pros: The reception staff were friendly and the breakfast quite good.
Cons: The rooms and ensuite need refurbishing and air conditioning provided to justify the rates charged.
Location: Good access to a walk around old town, city walls, restaurants/bars and check out the passenger liners in dock.
The hotel was in a good location, close to restaurants, old Southampton town and shopping district. Reception staff were friendly and inviting. The room was very outdated and below standard for Mercure. The paint on the wall was cracked and peeling, the carpet stained, the floor squeaked and the room stuffy, with the portable cooler unable to cope. The ensuite also needed updating as the painted shelving was poor. The breakfast was quite good. Overall poor value for money as high Mercure rates still charged.
4 out of 5
by A verified traveler from Northeast

Central close to all local amenities

Posted Aug 31, 2016
Hotel well situated for ferry bus to trains walking distance of town football ground & shops.Stayed on holiday. Only complaint not enough drawer or wardrobe space for length of stay. Size of room dining room bar & lounge areas fine. Excellent breakfast each morning. Staff helpful & sociable gave for a pleasant atmosphere
1 out of 5
by A verified traveler from california

Will never stay there again

Posted Aug 29, 2016
No air conditioning. Lots of stairs to deal with luggage. Old and creepy. Paint smell in room. Dirty chair cousins in dining room. So so food. Overall dingy. Very disappointed. Flew all the was from USA for cruise. Was told could see port and cruise-ship from hotel. Not true. Had to take taxi from hotel to port. Other nicer hotels in vicinity
2 out of 5
by A verified traveler from lancashire

No way 4 star....

Posted Aug 24, 2016
Needs up dating.. was in an outside room awful front door.. wouldnt like to see that in winter.. 4 star without aircon in the rooms...???
3 out of 5
by A verified traveler from Rotterdam

Good breakfast, but...

Posted Aug 4, 2016
Hot room, no air-conditioning, droopy bed but good pillows. Overall impression: needs more than a paint job.
3 out of 5
by A verified traveler

Posted Aug 3, 2016
No air conditioning, hot and stuffy, room not maintained well, paint peeling from walls, no refrigerator in room.
4 out of 5
by A verified traveler from bristol

good location hotel with character

Posted Jul 11, 2016
Pros: central location
Cons: wardrobe space
Location: right in the centre of town close to major shops and restuarants and attractions
very happy with stay from check in to departure Had a room to the rear of the hotel very quite and comfortable large bathroon and a few extras had a priveledge room staff were pleasent and helpfull did not eat in hotel had breakfast a few doors away in a pub would stay again
2 out of 5
by A verified traveler

Rundown, tatty, highly overprice and Mercure shoul

Posted Jul 7, 2016
Pros: Little
Cons: Everything material. And way too expensive.
Location: It is right in the centre of Ston and close to most of what that city has to offer
Very little good to write about. thE product is way passed sell by date and should be removed from the shelf until fully repaired. A sad tatty place of which Mercure should be ashamed.v
4 out of 5
by A verified traveler

Good hotel in the old town

Posted Jul 7, 2016
Pros: Comfortable bed and adequate shower. Helpful staff and good breakfast. Parking available.
Location: Walk to the old walls, city centre or to the waterfront with ferries to the Isle of Wight or cruise ships.
Hotel uses several buildings, some a couple of centuries old. Comfortable room with good facilities but subject to creaks, groans and outside noises. Earplugs were offered.
2 out of 5
by A verified traveler

Posted Jun 20, 2016 on Hotels
Room was very HOT - not sure why