Ratings based on 478 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Right next to cathedral.

Posted Jul 21, 2017
Nice hotel next to cathedral, good room and nice breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from L, Essex

Great location in central Winchester

Posted Jul 19, 2017
Great location but hotel a little tired and more a 3 star. Staff good and room neat and tidy. Breakfast was ok and bar staff attentive. Would recommend for good location and cost but not if out to impress.
Comment from Hotel Management
Jul 21, 2017 by will, Hotel Management
Dear Gary, Thank you very much for staying at Mercure Winchester and for letting us know that your room was clean and tidy and the team looked after you. Kind regards William McWilliam
4 out of 5
Recommended
for Couples
by A verified traveler from Suffolk

Super location, right in the City

Posted Jul 17, 2017
Pros: Friendly staff, clean, good breakfast.
Cons: Car park is hopelessly small and awkward to access.
Location: Could not be closer to the City Centre and the impressive Cathedral.
In many ways this is an unremarkable business-type hotel with a well-worn appearance but it's better than OK and the location makes it very attractive for visiting Winchester. The car park is tiny and cramped, so don't count on being able to use it.
Comment from Hotel Management
Jul 17, 2017 by Will, Hotel Management
Dear StuartO, Thanks you for your feedback. We appreciate you choosing to stay with us at Mercure Winchester Wessex. Kind regards William McWilliam
3 out of 5
by A verified traveler from Nashville, TN

Nice room but no air conditioning!

Posted Jun 24, 2017
Pros: The location is great and the staff was very helpful.
Cons: Need to update the facility and add air conditioning or at least a better was to circulate air in the room.
Location: The location is excellent. Right next to beautiful Winchester Cathedral and a block off High Street with lots of shopping.
I was quite surprised to check in to this hotel which is in a great location for taking in all that Winchester has to offer, only to find out on a day that was 90 degrees there was no air conditioning at this hotel. There was just a very small desk fan. There were two small windows to crack but no other way to get any air circulation at all in the room. The staff were apologetic as they were burning up also. Thank goodness the hotel is very close to nice restaurants and bars with air conditioning.
Comment from Hotel Management
Jul 1, 2017 by Will, Hotel Management
Dear Cel, Please accept my apologies if your stay was uncomfortable due to the lack of air-conditioning. Unfortunately I cant say at this stage if there are any plans to install it in the future. Kind regards William
4 out of 5
Recommended
for Everyone
by A verified traveler

Cathedral Visit

Posted Jun 5, 2017
Pros: Location was ideal and staff were very helpful. Disabled parking close to the hotel entrance.
Cons: Decor needs updating, as it is looking a bit sad. Level access shower requested, but not available, which would help the disabled.
Location: Central location, so easy to get to local historic churches and buildings. A range of shops and plenty of places to get something to eat or drink.
Great location next to the Cathedral and in the City Centre. A perfect stopover for our visiting choir! Staff were very welcoming and helpful.
Comment from Hotel Management
Jun 28, 2017 by Will, Hotel Management
Dear Guest, Thank you for posting your review. We are hoping that our delayed refurbishment will address the issues you highlighted . Kind regards William
5 out of 5
Recommended
for Everyone
by A verified traveler

it was a lovely hotel

Posted Jun 5, 2017
The hotel was lovely and all the staff was very welcoming it was in a excellence location right in the centre so easy access to everything.
Comment from Hotel Management
Jun 28, 2017 by Will, Hotel Management
Dear Guest, Thanks very much for letting us know you loved the hotel and found the team to be very welcoming. I hope we will see you again. Kind regards William
4 out of 5
Recommended
for Everyone
by A verified traveler

Central Winchester

Posted May 13, 2017
Pros: Views of the cathedral and spacious rooms.
Cons: Housekeeping ... Kettle and expresso machine not working/stopped working during my stay, and some of the room sockets were difficult to plug into ...
Location: Central position to the city and lots to do for a variety of interests.
I have stayed several times and will go back ... I always have a pleasant experience here.
Comment from Hotel Management
May 26, 2017 by Will, Hotel Management
Dear Guest, Thank you very much for staying with us again. We appreciate your loyalty. It is always refreshing to hear that guests choose to stay with us regularly . I hope that you will continue to do so. Kind regards William McWilliam
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

So much potential

Posted May 4, 2017
Pros: food and location
Cons: parking/outside look/information/access for heavy bags/wheelchars
Location: has shops/cathedral near by.
hotel doesn't look very good from outside and has lots of steps to get in with no ramp for luggae or wheelchairs etc. location is really good re cathedral and shops etc but parking is limited and very small spaces when cars are getting wider. needs to address this issue. Food was very good at both dinner and breakfast and service slow but acceptable. Not enough information about hotel and surrounding area or getting around in Winchester and room I was in had nothing. Wireless didn't really work on my phone but was ok on laptop. The hotel needs a good spruce up especially outside and could do with some improvements inside. My room had very noisy plumbing and as bed on wall next to bathroom it was slightly annoying. I will happy stay at this hotel again though purely due location.
Comment from Hotel Management
May 26, 2017 by Will, Hotel Management
Dear David, Thank you for sharing your feedback following your recent stay. I am pleased to hear that you enjoyed both your dinner and breakfast. Wheel chair access is at the rear of the hotel and we will be placing a sign at the entrance to direct wheelchair users . For those with heavy bags , please be assured that the team will be more than willing to assist. In thanking you for your review , I hope we will see you again in the future. Kind regards William McWilliam
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandhurst

Nice hotel overlooking the cathedral

Posted Apr 29, 2017
I have stayed here many times and think it is a good hotel. The views are spectacular, but if you are a light sleeper the cathedral bells- which go on all night- will be annoying. The location is excellent; a few steps away from the high street. Staff are always friendly, but those on the reception are often over-stretched. During this stay I was disappointed with the usually wonderful breakfast; food was not replenished quickly at the buffet, i.e. no pastries, congealed eggs, and the coffee was horrible. I would also suggest eating at one of the many restaurants in town rather than at the hotel in the evening.
4 out of 5
by A verified traveler

We love Winchester

Posted Apr 23, 2017 on Hotels
No Complaints
Comment from Hotel Management
May 26, 2017 by William, Hotel Management
Dear Guest, Thank you for choosing Mercure Winchester Wessex. I am pleased that you had no issues during your stay and hope that you will return in the future. Kind regards William McWilliam