Ratings based on 1,036 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from london

nice hotel, excellent location

Posted Aug 17, 2016
Pros: great location
Location: shopping center, retail park next to hotel. 20 min drive to peppa pig world
booked a superior room, was disappointed as picture of room on expedia were misleading. hotel staff was helpful and compensated for all the inconvenience. location was great and hotel was clean. food was good as well.
Comment from Hotel Management
Aug 17, 2016 by Marta, Hotel Management
Dear Guest, The team and I very much appreciate your comments. We are so pleased that you had an enjoyable time during your stay with us and I am very sorry about the disappointment with the room. It is our hope that you will give us the opportunity to better serve you in the near future. Regards Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
by A verified traveler

A typical Novotel, i.e. absolutely fine

Posted Aug 15, 2016
This is a typical Novotel, i.e. comfortable, tightly designed, stylish, if very "corporate" hotel aimed at the business crowd. The location is far from beautiful however it is very handy for the train station.
Comment from Hotel Management
Aug 16, 2016 by Marta, Hotel Management
Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team and I hope we can welcome you back to Novotel Southampton in the near future. Regards, Marta Koman Food and Beverage Manager Novotel Southampton
1 out of 5
by A verified traveler

No room at the Inn

Posted Aug 14, 2016
Pros: We only had to stay one night.
Cons: A bull-dozer for their "sister hotel".
Arrived with a booking for the Novatel but no room available. Was sent to their "sister hotel" the Dolphin Mercure as an alternative but this was just terrible. A 500 year old hotel may have character for some people but the noise from the street outside until 3am made for a bad nights sleep. The room had a musty 500 year-old smell about it and the tap in the bathroom sink was broken. It also felt like was 500 degrees with no air-conditioning.
Comment from Hotel Management
Aug 17, 2016 by Marta, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I believe our Front Office Manager contacted you already to be able to discuss this further. Regards, Regards Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
by A verified traveler

Posted Aug 13, 2016
Clean, friendly, close to everything in city center
Comment from Hotel Management
Aug 15, 2016 by Marta, Hotel Management
Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton
5 out of 5
by A verified traveler

hôtel accueillant

Posted Aug 9, 2016
Pros: la possibilité d'utlisier la piscine, la salle de sport, de prendre les petits-déjeuner.
Location: proche le centre commercial West Quay, des routes principales.
malgré l'arrivée tardive, l'accueil est chaleureux.
Comment from Hotel Management
by General Manager, Hotel Management
Chers clients, Merci beaucoup pour votre visite. Je suis tres heureux de constater que vous avez passe un tres bon sejour parmis nous. J'espere que nous aurons le plaisir de vous acceuillir de nouveau tres prochainement. Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Stayed over night before going on cruise. Lovely hotel. Staff very nice and helpful Will certainly go again.
Comment from Hotel Management
Aug 9, 2016 by Marta, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am so glad that you had an enjoyable time during your stay with us and we look forward to welcoming you back in the near future. Regards Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
by A verified traveler from Ferndale

Hotel stay

Posted Aug 6, 2016
Very convenient, close to train station, shops and restaurants. Very helpful and friendly staff.
Comment from Hotel Management
Aug 7, 2016 by General Manager, Hotel Management
Hello Wanda, Thank you very much for your stay and your comments. I am glad to see you had a great time with us and liked our friendly staff. We hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
3 out of 5
by A verified traveler

Great location staff was very good. No A/C hot

Posted Aug 1, 2016
Our room was very hot and no air movement. I did not see that they did not have A/C
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am extremely sorry to see you had issues with the air cooling in your room. We hope we will see you again in a near future. Kind regards. Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from Queensland, Australia

Well located and Comfortable

Posted Jul 31, 2016
Pros: Good location, large room, good on site parking and a short walk to a major shopping centre
Cons: Bathroom is a little dated, the shower recess with a large step up to access was clumsy to use.
Location: Near to the railway station, shopping and other dining options.
We enjoyed our 5 night stay at this hotel. The room was large and comfortably furnished. Evening meals in the restaurant were enjoyable with a nice menu selection and well prepared and presented food. The staff were attentive and friendly.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Jhammo, Thank you very much for your stay and your comments. Patrick Le Henaff, General Manager, Novotel Southampton
4 out of 5
by A verified traveler from Singapore

A stopover at Southampton

Posted Jul 29, 2016
Pros: Good location and friendly staff
Location: Within 5 min walking distance to a large shopping center and Ikea.
We were traveling from Cornwall to Sussex and stopped over for one night at Novotel in Southampton. The hotel is nicely decorated and well equipped. It is near a large shopping center and Ikea. Very convenient..
Comment from Hotel Management
by General Manager, Hotel Management
Dear Jin, Thank you for your stay and your coments Patrick