Ratings based on 1,218 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from brentwood

Hot and noisy

Posted Jul 21, 2017
Maybe we were unlucky with the heat and humidity but the rooms have limited or no air circulation and limited window opening (because of safety) we spent the most uncomfortable 2 nights and the noise from guests and the nightclub exit of Oceania close by. Staff were excellent but we needed sleep and comfort and paid top price expecting that and left feeling exhausted.
Comment from Hotel Management
Jul 21, 2017 by Marta, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your review and we do hope to see you again at Novotel Southampton. Regards, Marta Koman Food and Beverage Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay close to the City Cruise Terminal.

Posted Jul 16, 2017
Pros: Close to the City Cruise Terminal
Cons: Efficiency of check-in, friendliness of staff
Booked this stay through Expedia for an overnight before departing on a cruise. After a long International flight, imagine my disappointment at check in when they could not find my reservation. I had the confirmation number from Expedia, and yet they contended that they could not find it. I called Expedia, and they were helpful and said they would call the Reservations Manager directly. After about 30 minutes, I was told that they would match the price on my printed confirmation and get me a room. Rooms were fine, and clean. However on this particularly hot evening, it was difficult to sleep without air conditioning.
Comment from Hotel Management
Jul 18, 2017 by Marta, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
by A verified traveler

Practically located,close to shops and restaurant.

Posted Jul 16, 2017
Pros: Location and gym
Enjoyed stay. Good gym. Would be a good place for short stay with children . Did not use bar or restaurant.
Comment from Hotel Management
Jul 17, 2017 by Marta, Hotel Management
Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jul 15, 2017
Great stay. 1 complaint, a/c not working, room very warm
Comment from Hotel Management
Jul 17, 2017 by Marta, Hotel Management
Dear Guest, The team and I very much appreciate your comments. We are so pleased that you had an enjoyable time during your stay with us and I am very sorry about the disappointment with the room. It is our hope that you will give us the opportunity to better serve you in the near future. Regards, Marta Koman Food and Beverage Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

OK hotel near Cruise Terminal.

Posted Jul 8, 2017
Hotel is OK but nothing special especially given the high price being charged. Room design is poor. Air conditioner does not work and rooms get very warm (windows barely open to ventilate the room and staff will have to look for small fans to relieve the heat). Breakfast is OK but nothing special. Overall, there are no other good hotel options nearby so that's why hotel can charge high prices without much concern about amenities and services.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and constructive comments. I am sorry to see the air cooling was not "cool" enough. Please accept my apologies for this. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Stay after a cruise

Posted Jul 1, 2017
Pros: Good location
Location: Shopping, cafes, and bus and train stations are all close.
On two of the few hot days in England we stayed here, and there was no air-conditioning. We opened a window, but had to close it again because of the noise.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Dear John, Thank you very much for your stay. I am extremely sorry to see that the air cooling was not producing a comfortable temperature in the room. Please accept my full apologies for this. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Families
by A verified traveler

Pleasantly surprised

Posted Jun 27, 2017
Pros: Price is competitive and roomy
Cons: Conditioner as well as shampoo in the rooms would be helpful
Location: Excellent location to a large modern shopping center/mall. Large number of restaurants in walking distance. Ideal for cruise ships.
I was vacationing with my family of 5 and was in need of 2 rooms. Always concerned of the cumulative cost of having 2 rooms, I will say, the price was very fair. The beds were large for UK standards in my experience (queens rather than doubles). Breakfast was very good. Friendly waitstaff. And the location was ideal near (2min walk) the West Quay shops and lots of restaurants.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see that you and the family had a good time with us and we hope we will see you again in near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good hotel near the cruise terminal

Posted Jun 6, 2017
Location: Close to Westquay shopping centre and Old City Wall. Lots of dining establishments...
Clean hotel, helpful staff, free wifi. In close proximity to shopping, dining and the old city wall. Front desk will assist to call for a taxi to the cruise terminal, taxi arrived within five minutes. It costs about £10.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Dear Nick, Thank you very much for your stay and your constructive comments. I am glad to see you had a good time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted May 30, 2017
Great location, close to the West Gate and the Titanic Pub!
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Dear Doctor Jonson, Thank you very much for your stay and your comments. I am glad to see you had a good time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling, VA

Nice little hotel close to the cruise terminal.

Posted May 20, 2017
Modern and clean with a great breakfast buffet. Xxxxxxxx. Cxxxxxxx. Xxxxxxxx. Xxx.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Hello Minion Blob.... Thank you for your stay and the great comments about the hotel and the breakfast. We hope to see you in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton