Ratings based on 1,132 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

stay in Southampton

Posted Feb 19, 2017
Hotel stay was nice comfort wise and swimming pool etc were really nice but had to ask few times for cleaner to clean bins as were overflowing and for fresh towels etc also hoovering etc.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Suraya, Thank you very much for your stay. Your feedback are important to us and help us to improve. I am sorry if the housekeeping service was not to your full satisfaction. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Overnight stop prior to theatre show

Posted Feb 5, 2017
Pros: Its location
Location: Close to the rail and bus station and also with a good sized car park for people travelling by car. A 10-minute walk to the city centre.
The Novotel was ideally situated for access to city centre restaurants and the theatre. Rooms were modern and the facilities good.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Nick, Thank you very much for your stay and your nice feedback. I am glad to see you had a great time with us and found the hotel with good facilities. We hope to see you in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Hull

Nice hotel convenient for food outlets & shopping

Posted Feb 3, 2017
Pros: Location
Cons: Lighting and heating in the rooms
Location: Easy to access by car. Several food outlets within short walking distance. Very good shopping outlets close by. Easy to walk into the city centre.
Good value for money, nice hotel. Unfortunately the room temperature was cold and could not be adjusted.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Gully, Thank you very much for your stay and your comments. I m glad to see you had a good time with is and found the hotel of good value. KInd regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice hotel

Posted Jan 30, 2017
Everywhere very clean. Pool & gym very well looked after and clean. Room very clean & warm. However the toilet is awful! Is in a seperate room to shower&sink, it's basically a hole in the floor in a cupboard sized room. Staff were ok, not overly friendly but friendly enough. Dont like that you have to pay for parking. Overall a nice stay! local to lots of shops & restaurants & a casino & nightclub.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Ajay, Thank you very much for your stay and your nice feedback. I am glad to see you liked our leisure center as well as the location of the hotel in city center. I am sorry if the set up of the toilet is not to your satisfaction but we hope we will see you again in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
lovely hotel well placed for visiting the mayflower ,shops and eating places on the door step. great night sleep in a very comfortable bed pillows and spotless room.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I happy to see you had a great time with us and we hope to see you once again in a near future. Regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Poole

HOTEL NEAR SHOPPING CENTRES

Posted Jan 1, 2017
Pros: Its near to the shopping centre, supermarkets, cinema and theatre. Rooms are very clean.
Cons: The heating, it was a bit cold in the rooms. Make sure you take a cardigan or sweater during winter time.
Location: The location was superb, and you can do lots of shopping and eating out is awesome with so many cafes, resturants and bars.
I have stayed in this hotel several times now and I just love this hotel. It has everything from fridge, iron board/iron, hair dryer, and the TV has good channels. Downstairs you have a small swimming pool and gym, all included in your hotel price. Parking is £8 which is acceptable, blue badge holders get parking free. Once you parked your car, you do not need to drive as all the shops are walkable, even Odeon cinema is 5mins walking distance. I strongly recommend this hotel.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Happy Guests, Thank you very much for your stay and your great comments about your visit. I am glad to see you liked the location of the hotel. Thank you for the detailed information given for future visitors. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, shame about the rooms...

Posted Dec 20, 2016
I love Novotel hotels, but this time I was disappointed. Although the hotel is nice, the pillows were horrible and the mattress was quite lumpy. I was also expecting a nicer bathroom. I would say the room it's self was on par with a premier inn. Not what I was expecting.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you found the hotel nice but sorry if the comfort of the pillows was not to your satisfaction. Feedback are important to us and help to improve. Kind regards, Patrick Le Henaff, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stevenage

Excellent hotel

Posted Dec 4, 2016
Pros: Easy access, onsite parking, hotel facilites.
Location: Shopping, Peppa Pig World park,
We stayed just for one night but we found that hotel was excellent value for money, room clean with modern TV and fast internet. We also enjoyed hotel pool that was included in price. I have to praise staff at breakfast area as they went extra mile as it was our daughter birthday and they gave her chocolate decorated plate with cake, candle and baloon,and she was really happy as this was a complete surprise. So overall great hotel with great staff. Well done to all, keep up the good work.
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you had a great time with us and we look after your daughter for her birthday. We hope we will see you again again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
2 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Very nice hotel, but very noisy as there was an event on in the function room.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you very much for your stay. I am sorry about the noise coming from a private function. Please accept my apologies. I hope this will not deter you coming back to Novotel Southampton. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from US

We'll be back!

Posted Nov 19, 2016
We've stayed here before and will return again. Clean, Efficient, and within walking distance to the main part of town. Breakfast is excellent. We got in and up late and they allowed us to take breakfast to our room -- thank you! Close to the train station. Love this place -- see you next time!
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Laura, This is with great satisfaction I receive your very nice comments. Thank you and see you soon. Patrick Le Henaff General Manager Novotel Southampton