Ratings based on 1,168 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good central location

Posted Apr 18, 2017
Executive family room felt a little cramped for two older children. Nice little gym and pool. Lovey breakfast. Room could use a thorough dusting but otherwise comfortable stay.
Comment from Hotel Management
Apr 18, 2017 by Marta, Hotel Management
Dear Jessie, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire

Good location for town

Posted Apr 16, 2017
Friendly and helpful staff, room clean and comfortable. Nice little touch as Easter eggs left in room for our children.
Comment from Hotel Management
Apr 18, 2017 by Marta, Hotel Management
Dear Guest, The team and I very much appreciate your comments. We are so pleased that you had an enjoyable time during your stay with us. I hope we can welcome you back to Novotel Southampton in the near future. Regards Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Convenient location. Great hotel.

Posted Apr 14, 2017
Pros: Room size, breakfast, friendly staff, convenient location, parking outside, cleanliness.
Location: 15 minute walk to city centre. Ate at Bella Italia (Above Bar) which was excellent. Close to out of town shops and port (docks).
Short stay whilst visiting Paultons Park with husband and 4 children age 1 - 11 years. Rooms excellent - clean and tidy, blackout curtains that worked, quiet and convenient location. Lovely, comfortable beds. Relaxed and friendly staff. Parking close but payable (£8 per night). Fantastic breakfast. Would stay again and recommend.
Comment from Hotel Management
Apr 18, 2017 by Marta, Hotel Management
Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel surprised in seeing the diners tv,

Posted Apr 7, 2017
Everything was lovely and the whole family enjoyed it especially nice because it was my partners birthday
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and the very nice comments. I am glad to see you, happy and ....Happy Birthday to your Partner. Patrick Le Henaff; General Manager, Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler from cheltenham

Boxing event

Posted Apr 3, 2017
Sadly a boxing event we weren't made aware of hindered our stay massively, there were huge groups of people in the bar which made it not child friendly in any way, the hotel was fine in its self however I would of booked somewhere else if I'd been made aware of the event
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dear Lucy, Thank you very much for your stay. I am extremely sorry to see that the Boxing event held in our private room created inconvenience to you in the lobby. Please accept my apologies for this. This is not our usual good service we are providing. I do hope we will see you again in the future. Kind regards, Patrick Le Henaff, General Manager
3 out of 5
by A verified traveler from London

Expected more from a 4* hotel

Posted Mar 22, 2017
Pros: Staff are friendly and helpful
Cons: upgrade facilities in bedroom to become a 4* hotel
Location: Being close to the town center and train station is the reason for chosing hotel
Let down, not what i expected from a 4* hotel. facilities in bedroom not so nice along with decor
Comment from Hotel Management
Mar 29, 2017 by Marta, Hotel Management
Dear Guest, Thank you very much for your comments. I am so glad that you had an enjoyable time during your stay with us. It was pleasure to read that you found the staff friendly and helpful and you like the location and I am very sorry about the disappointment with the room. I hope we can welcome you back to Novotel Southampton in the future. Regards, Marta Koman Food and Beverage Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland

Convenient for theatre and shopping

Posted Mar 13, 2017
Stayed overnight so we could visit West Quay and the Mayflower in the evening. Hotel was clean, comfortable, quiet and a great base for us.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Jude, Thank you very much for your stay. I am glad to see you had a good time with us and we hope to see you again in a near Future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

stay in Southampton

Posted Feb 19, 2017
Hotel stay was nice comfort wise and swimming pool etc were really nice but had to ask few times for cleaner to clean bins as were overflowing and for fresh towels etc also hoovering etc.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Suraya, Thank you very much for your stay. Your feedback are important to us and help us to improve. I am sorry if the housekeeping service was not to your full satisfaction. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Overnight stop prior to theatre show

Posted Feb 5, 2017
Pros: Its location
Location: Close to the rail and bus station and also with a good sized car park for people travelling by car. A 10-minute walk to the city centre.
The Novotel was ideally situated for access to city centre restaurants and the theatre. Rooms were modern and the facilities good.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Nick, Thank you very much for your stay and your nice feedback. I am glad to see you had a great time with us and found the hotel with good facilities. We hope to see you in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Hull

Nice hotel convenient for food outlets & shopping

Posted Feb 3, 2017
Pros: Location
Cons: Lighting and heating in the rooms
Location: Easy to access by car. Several food outlets within short walking distance. Very good shopping outlets close by. Easy to walk into the city centre.
Good value for money, nice hotel. Unfortunately the room temperature was cold and could not be adjusted.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Gully, Thank you very much for your stay and your comments. I m glad to see you had a good time with is and found the hotel of good value. KInd regards, Patrick Le Henaff General Manager Novotel Southampton