Ratings based on 1,011 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Average hotel with outstanding service

Posted Jul 27, 2016
We stayed one night here before taking a cruise. The hotel is walking distance from some of the local sights and within 10 minutes drive from the cruise terminal. Check in was quick and we got all the info we needed. They have a restaurant which was pleasant with good food and service. The room was a bit outdated, but comfortable enough. One drawback was the inability to control the temperature, so it was very warm in the room despite some air cooling. The staff was happy to bring us a fan, which helped. Everyone at this hotel was very helpful and went out of their way to help us be as comfortable as possible.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Dear guests, Thank you very much for your stay and your nice comments about the services of the hotel and its convenient city center location. I am sorry to see the temperature of the room was too hot. Please accept my apologies for this. We hope to see you again in near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from Tauranga NZ

Friendly staff but no air conditioning in rooms

Posted Jul 27, 2016
Friendly staff but no air conditioning in rooms, which in July was an issue.
4 out of 5
by A verified traveler

Convenient to shops and cruise dock

Posted Jul 16, 2016
Great for overnight stay after getting off a cruise.
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you had a good time with us. We hope to see you in a near future. Kind regards, Patrick
4 out of 5
by A verified traveler from Ruurlo

Net hotel, prima ligging

Posted Jul 4, 2016
Hotel is netjes verzorgd,zeer gunstig tov het treinstation, vlakbij winkels en restaurants. Zeer vriendelijk personeel, nette en schone kamers. Al met al prima hotel voor een weekend weg
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and the very nice comments about the hotel. I am glad to see you liked the location close to train station and the shopping. Even more important, the friendliness of the staff. We hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager
5 out of 5
by A verified traveler from Ottawa, Canada

Clean comfortable place to see prior to a cruise.

Posted Jun 24, 2016
Pros: Location
Yes we would recommend this hotel because of its cleanliness, friendly attentive staff and location. We would definitely recommend this hotel.
Comment from Hotel Management
Jun 25, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and your great comments about the hotel. Thank you for your loyalty and will be happy to see you again in the future. Kind Regards, Patrick Novotel Southampton
4 out of 5
by A verified traveler

Well located before a cruise- great service

Posted Jun 20, 2016
Pros: Location
Cons: No food in the hotel for late arrivals so a late light menu would be nice when cruise passengers are in, as many arrive late night before the cruise.
Location: NIce easy walk into town and well located to Southampton port.
Stayed 1 night before a cruise- welcoming staff, clean room, and well located for a walk to town before the cruise.
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and your very nice comments about the location hotel. I am sorry if you could not have food on arrival. We do have a service of food all day and night. Limited menu but nice late arrival. I am sorry if this was not proposed to you. We hope we will see you again in the future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler

Value and location

Posted Jun 10, 2016
Pros: Location, staff, price
Cons: Air conditioning!
Location: Docks for cruise ships nearby as well as ample shopping and restaurants
Lovely staff, quiet and great shopping close by. Lacking air conditioning but they did their best by bringing me a fan. Too noisy for light sleepers when the windows are open.
Comment from Hotel Management
Jun 10, 2016 by General Manager, Hotel Management
Dear Guests, Thank you for your stay. I am glad to see you found lovely staff and the hotel convenient for the shopping. I am sorry if the temperature was too hot in the room. Kind regards. Patrick Le Henaff, General Manager
4 out of 5
by A verified traveler from Newcastle upon Tyne

Very noisy due to an event

Posted Jun 10, 2016
The hotel staff were fantastic! The room was clean and spacious and the breakfast was great too. The only issue I had was there was an event going on for a football presentation day/evening and this made the hotel very noisy. We went down to the bar area and ended up coming back to the room due to the noise levels and the bad language being used. No one seemed to be doing anything to stop this from affecting guests of the hotel. On a normal day I imagine this hotel is very pleasant to stay in as it's comfortable, great staff and close to everything.
Comment from Hotel Management
Jun 10, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you liked the hotel but an event held in the function rooms create a lot of noise, bad language. This is not the usual event held in the hotel, so we hope we will see you again in the future. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton
5 out of 5
by A verified traveler

GOOD LOCATION WITH CHILDREN

Posted Jun 7, 2016
Pros: It was clean and well laid out.
Cons: the air con in the rooms
Location: there are plenty of things to see from new to old. History all around
The hotel was very nice the staff where great. The stay was perfect.
Comment from Hotel Management
Jun 7, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am very glad to see you had a great time with us and you found the hotel cleaned with a good staff and well located. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
by A verified traveler

Posted Jun 6, 2016
Good experience. Excellent staff. Excellent service
Comment from Hotel Management
Jun 7, 2016 by General Manager, Hotel Management
Dear Guests, Thank you for your stay and your great comments. I am glad you and the family had very good experience with us. We hope we will see you again in a near future. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton