Ratings based on 1,199 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good hotel near the cruise terminal

Posted Jun 6, 2017
Location: Close to Westquay shopping centre and Old City Wall. Lots of dining establishments...
Clean hotel, helpful staff, free wifi. In close proximity to shopping, dining and the old city wall. Front desk will assist to call for a taxi to the cruise terminal, taxi arrived within five minutes. It costs about £10.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Dear Nick, Thank you very much for your stay and your constructive comments. I am glad to see you had a good time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted May 30, 2017
Great location, close to the West Gate and the Titanic Pub!
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Dear Doctor Jonson, Thank you very much for your stay and your comments. I am glad to see you had a good time with us and we hope we will see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling, VA

Nice little hotel close to the cruise terminal.

Posted May 20, 2017
Modern and clean with a great breakfast buffet. Xxxxxxxx. Cxxxxxxx. Xxxxxxxx. Xxx.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Hello Minion Blob.... Thank you for your stay and the great comments about the hotel and the breakfast. We hope to see you in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, fl

Superior staff and excellent location

Posted May 14, 2017
Very pleasant stay at a clean and friendly, well located facility.
Comment from Hotel Management
May 14, 2017 by General Manager, Hotel Management
Dear Al, Thank you for your stay. I am glad to see you had a great time with us and we hope we will see you in a near future. Kind regards, Patrick Le Henaff, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Quite good! Quite, and serene.

Posted May 13, 2017
Pros: Convenient.
Cons: A bit old. A reduced of price is an incentive for customers.
Location: Theatres, factories outlets, McDonald, and some high ends restaurants.
It is close to the cruise terminal and National Express, within walking distance. Shops and eateries are in the vicinity.
Comment from Hotel Management
May 17, 2017 by Marta, Hotel Management
Dear Mark, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am so glad that you had an enjoyable time during your stay with us and we look forward to welcoming you back in the near future. Regards Marta Koman Food and Beverage Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
Pros: We only had an overnight stop therefore it was adequate. I did like the swimming pool.
Cons: Didn't think it lived up to a four star hotel.
We enjoyed our stay in Novotel Southampton however we had stayed there last year and I didn't think the restaurant took the same care when I asked about gluten free diet as I am Coeliac. Last year they very kindly cooked my breakfast in the kitchen as there is a big problem with contamination.
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and constructive comments. I am very sorry if we were not able to provide and served the breakfast as per your need. I believe we can provide any food for any diet and it looks this was not the case on that morning, sorry. Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Nice hotel, quiet, in a good location.

Posted May 11, 2017
Pros: Fast Wi-Fi, cleanliness, location, huge and comfortable beds
Cons: Put toilet brushes and fix the A/C please!
Location: Retail park and McDonald's and TGI Fridays right across!
I stayed for 2 nights in a standard room and was very satisfied. The room was very clean and in a good condition.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Dear Mario, Thank you for your stay and your very nice comments. We hope we will see you again in near future. Kind regards, Patrick
4 out of 5
Recommended
for Everyone
by A verified traveler

Very central

Posted May 8, 2017
Good hotel, close to all amenities. Parking a bit steep at £8 per night. Comfortable rooms. Swimming pool was very small but gym is well equipped.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and your nice comments. I do hope we will see you one more time. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Jersey

Great location for going shopping and thr theatre

Posted May 7, 2017
The hotel is within walking distance of both shopping and the theatre which was our reason for visiting Southampton. The hotel staff were excellent. The beds were too hard for our liking. We woke up with backache.. The facilities are great. We made use of the gym and pool. Breakfast was spot on.
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you happy and hope we will see you again in a very near future. Kind Regards, Patrick Le Henaff, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester , UK

Nice hotel, very quiet area, next to a retail park

Posted May 6, 2017
Cons: The room was very cold, the A/C wasn't working. Why no toilet brush....???
Stayed 2 days and was very satisfied with the cleanliness and the facilities of the hotel. Huge beds and very comfortable, very fast internet, spacious room!
Comment from Hotel Management
May 6, 2017 by General Manager, Hotel Management
Dear Marios, Thank you for your stay and your comments. I am glad to see you had a good time with us. I am sorry if the temperature was not to your satisfaction. Regarding the toilet brush... for hygiene reason, this can not be available in the room. Kind regards, Patrick Le Henaff General Manager Novotel Southampton