Ratings based on 1,095 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Stevenage

Excellent hotel

Posted Dec 4, 2016
Pros: Easy access, onsite parking, hotel facilites.
Location: Shopping, Peppa Pig World park,
We stayed just for one night but we found that hotel was excellent value for money, room clean with modern TV and fast internet. We also enjoyed hotel pool that was included in price. I have to praise staff at breakfast area as they went extra mile as it was our daughter birthday and they gave her chocolate decorated plate with cake, candle and baloon,and she was really happy as this was a complete surprise. So overall great hotel with great staff. Well done to all, keep up the good work.
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you had a great time with us and we look after your daughter for her birthday. We hope we will see you again again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from Tettnang

Das Hotel ist gut aber mein zimmer (528) schlecht

Posted Nov 28, 2016
Das Hotel ist schön und die Lage ist auch gut. Aber mein zimmer (528) wahr nicht sehr gut. Der Service Aufzug nebenan ist sehr laut und die Luftleitung kann mann nicht abschalten so das die ganze zeit kalte Luft rein kommt. Ich hatte den Heizer auf Maximum gestellt aber wahr noch immer kalt. Die Luft aus der Luftleitung konnte ich nicht beeinträchtigen. Für das Geld habe ich mir mehr erhofft. Vielleicht hatte ich kein glück und habe das schlechte zimmer bekommen aber dann könnte mann auch etwas sagen und das zimmer vielleicht für weniger anbieten.
Comment from Hotel Management
Dec 1, 2016 by general manager, Hotel Management
Thank you very much for your stay. Your feedback is important to us. I am sorry if the air cooling was not good enough and you were disturbed by some noise. I hope this will not deter you coming back coming back to Novotel Southampton. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
by A verified traveler from US

We'll be back!

Posted Nov 19, 2016
We've stayed here before and will return again. Clean, Efficient, and within walking distance to the main part of town. Breakfast is excellent. We got in and up late and they allowed us to take breakfast to our room -- thank you! Close to the train station. Love this place -- see you next time!
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Laura, This is with great satisfaction I receive your very nice comments. Thank you and see you soon. Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
by A verified traveler

close to all amenities

Posted Nov 18, 2016
Walking distance to shops and restaurants, rail station 2 mins away and lovely views and walks along harbour.
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am glad to see you found the hotel with a convenient location. We hope we will see you again in the future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler

A good hotel close to the station

Posted Nov 17, 2016
Two night stay, would not wanted to have been any more. Fair distance from restaurants. Very easy to access the station
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and the comments. Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from uk

Modern and environmentally friendly

Posted Nov 5, 2016
Location: Portsmouth is close at hand with the Victory... also the new forest. There are some fantastic restaurants - great place to reconnect with old friends!
Hotel was ok - seemed very impressed with itself though. Very concerned with being environmentally friendly - you have to make a special request for a bath mat as they are trying to cut back on laundry. Admirable but as a guest I don't like to stand in shower drips. It's unpleasant and a safety hazard. Hotel is exceptionally noisy - a wedding reception was going on the first night I was there and even though I was on the third floor I could hear the music loudly and clearly. Couldn't sleep until 2am. The rooms are very thin walled as well and you can hear the conversations and hygiene routines of your neighbors. It was clean as I said but I'm unlikely to give it another go for the amount charged. The staff are polite and competent but act as though they're doing you a favor by assisting you.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Heidi, Thank you very much for you stay and your nice and constructive comments. I am glad to see you had a good time with us. I am sorry about the noise coming for our function room. Please accept our apologies. Also sorry if the staff did not gave a full positive feeling. We hope we will see you again in a near future. Kind regards. Patrick Le Henaff General Manager Novotel Southampton
3 out of 5
by A verified traveler from US

Ok, but not very good. I'll be looking for another

Posted Nov 3, 2016
Pros: Location... Spacious room... Not much else positive to add...
Cons: Marginal food... Almost no service... One of two exceptionally small elevators broken.
Location: Great in town walking location and close to cruise 🚢 port...
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Hello John, Thank you very much for your stay and your comments. I am happy to see the location of the hotel was convenient for you. Please accept my apologies for the lift issue. I do hope we will see you again in the future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from US

Nice hotel convenient to rail station & harbour

Posted Oct 31, 2016
Pros: Very close to the train station and the harbour where liners and cruise ships dock.
Cons: I was there in October and unfortunately the air conditioning was not turned on so it was rather stuffy.
Location: Large shopping centre close-by. Walkable to the city centre.
All in all a pleasant stay. Not cheap but reasonable price for what you get. Nice staff.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Thomas, Thank you very much for your stay. I am glad you found the location convenient for the train station and the cruise terminal. I am sorry if the temperature was not comfortable this time. We hope we will see you again in a near future. Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by A verified traveler from South Wales

Good hotel, convenient location, expensive bar.

Posted Oct 28, 2016
Location: Excellent shopping centre close by.
Rooms and amenities good and very clean, good breakfast,
Comment from Hotel Management
Oct 28, 2016 by General manager, Hotel Management
Dear guests, Thank you very much for your stay and your comments. I am glad to see you had a good time with us and we hope to see you again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
by A verified traveler

Excellent pre cruise stay

Posted Oct 9, 2016
Catered for all are family needs aged from 18 months to 87 yrs excellent stay, breakfast and Dinner excellent
Comment from Hotel Management
Oct 10, 2016 by Marta, Hotel Management
Dear Guest, Thank you for your excellent feedback, we are so pleased you enjoyed your recent stay and we look forward to welcoming you back soon. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton