Ratings based on 1,148 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London

Expected more from a 4* hotel

Posted Mar 22, 2017
Pros: Staff are friendly and helpful
Cons: upgrade facilities in bedroom to become a 4* hotel
Location: Being close to the town center and train station is the reason for chosing hotel
Let down, not what i expected from a 4* hotel. facilities in bedroom not so nice along with decor
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland

Convenient for theatre and shopping

Posted Mar 13, 2017
Stayed overnight so we could visit West Quay and the Mayflower in the evening. Hotel was clean, comfortable, quiet and a great base for us.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Dear Jude, Thank you very much for your stay. I am glad to see you had a good time with us and we hope to see you again in a near Future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
3 out of 5
Recommended
for Everyone
by A verified traveler

stay in Southampton

Posted Feb 19, 2017
Hotel stay was nice comfort wise and swimming pool etc were really nice but had to ask few times for cleaner to clean bins as were overflowing and for fresh towels etc also hoovering etc.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Suraya, Thank you very much for your stay. Your feedback are important to us and help us to improve. I am sorry if the housekeeping service was not to your full satisfaction. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Overnight stop prior to theatre show

Posted Feb 5, 2017
Pros: Its location
Location: Close to the rail and bus station and also with a good sized car park for people travelling by car. A 10-minute walk to the city centre.
The Novotel was ideally situated for access to city centre restaurants and the theatre. Rooms were modern and the facilities good.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Nick, Thank you very much for your stay and your nice feedback. I am glad to see you had a great time with us and found the hotel with good facilities. We hope to see you in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Hull

Nice hotel convenient for food outlets & shopping

Posted Feb 3, 2017
Pros: Location
Cons: Lighting and heating in the rooms
Location: Easy to access by car. Several food outlets within short walking distance. Very good shopping outlets close by. Easy to walk into the city centre.
Good value for money, nice hotel. Unfortunately the room temperature was cold and could not be adjusted.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Gully, Thank you very much for your stay and your comments. I m glad to see you had a good time with is and found the hotel of good value. KInd regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Nice hotel

Posted Jan 30, 2017
Everywhere very clean. Pool & gym very well looked after and clean. Room very clean & warm. However the toilet is awful! Is in a seperate room to shower&sink, it's basically a hole in the floor in a cupboard sized room. Staff were ok, not overly friendly but friendly enough. Dont like that you have to pay for parking. Overall a nice stay! local to lots of shops & restaurants & a casino & nightclub.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Ajay, Thank you very much for your stay and your nice feedback. I am glad to see you liked our leisure center as well as the location of the hotel in city center. I am sorry if the set up of the toilet is not to your satisfaction but we hope we will see you again in a very near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
lovely hotel well placed for visiting the mayflower ,shops and eating places on the door step. great night sleep in a very comfortable bed pillows and spotless room.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I happy to see you had a great time with us and we hope to see you once again in a near future. Regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler from Poole

HOTEL NEAR SHOPPING CENTRES

Posted Jan 1, 2017
Pros: Its near to the shopping centre, supermarkets, cinema and theatre. Rooms are very clean.
Cons: The heating, it was a bit cold in the rooms. Make sure you take a cardigan or sweater during winter time.
Location: The location was superb, and you can do lots of shopping and eating out is awesome with so many cafes, resturants and bars.
I have stayed in this hotel several times now and I just love this hotel. It has everything from fridge, iron board/iron, hair dryer, and the TV has good channels. Downstairs you have a small swimming pool and gym, all included in your hotel price. Parking is £8 which is acceptable, blue badge holders get parking free. Once you parked your car, you do not need to drive as all the shops are walkable, even Odeon cinema is 5mins walking distance. I strongly recommend this hotel.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Happy Guests, Thank you very much for your stay and your great comments about your visit. I am glad to see you liked the location of the hotel. Thank you for the detailed information given for future visitors. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
by Stefan

Posted Dec 27, 2016 on Hotels
Good hotel overall, our room was for a family of four and I guess there's been a lot of wear and tear as it does require a bit of refurbishment to reach the 4 star hotel rating.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Dear Stefan, Thank you very much for your stay and your comments. I am glad to see you had a good time with us and we hope we will you again in a near future. Your feedback is important to us and help us to improve our service Kind regards, Patrick Le Henaff General Manager Novotel Southampton
1 out of 5
by Raymond

Not good food terrible

Posted Dec 22, 2016 on Hotels
Not good to many children to many imaginats
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Raymond, Thank you very much for your stay. I am sorry if the quality of the food was not to your satisfaction. I do hope this will not deter you coming back to Novotel Southampton. Kind regards, Patrick Le Henaff, General Manager