Ratings based on 232 Verified Reviews

3.6 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Winchester

1-Night Stopover in Basingstoke

Posted Mar 4, 2017
Pros: Breakfast was included in our package.
Cons: The bed - indescribably hard - more like a ping-pong table than a bed. The room itself was just barely adequate in terms of space around the bed.
Location: This hotel is located in the city centre, so walking to Festival Place where there are shops, banks, restaurants and entertainment in <5 mins.
On arrival, found a fairly small car park outside that was very busy. Check-in was seamless and easy, so no issues there. Pleased to see a lift (elevator) as well as the more customary stairs. This hotel is located in the city centre, so walking to Festival Place where there are shops, banks, restaurants and entertainment is a matter of under 5 minutes. Got to the room and found it small, very warm (too hot actually), very tired decor, a tiny, tiny bathroom with barely enough space for ones feet when using the toilet, a very dusty and elderly extraction fan and almost nowhere to put anything like ones bathroom bags etc. The shower is fitted at one end of the bath, and this dis work fairly well, with a constant (fully adjustable) water temperature throughout. The room itself was just barely adequate in terms of space around the bed and places to put bags and cases. Thankfully we were travelling very light as this was just a 1-night stopover. There is one small standalone wardrobe. The bed - indescribably hard - more like a ping-pong table than a bed. So hard that I tossed and turned all night and my poor wife could not get comfortable at all (ladies have hips). . . . . both the pillows were hopeless and the duvet was just too hot. It was like sleeping in a nylon sleeping bag. So very little good quality sleep and with a long journey ahead of us the next day. Breakfast was included in our package, so we gave that a try and were pleasently surprised at the service, quality
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Very friendly and helpful staff. Comfortable and clean rooms. They differ a little bit, for example the third floor rooms are modern and newly refurbished, while other rooms in other floors are classic and well maintained. The hotel location is very convenient and within a walking distance to many restaurants, shopping malls and the railway station.
3 out of 5
by A verified traveler

More expensive rooms not worth the money

Posted Dec 19, 2016 on Hotels
Not worth paying for the more expensive rooms - I could hear the room next door, especially when they visited the bathroom.
3 out of 5
Recommended
for Everyone
by A verified traveler

Friendly welcoming staff

Posted Dec 18, 2016
Pros: The staff
Cons: See comments above
Location: Great for being in the town centre
Overall positive experience. The staff are very friendly and welcoming. The room was fine. My quibbles are fairly small. The room was too hot even with the radiator off; the towel rail in the bathroom was too close to the toilet, so needed a towel put onto it to avoid burning myself (OK when seated); no plug sockets by the bed.
4 out of 5
by A verified traveler

Convenient hotel in the centre of Basingstoke

Posted Dec 12, 2016 on Hotels
Easy to reach from the station. Friendly staff. Comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Well located for restaurants, bars and shops

Posted Dec 10, 2016
Friendly staff, good breakfast. The hotel has a warm and friendly atmosphere. Our room was clean and comfortable.
5 out of 5
by A verified traveler

A convenient hotel with friendly staff

Posted Dec 9, 2016 on Hotels
This is not the first time I stay in Red Lion Hotel, I'm a regular customer. I like returning back to the hotel for the good service and friendly staff, the hotel location at the heart of the shopping area in Basingstoke and a short walking distance from the train station.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
5 out of 5
by A verified traveler

Working away

Posted Dec 2, 2016 on Hotels
Stayed here whilst working in Basingstoke. The hotel was perfect for my needs. The staff were all very friendly. Check inn wasn't until 2oclock but the lady on reception let me check in 4 hours early. Definetly stay here again overal 5 stars
1 out of 5
by A verified traveler

Avoid

Posted Dec 1, 2016 on Hotels
Dirty bathroom, terrible shower and rude staff. - horrible combination.