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Reviews of Swan Hotel by Greene King Inns

3 out of 5
Swan Hotel by Greene King Inns
High Street, Alton, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 156 out of 417 reviews" "
Rating 8 - Good. 170 out of 417 reviews" "
Rating 6 - Okay. 58 out of 417 reviews" "
Rating 4 - Poor. 25 out of 417 reviews" "
Rating 2 - Terrible. 8 out of 417 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and made our stay very comfortable in one word brilliant
Stayed 1 night in Apr 2024

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting Jane Austen House so this was very convenient for us to walk the countryside.
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good Food & Location, could do with a good clean
The hotel is old and a little tired, the room we stayed in was not so clean with mould and grime around the window, dust around the skirting boards and the carpet could do with a good clean. As it was winter and the room is single glazed, the heating could not cope and the room was extremely cold, luckily their was a fan heater available to bring up the temperature. Their isn’t a lift and the corridors are narrow, not so easy with luggage, especially if your room is on the top floor. On a positive note, the location is good with free parking, the food in the restaurant is a good standard, service is okay, but often their is no one to be seen and you have to seek them out.
Stayed 5 nights in Dec 2023

6/10 Okay

John

Traveled with family
Stayed 2 nights in Dec 2023
Response from swan hotel on Dec 30, 2023
Thank you for your review

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked the night here as it was cheaper than using a Taxi for travel to and from Odiham. It is a really nice hotel, has all the facilities you would expect. Pretty much like a Premier inn really. I would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

emma

Stayed 1 night in Dec 2023

10/10 Excellent

Yuwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Swan
The room I stayed in was great. King Size bed, very clean and hand soap, shampoo very nice. Very comfortable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service
Staff were very friendly.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Confused staff and cold rooms
Check in was fine. Room was cold, radiators were not on, after going to reception and being told the heating would come on shortly twice, I was given a fan heater, which proceeded to trip the lights. Apparently the heated towel rails dont work as they are waiting to be replaced. Were moved to abother room - this room was fine, but still inconsistencies with the heating, luckily we still had the fan heater. In the pub restaurant, staff seemed a bit confused at times, staff did not know what ales they had or the difference between ale and lager. We were also told we could eat and were seated on sunday, only to be then told kitchen is closed to prep for sunday lunch. Just seems some more staff training may be needed. Food that we did have there over the weekend was good however.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Really nice place to stay. Could do with a few more staff.
Stayed 1 night in Nov 2023

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 2 nights in Nov 2023

4/10 Poor

Emma

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We stayed for one night, unfortunately the staff member who checked us in was very unhelpful. Bed very hard, thin walls, cracks in ceiling and wall. We also had water marks as though there was a water leak in the wall.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked twin beds. I think my sheets may have been slept on before me. The under sheet looked like that, very crumpled.
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay
Comfortable, good food and service. No problems. Clean. Friendly, efficient manageress. No view from window,,(inner alcove) but it was November!
Stayed 2 nights in Nov 2023

6/10 Okay

Xiaoguang

Stayed 2 nights in Oct 2023

6/10 Okay

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Could be better organised
Quirky old building ideally placed for both Alton and the surrounding area. Stayed a few times and it is getting increasing shambolic. At check-in they didn't know whether I'd paid or not and no ability to print an invoice. Room smelt musty. Didn't have all the ingredients for a full english the first morning. No longer trusted to serve yourself coffee/tea at breakfast meaning you need to wait for overworked staff to fetch the jug thus increasing their workload.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jen

Stayed 1 night in Oct 2023

4/10 Poor

S

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location but not a great place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023

10/10 Excellent

Harland

Business traveler
Liked: Cleanliness, staff & service
Good location on the beach
Stayed 2 nights in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
We stayed in the Swan at Alton when attending a family gathering. The hotel was comfortable and the service was excellent with a good breakfast. Very centrally located in the middle of delightful town which is Jane Austin’s home town.
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Helpful
Its about the third time we stayed here. Reception is always professional and helpful and the room is always serviced by lovely staff. The hotel is on high street and handy to everything
Stayed 1 night in Aug 2023

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

charnjit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated hotel in need of refurbishment. No issues with staff who were very pleasant but we regretted booking the hotel within 10 minutes of getting there
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative aspect was the room facing the High street was some excessive/loud vehicle exhaust noise one night. Better double glazing would help. Room was clean & tidy with excellent bath and shower. Very comfortable bed and handy room fan, which was also very quiet as was needed due to heat and limited opening of windows. Would definitely recommend and stay there again.
Stayed 2 nights in Jul 2023

4/10 Poor

Rob

Stayed 1 night in Jun 2023

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Cleanliness
Staff were lovely and welcoming and I cannot fault the interactions I had with them. However the room I stayed in was not clean- marks on the bed sheets, bed not made properly, toothpaste marks in the bathroom and black marks over the towels. The tea and coffee selection provided was a nice touch but two packets of coffee had been opened and put back in the pot. I went to tell the staff and asked for my room to be cleaned and bedding changed, to which they were very apologetic and assured me this would be sorted while I was out. Unfortunately only the duvet sheet was changed, though I asked for clean bedding and towels. It was dissapointing having asked politely for these things to be the basic standard anyone would expect when staying at any location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Shirley, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Apr 2023

6/10 Okay

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

Linda

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

D

Stayed 1 night in Feb 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Pauline, Thornlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and repeatedly checked to make sure everything was ok. It may not be the most modern hotel but it’s welcoming and safe. We ate in the restaurant a few times and the food was very good and the staff were very attentive, especially Patrick who went above and beyond.

6/10 Okay

S

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Swan Alton
Room smelt of bile. Bathroom condition poor.
Stayed 1 night in Jan 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff.

8/10 Good

Mr John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great sleep!
Very nice place, quiet rooms despite being above bar and on the high street. Slept like a baby! My window had a crack in it and was unable to be closed which was the only down side but other than that it was a good, Comfortable stay
Stayed 1 night in Oct 2022

8/10 Good

Nigel

Business traveler
Liked: Cleanliness, property conditions & facilities
The staff, food and room were ideal but unfortunately as I was there on business, it was Critital that I had Wi-Fi No Wi-Fi will be the reason I won’t stay here again
Stayed 1 night in Sep 2022

10/10 Excellent

Hannah

Stayed 1 night in Sep 2022

6/10 Okay

Simon

Liked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the history and central location Bit difficult stairs and heavy doors odd levels in corridors for less able- no lift?
Stayed 2 nights in Sep 2022