Exterior

Reviews of Thatched Cottage Hotel

3 out of 5
Thatched Cottage Hotel
16 Brookley Road, Brockenhurst, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 58 reviews" "
Rating 8 - Good. 23 out of 58 reviews" "
Rating 6 - Okay. 2 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Quaint cottage and staff were polite. The room we stayed in was nice and bright. There was a very bad damp problem in the en suite especially above the shower, not just on the ceiling but the shower sealant was all black and the bottom of the shower door had not even been cleaned of all the mould. The shower was very powerful and water hot. Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained. Bed was fantastically comfy and clean. Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.
Stayed 1 night in Dec 2023
Response from Owner on Dec 8, 2023
Thank you for your positive comments and also your helpful feedback, all of which has been addressed.

10/10 Excellent

Cynthia Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the heart of the New Forest, convenient for other towns/villages/beaches we visited, forest walks close by. Room and ensuite were comfortable and very clean. Breakfast was excellent, many choices. Staff friendly and accommodating. Pub next door served excellent evening meals. Would definitely recommend.
Stayed 6 nights in Nov 2023
Response from Owner on Nov 21, 2023
Thank you for your excellent review. We are so please that you enjoyed your stay and thank you for your kind recommendation.

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A period property with plenty of character! We stayed in one of the historic rooms which was full of charm. Breakfast was lovely, the gin bar had plenty of choice and we were well looked after by the staff. The hotel has a good choice of restaurants nearby and is in an excellent location for visits to the New Forest.
Stayed 2 nights in Nov 2023
Response from Owner on Nov 21, 2023
Thank you for your excellent review!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 'senca' garden room for one night & will be back for longer. Rooms clean & have all that you need.We did ask for an iron & it was brought straight away with ironing board.Slept well,beds comfy & quiet rooms. Breakfast was lovely & plentiful choices to have. Staff were really helpful & friendly Overall & lovely relaxed night away in a beautiful thatched cottage close to train st,bike hire shop,bars & restaurants. Look forward to returning.
Stayed 1 night in Oct 2023
Response from Owner on Nov 21, 2023
Thank you for your excellent review. We are so pleased that you enjoyed your stay and look forward to welcoming you back one day!

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Lovely cottage with friendly staff.
Really nice venue in an excellent location, very close to train station and bike hire shop, plus local pubs. Friendly staff, and nice breakfast, although they did seem to struggle with poached eggs, they were always overcooked when I, or any of the others in my group ordered them. But I have to say, they did the best scrambled egg I’ve ever had! My only other gripe would be the bathroom in the studio we were staying in, the walls need plastering, some tiles or splash back of some sort fitted around the bath, and the actual bath fitted properly. The side panel is falling out, and the silicone around the bath looks like it was done by a 5 year old!
Stayed 3 nights in Oct 2023
Response from Owner on Oct 31, 2023
Thank you for your excellent review and helpful feedback, which we always appreciate.First may I apologise for the state of your bathroom. It was damaged by the previous guest - although I am not sure how you rip the taps off the wall! Our plumber did their best to patch up in the short period between them checking out at 1100 and your check in at 1600 - and will return to complete the work now you have checked out. Our alternative was to block off that bathroom, which we didn’t want to do for you. I am sorry for the inconvenience.I will mention your feedback about the eggs to the Chef. We normally receive fantastic feedback about our freshly prepared breakfast, so I am sorry to hear we were off the boil!I hope that clarifies those issues, which we will address here so we can offer the best possible service to our lovely guests.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As lovely as it looks
We thoroughly enjoyed our stay at Thatched Cottage. It is close enough to the forest to see the horses and walk through the luscious trees and foliage. It is also close to shops and restaurants. We walked easily from the station. Check in was easy and although we were up a flight of stairs we were helped with the luggage. Perhaps a little more attention could be given to offering assistance early as the paths are a little uneven. The room was delightful with a comfortable bed. Breakfast was pleasant and plentiful
Stayed 2 nights in Sep 2023
Response from Owner on Oct 5, 2023
Thanks, Robin, for your excellent 10/10 review! We are delighted that you enjoyed your stay so much and thank you for your kind comments and positive feedback.

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of info
Everything was fine nobody told us about the stairs or low doors for someone that is disabled as I am it was a struggle
Stayed 1 night in Sep 2023
Response from Owner on Oct 5, 2023
Thank you for your excellent 8/10 review. The stairs to the one room in the Cottage are mentioned in your booking confirmation email. We are a 400 year old Cottage. If you had mentioned any concerns in advance, we could have provided you with a more suitable ground floor room!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first real visit to Brockenhurst and was very impressed with this cottage hotel, staff really friendly room basic but comfortable, breakfast very nice with a good full English, very handy in the heart of the new forest will stay here again
Stayed 1 night in Aug 2023
Response from Owner on Sep 12, 2023
Thank you for your excellent 10/10 review! We are so pleased that you enjoyed your stay. Thank you for your positive feedback and kind comments. We look forward to welcoming you back one day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. It was just noisy Friday night from guests in other rooms. New Forest is great! I liked Roydon Woods. (Watch your step on sidewalks because some have a lot of livestock manure.)
Stayed 3 nights in Aug 2023
Response from Owner on Sep 4, 2023
Thank you for your excellent 10/10 review!

8/10 Good

Marilyn

Stayed 1 night in Aug 2023
Response from Owner on Sep 4, 2023
Thank you for your excellent review!

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky place to stay in Brockenhurst, nice gin bar and great service.
Stayed 1 night in Aug 2023
Response from Owner on Aug 28, 2023
Thank you for your excellent 10/10 review!

8/10 Good

daniele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and quirky. Do not book a historic room if you have mobility issues. Breakfast was very good, lots of choice. The only downside was shower is a hand held attachment to mixer tap, not a shower over the bath. You had sit in the bath to use but was no problem for a few days. Would stay again.
Stayed 2 nights in Jul 2023
Response from Owner on Aug 2, 2023
Thanks, Daniele, for your excellent 4/5 review! We look forward to welcoming you back again one day.Just to clarify, we do have Historic rooms on the ground floor - so no mobility issues there. You also booked a room with 'Bath Only' which is why it only had a bath and no walk in shower.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Owner on Jul 8, 2023
Thank you for your excellent review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a beautiful, cosy garden room with patio doors leading onto a small quiet garden. Tasty high quality breakfast with great service. We throughly enjoyed our stay.
Stayed 2 nights in Jun 2023
Response from Matthew on Jun 5, 2023
Thank you for your excellent 10/10 review! We are so pleased that you thoroughly enjoyed your stay!

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
If you like a good shower, this is the place as it's one of the best I've experienced. Good location and although afternoon tea is not our thing, it looks exceptional.
Stayed 1 night in Apr 2023
Response from Matthew on Jun 5, 2023
Thank you for your excellent review!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in a single room but bottle of drinking (tap) water should be large size please. Or fill the small kettle too.
Stayed 1 night in Apr 2023
Response from David - Thatched Cottage Hotel on Apr 25, 2023
Thanks for your review Margaret. I am very glad you enjoyed your stay with us. We will have a look into the water bottle in the room. Thanks for letting us know and we look forward to welcoming you back.

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
We had a wonderful stay at the Thatched Cottage Hotel. Staff really friendly on arrival, room lovely and clean with great refreshment facilities. Breakfast was delicious and great quality. While we were there we booked one of the Gin Flights which was brilliant plus we even squeezed in a cream tea in the sunny outside space. In summary a great venue with great facilities, lovely friendly staff and a great location. We'll be back!
Stayed 2 nights in Apr 2023
Response from David - Thatched Cottage Hotel on Apr 25, 2023
Thank you for your fabulous review Jackie. I am so glad the staff looked after you so well and you were able to enjoy Chef Phil's fantastic breakfast and afternoon tea. Our Gin Bar is a really special feature we are proud to offer so I am very glad you got the chance to sample some gins. We look forward to welcoming you back again!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to stay. Friendly staff. Excellent selection of gin and great breakfast.
Stayed 2 nights in Apr 2023
Response from David - Thatched Cottage Hotel on Apr 6, 2023
Hi Andrew. Thanks for your excellent review. I am glad you were looked after so well and had a chance to sample from our Gin Bar. We look forward to welcoming you back in the future.

8/10 Good

Guy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot. Helpful people
Lovely part of the world. Friendly hotel. Fine breakfast and helpful service. The bar shuts pretty early, but there are plenty of others nearby.
Stayed 1 night in Mar 2023
Response from David on Mar 25, 2023
Thanks for your excellent review Guy. I am glad you were looked after well and enjoyed our fantastic breakfast. Chef Phil does a fantastic job! We look forward to welcoming you back again in the future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Break
We had a lovely break at the Thatched Cottage Hotel. Breakfast really yummy with lots of choice. Great location. Plenty of walks, restaurants & bars on the doorstep. Room quaint & quirky, which we loved. Would definitely recommend!
Stayed 3 nights in Dec 2022

10/10 Excellent

Sheila

Stayed 1 night in Dec 2022
Response from Matthew on Jan 4, 2023
Thank you for your excellent 10/10 review!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Winter Break
I don't think we could have booked a better place. Myself and my husband planned a break in the New Forest with our dog and from the moment we arrived nothing was too much trouble ..every staff member went out of their way to be friendly and hospitable. The hotel is ideally placed in centre of Brockenhurst. Full of history and charm but with contemporary and comfortable lodges in the garden area, whicj was really well designed. Breakfast was lovely and the evening gin bar with its extensive gin and cocktail menu was a welcome addition! Staff were happy to reccomend places locally for our evening meal and we weren't disappointed when we visited the local 'Snakecatcher' Overall a great stay. Thankyou
Stayed 2 nights in Dec 2022
Response from Owner on Dec 9, 2022
Thanks, Diane, for your excellent 10/10 review! We are absolutely delighted that you enjoyed your stay so much and were so comfortable and well looked after by our wonderful staff. At this challenging time, it means so much to us to receive such a lovely review and we are very grateful. Thank you.

10/10 Excellent

Teresa

Stayed 1 night in Dec 2022
Response from Owner on Dec 5, 2022
Thanks, Teresa, for your excellent 10/10 review!

2/10 Terrible

Mark

Stayed 1 night in Nov 2022
Response from Owner on Dec 3, 2022
Sadly, this guest made a mistake on their booking, for which they then blamed the hotel, even though we were able to show them their booking confirmation. After a very unpleasant, aggressive response from the guest, they did not stay at the hotel, so this is an unfair review.

10/10 Excellent

Corinne

Stayed 1 night in Nov 2022
Response from Owner on Nov 29, 2022
Thanks, Corinne, for your excellent 10/10 review! We are delighted that you enjoyed your stay so much and thank you for your kind support at this challenging time.

10/10 Excellent

Tracy

Stayed 1 night in Nov 2022
Response from Owner on Nov 13, 2022
Thanks, Tracy, for your excellent 10/10 review! We are delighted that you enjoyed your stay so much.

8/10 Good

Abigail

Liked: Staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Oct 2022
Response from Owner on Oct 30, 2022
Thank you for your excellent review. We are very grateful for your kind support.

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not actually a cottage.
I thought I was staying in the cottage based on the main photo when there were actual rooms in a purpose built house round the back out of view which I'll knock a star off for. Other than that, can't fault it. Really smart place, friendly staff, a really good breakfast and a nice stay
Stayed 1 night in Oct 2022
Response from Owner on Oct 30, 2022
Thank you for your excellent review. We have two sets of rooms here - the Historic Rooms in the 400 year old Cottage and the Contemporary Double rooms in the modern Garden Rooms building. This is made very clear on our website.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Place
It was a lovely and the room was comfortable and warm for this time of year. Lovely setting and Gin Bar amazing and exciting
Stayed 2 nights in Sep 2022
Response from Owner on Oct 30, 2022
Thank you for your excellent 10/10 review!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night in the garden studio which was nicely decorated and very spacious. The breakfast was excellent. Thanks to Hew who took care of us.
Stayed 1 night in Sep 2022
Response from Owner on Oct 30, 2022
Thank you for your excellent 10/10 review!

10/10 Excellent

Norman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely
Stayed 2 nights in Jul 2022

8/10 Good

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thatched cottage
The building is a delightfully picturesque thatched cottage , well situated in the centre of Brockenhurst, close to the station and yet very quiet. There is pleasant outside space. A great deal of cachet. The management was helpful and supportive
Stayed 1 night in Jul 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Owner on Sep 5, 2021
Thanks, Chris, for your excellent review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful thatched cottage , excellent Gin Bar and lovely staff with excellent service
Stayed 1 night in Aug 2021
Response from Owner on Sep 5, 2021
Thanks for your excellent 10/10 review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant nights stay whilst we visited Beaulieu. Matthew was a great host and nothing was too much trouble. Great breakfast served- would highly recommend.
Stayed 1 night in Aug 2021
Response from Matthew on Aug 14, 2021
Thank you for your excellent review!

8/10 Good

Trevor K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced box room
Very friendly staff, lovely good sized English breakfast. The room was clean but it was the smallest and most basic room, that I've ever had the misfortune to stay in, while the cost was the highest I've ever had to pay, even when compared to high quality spacious London hotels. I guess they over price the place due to it's locality (despite not being anywhere really special) and due to the demand at the time. Whatever the case I'd never pay that price again for such a box room sized basic room, unless I was absolutely desperate, as for a few ££s more I could have had a double room with double bed and fully equipped.
Stayed 1 night in Jul 2021
Response from Matthew on Aug 6, 2021
Thank you for posting your 8/10 review! We are pleased that you were well looked after by our wonderful staff and enjoyed your breakfast and a clean room. We note what you say about the small single room which you booked. Comparing a small single room in a country B&B to a spacious London hotel is unfortunate! We have a choice of rooms, but our small single is popular with single travellers looking for a competitively priced single room, when the choice would be a double room at significantly higher room rates.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thatched Cottage Hotel is full of character. The staff was friendly and attentive. The breakfast was beautiful and delicious.
Stayed 1 night in Jul 2021
Response from Owner on Jul 6, 2021
Thank you for your excellent review. We are so pleased that you enjoyed your stay so much and were so well looked after by our wonderful staff.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Owner on Jul 6, 2021
Thank you for your excellent review!

10/10 Excellent

Andrew

Stayed 1 night in Jul 2020
Response from Owner on Jul 6, 2021
Thank you for your excellent 10/10 review!

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roy
Beautiful boutique hotel excellent breakfast and fantastic gin bar with outstanding service a must if you are in the area
Stayed 1 night in Feb 2020
Response from Matthew on Feb 23, 2020
Thanks, Roy, for your excellent 10/10 review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart and spacious (garden) room. Very tranquil. Excellent breakfast. Shame the gin bar isn't open later
Stayed 1 night in Oct 2019
Response from Owner on Oct 23, 2019
Thank you for your very good review and positive feedback. Our Gin Bar is open until 2000 when our guests go out for dinner as we don't want to disturb our hotel guests late in the evening.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff in beautiful quaint setting. Breakfast was lovely with a wide choice available and the bed was very comfy.
Stayed 1 night in Aug 2019
Response from Owner on Aug 27, 2019
Thank you for your excellent review!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff were very accommodating and helpful. Always polite and happy to help when needed. The breakfast was excellent. Very good choice and to an excellent standard. Great location. We had to move rooms as the room we had was too small for the 3 of us. Owner happy to accommodate us. Beds far too soft and pillows could do with being plumper. Showers were over the bath were with handheld head but that was ok as plenty of pressure so a good shower overall.
Stayed 3 nights in Aug 2019
Response from Owner on Aug 27, 2019
Thank you for your review. This guest had not booked an extra bed for their child, so we set up an extra bed for them, but explained that this was a double room, which did not have space for an extra bed! We were able to move them to a large double room, with a bath.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Owner on Feb 23, 2020
Thank you for your excellent 5/5 review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
New Forest break
Very nice stay with very good breakfast. Very soft mattress personally not good.
Stayed 2 nights in Mar 2019
Response from Matthew on Mar 12, 2019
Thanks for your excellent 10/10 review! We are delighted that you enjoyed your stay and our amazing breakfast! Our mattresses are on the soft side as they have a deep topper but we will review this so thanks for the feedback.

10/10 Excellent

Hilary, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Delicious breakfast with vegetarian options. Room with twin bed is small however comfortable bed and very clean.
Stayed 3 nights in Oct 2018
Response from Owner on Oct 24, 2018
Thanks, Hilary, for your excellent 5 star review! We are delighted that you enjoyed your stay so much and were so well looked after by our wonderful staff!

10/10 Excellent

A, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Comfortable room, first class breakfast and a gin bar as well. Lovely clean room in the garden building, amazing bathroom. Really enjoyed our stay and would certainly go back. Thank you
Stayed 1 night in Aug 2018
Response from Owner on Sep 1, 2018
Thank you for your excellent 5/5 review. We are delighted that you enjoyed your stay so much and look forward to welcoming you back again one day.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, room comfort
quirky with a great location
great location. we stayed in the old part of the hotel so top of the door was level with my chest. couldn't use the shower in the bath because of the height. very steep stairs and room wouldn't lock from the inside. staff very helpful and breakfast was very good. would stay there again just in the garden rooms as the old park was a bit to quirky for us
Stayed 1 night in Jul 2018
Response from Owner on Aug 1, 2018
Thank you for your very good review. We have historic rooms in the 400 year old Cottage which have ensuite bathrooms with baths as well as modern rooms in the Garden Rooms which have ensuite bathrooms with showers. We have checked the door lock and it works well so we are sorry that you were not able to lock it.

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break to New Forest
Hotel is in a fabulous location, breakfast was lovely with good selection of food. We knew hotel is very old and did not expect mod cons but our room which is superior historical room not very comfortable. No shower and bath very difficult to get in and out because of the slopping ceiling, room quite cramped due to slopping ceilings and very hot and stuffy. We would stay here again but not in this room.
Stayed 3 nights in May 2018
Response from Matthew on Jun 28, 2018
Thanks, Sharon, for your very good review. We are sorry that you did not enjoy our very popular Historic Superior double room, which is fully featured in photos on our website. We look forward to welcoming you back one day and perhaps one of our modern Garden Rooms would be more comfortable for you. Thank you.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation and hosts were lovely, the only downside was that we were in a downstairs bedroom, and the floorboards above us were very creaky, so sleeping was difficult with guests moving around upstairs. Gin ?Bar was excellent, as was the breakfast.
Response from Matthew on Jun 28, 2018
Thanks, Graham, for your very good review!