Garden

Reviews of The Casa Hotel

3 out of 5
The Casa Hotel
Handford Lane, Camberley West, Yateley, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 128 out of 381 reviews" "
Rating 8 - Good. 158 out of 381 reviews" "
Rating 6 - Okay. 54 out of 381 reviews" "
Rating 4 - Poor. 27 out of 381 reviews" "
Rating 2 - Terrible. 14 out of 381 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

shaun

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very dated
Stayed 1 night in Dec 2023

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
I booked late for a single room and ended up staying in an Executive Double which was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but wifi reception poor in the room o was assigned.
Stayed 1 night in Dec 2023

8/10 Good

raymond

Business traveler
Liked: Staff & service, room comfort
Cheap and cheerful but good service
The room was comfortable , however the layout of rooms with signage for no 22 was confusing , took a while to find it. Breakfast room was cold . Sink had chip in it, and shower drain was blocked
Stayed 1 night in Nov 2023

10/10 Excellent

Ben

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, few pubs and shops around. Staff nice. Bedrooms excellent.
Stayed 1 night in Nov 2023

8/10 Good

R

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Steve

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from JD on Nov 11, 2023
Hi, Covering the smoke detector in your bedroom and smoking in the room is illegal and has consequences.

10/10 Excellent

Aden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic stay again, would really recommend for business trip, good value
Stayed 1 night in Oct 2023

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a nice area.
Great hotel, staff friendly, excellent pints of Stella. Beds very comfy. Plenty of free parking. Good price. Would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Stayed 4 nights in Oct 2023

10/10 Excellent

raymond

Business traveler
Liked: Cleanliness, staff & service, room comfort
Overall hotel is a nice place to stay rooms and facilities are ok nothing flash but all staff are excellent.
Stayed 3 nights in Oct 2023

8/10 Good

David

Stayed 1 night in Oct 2023

8/10 Good

Julie

Stayed 7 nights in Sep 2023

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hitesh

Stayed 1 night in Sep 2023

8/10 Good

Niamh

Business traveler
Liked: Cleanliness, staff & service, room comfort
Welcoming, friendly hotel
Hotel is a little dated and could do with some modernisation but the staff are lovely and the food was superb.
Stayed 3 nights in Sep 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023

6/10 Okay

SEAN

Business traveler
Disliked: Cleanliness, staff & service
Watch out for your final meal invoice.
Hotel was ok, nothing special inside. Nice location outside. Disappointed to be charged 20% VAT on top of the menu prices ( should be included) and also a service charge was automatically added to my lunch and dinner bill. Surely this is at the discretion of the person paying for the meal. I questioned both charges but was told that it’s written on the very bottom of the menu. I would challenge anyone to try and read these terms and conditions on the menu. Writing was tiny. Even the waiter could not read it when challenged. Not good. Asked for the manager to make contact to explain but never got a call in 12 hours. 😡
Stayed 1 night in Sep 2023

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quirky stay in Berkshire
Very warm and friendly staff at reception, and very helpful. The general public areas of the hotel were quite tired and in need of updating. The corridors were like a warren to find my room, and in need of serious re-furnishing as the carpets looked like they were laid when the hotel was originally built. My room was very clean and comfortable, but again, could do with some updating. Breakfast was fine and again the staff were very helpful. Outside and grounds were a bit like a building site but having said that, for the price, I would stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the staff who were helpful and happily chatted with us. Bedroom clean, good shower. Nice cooked breakfast, plenty of tea, coffee, juice. Small bar but nice, restaurant we thought a little pricey. We had a two night break which was nice. We will see you again. Thanks
Stayed 2 nights in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service
It’s ok to stay one night or two no more then that . I would like to have had a hot bath but unfortunate the water was warmish not hot enough . The sink the water was very hot and the pressure on the bath was very low . The breakfast was ok but nothing special.
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but pleasant team, shower early!
Only thing that was not brilliant was that the shower was cold in the morning
Stayed 1 night in Aug 2023

10/10 Excellent

Fleur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We went to a party here and also stayed. The staff work very hard and are very welcoming and are lovely. Beautiful little hotel
Stayed 1 night in Aug 2023

6/10 Okay

sue

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted by this excuse for a hotel
I booked a standard double room. The first one I was booked into smelled of mould. So did the second. I had to upgrade to a ‘superior’ double room, but the only difference appeared to be that it didn’t stink. £10 extra to have a room that wasn’t mouldy. The bath came complete with a male ‘excretion’ stuck to the side of the bath which only became obvious when it started to float on running the bath. The toilet roll holder exploded when touched as the spindle was only held in place by loose anchors. The toilet had a streak of something brown and streaky (on the outside of the bowl - see photos). Window was filthy. Overall a tired and dirty room. Nothing short of a disgrace for this one-time well reputed hotel and restaurant. Nobody was available on reception to complain to, so I left with only this review available as a means of feeding back.
Toilet with mystery brown streak
Filthy window
Shabby door
Stayed 1 night in Jul 2023

10/10 Excellent

Adenrele

Stayed 2 nights in Jul 2023

10/10 Excellent

Roderick

Stayed 1 night in Jul 2023

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

James

Business traveler
Liked: Staff & service
Comfortable if dated
Comfortable enough stay in a somewhat dated room. It does what it says on the tin, this was my second stay and probably wont be my last.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mohammed

Stayed 1 night in Jul 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time here having passed it before. Reputation for its food which didn’t have opportunity to sample. Happy to come again
Stayed 1 night in Jun 2023

8/10 Good

C

Stayed 1 night in Jun 2023

10/10 Excellent

Ben

Traveled with partner
Liked: Staff & service, property conditions & facilities
Easy check in process with welcoming receptionist. Plenty of parking when we stayed but imagine it would get full if there was an event on. Room was clean and had the usual facilities all in good working order. Bed was comfortable and shower was decent. We didn't have breakfast so can't comment on that. Thanks again.
Stayed 1 night in Jun 2023

4/10 Poor

Donal, Athens

Traveled with partner
Disliked: Property conditions & facilities
So we had room 49, which is rather in need of a complete overhaul as it is looking a little dated, with some water damage to the ceiling in the bathroom. With no aircon, it did get a bit hot. The bed, thankfully, was very comfortable. I did see a newer room that our friend was staying in and this was better. The biggest problem was that for two nights in a row there was a wedding at the hotel and the room literally vibrated with the noise. As we had come in from abroad, and were really exhausted, this was unpleasant for our sleep. It would have been good if the hotel had at least told us that this was going to happen. We did alert the property but they must tell their guests in advance

10/10 Excellent

dr arun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
friendly reception people . especially Jayden and Mr oberoi modern interiors
Stayed 1 night in May 2023

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Iqrah

Stayed 1 night in May 2023

8/10 Good

Carl

Liked: Staff & service, room comfort
The room was extremely hot during the night with no way to control the temperature and the Sky light was difficult to open. Room decent enough for a short stay. Staff polite and helpful.
Stayed 1 night in Apr 2023

2/10 Terrible

Nicola

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Abysmal and rude. Managers following us to argue..
Absolutely shocking! I gave this place a second chance to redeem itself from the week before however this was abysmal in the state of the room and the service given. We stayed for two nights, on the first morning on taking a shower, the shower tray completely flooded and then flooded the entire bathroom to the extent that this went out to the carpetting in the bedroom. My partners clothes for work that day were ruined. We told reception about this and was met with "we will tell housekeeping". Based on that the week previous there had been a similar however less dramatic event in the bathroom (shower tray flooded only, not the bathroom too) there was clearly an overall issue with the drainage within the hotel as this was less than a week apart, different rooms etc. However, we did explain this and got less than impressed faces and bare minimum responses with "if it's not fixed then we will move your room" On returning back to the hotel that evening we asked reception straight away if it had been solved. Different receptionist and looked like we'd disturbed her watching tv to be honest. "yeah it's sorted". when we queried if it actually had and then raised the issue of if there was any compensation for the inconvenience and ruined clothes she just repeated herself saying it was fixed. The FoH Manager then started arguing with us saying it was fixed so what did we want. Acknowledgement of the hassle, an apology, a discount, just something to make us feel valued not a row
Stayed 2 nights in May 2023

4/10 Poor

Nicola

Business traveler
Disliked: Staff & service, property conditions & facilities
Would give a second chance
Very dated decor, rooms are so far away from reception. On arrival being given our key we then discovered we were at the furthest and lowest part of the hotel (down in the basement practically) to then find our key didnt work which meant traipsing back up to reception with our luggage. Receptionists were helpful however two members on the desk at any one time, no smiles or the usual cheerful welcome you would expect with a customer facing role, instead two ladies chatting slouched back on chairs having general chit chat. Our room was clean however, the TV didn't work (probably due to being down in the depths of the basement), there was a massive crack in the window which let in a draught, the heating didn't work - this was partially resolved by having a very dated portable heater in situ however the date on the PAT test was from 2021 so not sure how much I wanted to use this! On using the shower, the shower doors were loose and let water out, also there must have been a drainage issue as my feet had a lovely bath with the water filling up in the shower tray! Room 25..... I'd try the hotel again but not this room.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
No good for disabled people
No good for disabled people, it’s really hard work. If you’re disabled it’s up and downstairs and there’s a lot of stairs would’ve stayed there again no because of the stairs
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable - but could have been better
We stayed here last year and enjoyed it which is why we returned again. However it wasn't so good this year as we were in a room with extremely loud air conditioning/heating that could not be turned off and so there was a loud fan which sounded like a spin dryer and hissing noise during the night which disturbed our sleep
Stayed 2 nights in Apr 2023

10/10 Excellent

Deborah

Stayed 1 night in Apr 2023

10/10 Excellent

Heather

Stayed 2 nights in Mar 2023