Ratings based on 130 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from South West england

Functional and comfortable hotel.

Posted Apr 24, 2017
Pros: The staff
Cons: The Qhotels booking system.
Location: Near a shopping centre outside the middle of Basingstoke. Went to a private party in Basingstoke.
Friendly and helpful staff which was good. Ambience rather stark.
Comment from Hotel Management
May 9, 2017 by Peter, Hotel Management
Dear Ann Thank you for your response and good that the team were a highlight of your stay. Warm regards
3 out of 5
by A verified traveler

Posted Mar 27, 2017
Cons: Wifi connection. We were with a group of people - half of whom could not get connected to the free or secured Wifi.
The cafe/bar food service was very slow and the food expensive for what it was. We were also disappointed there wasn't a safe or fridge in the room.
Comment from Hotel Management
Apr 3, 2017 by Peter, Hotel Management
Thank you for your comments and I am sorry that the food service was slow when you stayed. We are working on this area of our operation with revised menus and service procedures.
5 out of 5
by A verified traveler

The urban UK

Posted Mar 27, 2017 on Hotels
Great place to stay and get to know UK.
Comment from Hotel Management
Apr 3, 2017
Thank you for your comments and glad that we were able to help you get to know the UK!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 15, 2017
Lovely comfortable hotel with caring staff and good food.
Comment from Hotel Management
Mar 17, 2017 by Peter, Hotel Management
Thank you for your review, I am glad you enjoyed your stay
5 out of 5
by Jane

Posted Mar 13, 2017 on Hotels
Lovely hotel, staff very friendly, very clean
Comment from Hotel Management
Mar 17, 2017
Thank you for your review, I am glad you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

Weekend break

Posted Mar 13, 2017
Pros: Gyms and pools Breakfast was good too.
Location: Walking and shopping
Very nice hotel. Facilities good - especially having 2 indoor pools. Good location. Friendly staff
Comment from Hotel Management
Mar 17, 2017 by Peter, Hotel Management
Thank you for your review, I am glad you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Relaxin hotel - great location

Posted Feb 20, 2017
Restful weekend break with our dog. Hotel price for dog £20 per night whereas booking website said £15. Quiet location and good spa / leisure facilities
Comment from Hotel Management
Mar 17, 2017 by Peter, Hotel Management
Thank you for your review, I am glad you enjoyed your stay
4 out of 5
by A verified traveler

Stayed for local wedding

Posted Oct 3, 2016 on Hotels
Overall would recommend
2 out of 5
by A verified traveler

Posted Sep 13, 2016 on Hotels
Wouldn't stop there again
5 out of 5
by Matthew from Bromley

An amazing stay

Posted Aug 17, 2016 on Hotels
I was so impressed with this hotel. We came here for our anniversary to relax and were immediately made to feel at home. The girl on reception was very polite, informative and helpful. She informed us that due to the occasion that we had been upgraded to a suite with balcony overlooking the central courtyard as well which made the stay even more special. The room was clean, spacious and very modern. There were snacks and drinks included which was a nice extra and the bed was extremely comfortable and large. Bathroom was also clean, included shower gel, shampoo etc. and shower had good pressure. Bath was of a good size as well. There were many treatments on offer at the spar and were fairly priced, we spent a lot of time in the pool, sauna and steam room - which are all free to use and then relaxed in the courtyard in the centre. We ate dinner in the restaurant in the evening which had a good selection and the food was delicious. Waiting staff were very friendly and made the whole experience pleasant. Breakfast in the morning had a lot of choice and was very tasty. I would highly recommend this hotel to anyone looking for a break or just looking for a pleasant stay with great value.